Excellence in service: An empirical study of the UAE banking sector

International Journal of Quality and Reliability Management

Volumn 24, Issue 2, 2007, Pages 164-176

  Al Marri, Khalid ^a   Ahmed, Abdel Moneim M Baheeg ^b   Zairi, Mohamed ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

^b e TQM College   (United Arab Emirates)

Author keywords

Banking; Business excellence; Critical success factors; Customer services quality; Total quality management; United Arab Emirates

Indexed keywords

EID: 33846639167     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710722275     Document Type: Article

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