TQM practices, service quality, and market orientation: Some empirical evidence from a developing country

Management Research News

Volumn 29, Issue 11, 2006, Pages 713-728

  Samat, Nusrah ^a   Ramayah, T ^a   Mat Saad, Norizan ^a  

^a SCHOOL OF PHYSICS   (Malaysia)

Author keywords

Malaysia; Market orientation; Service industries; Service quality; Total quality management

Indexed keywords

EID: 84986173323     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170610716025     Document Type: Article

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