TQM in the service sector: A survey of small businesses

Total Quality Management and Business Excellence

Volumn 18, Issue 9, 2007, Pages 973-982

  Khamalah, Joseph N ^a   Lingaraj, B P ^a  

^a INDIANA UNIVERSITY PURDUE UNIVERSITY FORT WAYNE   (United States)

Author keywords

Services management; Small businesses; TQM

Indexed keywords

EID: 37349082235     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701592059     Document Type: Article

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