Consumption emotions, experience quality and satisfaction: A structural analysis for complainers versus non-complainers

Journal of Travel and Tourism Marketing

Volumn 12, Issue 2-3, 2002, Pages 3-18

  Zins, Andreas H ^a  

^a VIENNA UNIVERSITY OF ECONOMICS AND BUSINESS   (Austria)

Author keywords

Complaining; Confirmation discon firmation; Consumption emotions; Satisfaction

Indexed keywords

EID: 3142661072     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v12n02_02     Document Type: Article

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