Best predictors of quality performance in Australian service organisations

Managing Service Quality: An International Journal

Volumn 8, Issue 5, 1998, Pages 359-366

  Terziovski, Milé ^a   Dean, Alison ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Australia; Performance; Service quality; Strategic planning

Indexed keywords

EID: 84993102537     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810235817     Document Type: Article

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