Antecedents and effects of emotional satisfaction on employee-perceived service quality

Managing Service Quality

Volumn 18, Issue 4, 2008, Pages 370-386

  Slåtten, Terje ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Customer services quality; Employee attitudes; Employee behaviour; Norway; Role ambiguity; Role conflict

Indexed keywords

EID: 48549094682     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810885617     Document Type: Article

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