Measuring user perceived service quality of online auction sites

Service Industries Journal

Volumn 30, Issue 7, 2010, Pages 1177-1197

  Liu, Chung Tzer ^a   Guo, Yi Maggie ^b   Hsieh, Tzong Yin ^a  

^a SOOCHOW UNIVERSITY   (Taiwan)

^b UNIVERSITY OF MICHIGAN DEARBORN   (United States)

Author keywords

Customer satisfaction; Electronic commerce; Online auction; Service quality

Indexed keywords

ELECTRONIC COMMERCE; FACTOR ANALYSIS; PERCEPTION; SERVICE SECTOR;

EID: 77952690177     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802617575     Document Type: Article

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