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Volumn 37, Issue 3, 1996, Pages 5-9

Top ten reasons your TQM effort is failing to improve profit

Author keywords

[No Author keywords available]

Indexed keywords

ECONOMICS; PRODUCTIVITY; QUALITY CONTROL; STRATEGIC PLANNING;

EID: 0030231915     PISSN: 08978336     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (49)

References (19)
  • 3
    • 0007122802 scopus 로고
    • The Cost of Quality
    • September 7
    • "The Cost of Quality." Newsweek (September 7, 1992): 48-49.
    • (1992) Newsweek , pp. 48-49
  • 4
    • 0009891327 scopus 로고
    • The Cracks in Quality
    • April 18
    • "The Cracks in Quality." The Economist (April 18, 1992): 67-68.
    • (1992) The Economist , pp. 67-68
  • 5
    • 1542605560 scopus 로고
    • Customer Satisfaction Is on the Minds of Manufacturing Executives
    • December
    • "Customer Satisfaction Is on the Minds of Manufacturing Executives." Quality Progress (December 1994): 17-18.
    • (1994) Quality Progress , pp. 17-18
  • 6
    • 1542605520 scopus 로고
    • Critical Issues on Planning, Measurement and Implementation
    • Juran Institute, Inc.
    • Godfrey, A. B. Total Quality Management: Critical Issues on Planning, Measurement and Implementation. Juran Institute, Inc., 1993.
    • (1993) Total Quality Management
    • Godfrey, A.B.1
  • 8
    • 0002912401 scopus 로고
    • Quality: How to Make it Pay
    • August 8
    • Griesing, D. "Quality: How to Make it Pay." Business Week (August 8, 1994): 54-59.
    • (1994) Business Week , pp. 54-59
    • Griesing, D.1
  • 9
    • 0001779090 scopus 로고
    • Ten Reasons Why Your TQM Doesn't Work
    • January
    • Harari, O. 'Ten Reasons Why Your TQM Doesn't Work." Management Review (January 1993): 33-38.
    • (1993) Management Review , pp. 33-38
    • Harari, O.1
  • 11
    • 1542710593 scopus 로고
    • Good Enough Is No Longer Good Enough
    • May/June
    • O'Neal, C. "Good Enough Is No Longer Good Enough." Target (May/June 1992): 15-20.
    • (1992) Target , pp. 15-20
    • O'Neal, C.1
  • 13
    • 0025486182 scopus 로고
    • Zero Defects Comes to Services
    • September/October
    • Reichheld, F., and E. Sasser, Jr. "Zero Defects Comes to Services." Harvard Business Review (September/October 1990): 105-111.
    • (1990) Harvard Business Review , pp. 105-111
    • Reichheld, F.1    Sasser Jr., E.2
  • 14
    • 0026470381 scopus 로고
    • Successful Change Programs Begin with Results
    • January/February
    • Schaffer, R. H., and H. Thomson. "Successful Change Programs Begin with Results." Harvard Business Review (January/February 1992): 80-89.
    • (1992) Harvard Business Review , pp. 80-89
    • Schaffer, R.H.1    Thomson, H.2
  • 15
    • 1542500819 scopus 로고
    • When Was the Last Time You Calculated Your Cost of Quality or Redefined Customer Satisfaction?
    • March/April
    • "When Was the Last Time You Calculated Your Cost of Quality or Redefined Customer Satisfaction?" Target (March/April 1992): 37.
    • (1992) Target , pp. 37
  • 16
    • 0010723550 scopus 로고
    • Why Some Customers Are More Equal than Others
    • September 19
    • "Why Some Customers Are More Equal than Others." Fortune (September 19, 1994): 215-24.
    • (1994) Fortune , pp. 215-224
  • 19
    • 1542605513 scopus 로고
    • Ten Mistakes CEOs Make about Quality
    • June
    • Zangwill, W. I. "Ten Mistakes CEOs Make About Quality." Quality Progress (June 1994): 43-48.
    • (1994) Quality Progress , pp. 43-48
    • Zangwill, W.I.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.