Revisiting the smiling service worker and customer satisfaction

International Journal of Service Industry Management

Volumn 19, Issue 5, 2008, Pages 552-574

  Söderlund, Magnus ^a   Rosengren, Sara ^a  

^a STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

Customer satisfaction; Service industries

Indexed keywords

EID: 54849417605     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810903460     Document Type: Article

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