The role of quality practices in service organizations

International Journal of Service Industry Management

Volumn 14, Issue 2, 2003, Pages 232-244

  Gustafsson, Anders ^a   Nilsson, Lars ^a   Johnson, Michael D ^b  

^a KARLSTAD UNIVERSITY   (Sweden)

^b UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Empirical study; Organizations; Quality management; Service industries; Sweden

Indexed keywords

EID: 0037569525     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310474183     Document Type: Conference Paper

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