Total quality management in UK service organisations: Some key findings from a survey

Managing Service Quality: An International Journal

Volumn 11, Issue 2, 2001, Pages 132-141

  Hing Yee Tsang, Joanna ^a   Antony, Jiju ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Service quality; Surveys; TQM; United Kingdom

Indexed keywords

EID: 84986014890     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110387293     Document Type: Article

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