Critical factors and performance measures of TQM

TQM Magazine

Volumn 13, Issue 4, 2001, Pages 292-300

  Motwani, J ^a  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

Author keywords

Implementation; Performance measurement; TQM

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; PERSONNEL TRAINING; PRODUCT DESIGN;

ORGANIZATIONAL ATTITUDES;

TOTAL QUALITY MANAGEMENT;

EID: 0034883524     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040010362300     Document Type: Article

References (33)

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