The impact of "soft" and "hard" TQM elements on quality management results

International Journal of Quality and Reliability Management

Volumn 26, Issue 2, 2009, Pages 150-163

  Fotopoulos, Christos B ^a   Psomas, Evangelos L ^a  

^a UNIVERSITY OF IOANNINA   (Greece)

Author keywords

Greece; Quality management; Total quality management

Indexed keywords

EID: 59349084029     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710910928798     Document Type: Article

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