Managing human resources for service excellence and cost effectiveness at Singapore Airlines

Managing Service Quality: An International Journal

Volumn 18, Issue 1, 2008, Pages 4-19

  Wirtz, Jochen ^a   Heracleous, Loizos ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Airlines; Empowerment; Selection; Service levels; Strategic alignment; Training

Indexed keywords

EID: 39049144202     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810842812     Document Type: Article

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