TQM implementation: Comparing Singapore's service and manufacturing leaders

Managing Service Quality: An International Journal

Volumn 10, Issue 5, 2000, Pages 318-331

  Chung Woon, Kin ^a  

^a Singapore Productivity and Standards Board   (Singapore)

Author keywords

Assessment; Implementation; Leadership; Manufacturing; Service industries; TQM

Indexed keywords

EID: 84986065053     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010345777     Document Type: Article

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