-
1
-
-
0242509867
-
Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: A bank's treasury
-
Adamson, I., & Shine, J. (2003). Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: A bank's treasury. Technology Analysis & Strategic Management, 15(4), 441-455.
-
(2003)
Technology Analysis & Strategic Management
, vol.15
, Issue.4
, pp. 441-455
-
-
Adamson, I.1
Shine, J.2
-
2
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for Firms
-
Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for Firms. Marketing Science, 2(2), 125-143.
-
(1993)
Marketing Science
, vol.2
, Issue.2
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
3
-
-
34548652128
-
Procurement models in the agricultural supply chain: A case study of online coffee auctions in India
-
Banker, R. D., & Mitra, S. (2007). Procurement models in the agricultural supply chain: A case study of online coffee auctions in India. Electronic Commerce Research & Applications, 6(3), 309-321.
-
(2007)
Electronic Commerce Research & Applications
, vol.6
, Issue.3
, pp. 309-321
-
-
Banker, R.D.1
Mitra, S.2
-
4
-
-
84992960764
-
Relating e-satisfaction to behavioral outcomes: An empirical study
-
Bansal, H. S., McDougall, G. H. G., Dikolli, S. S., & Sedatole, K. L. (2004). Relating e-satisfaction to behavioral outcomes: An empirical study. Journal of Services Marketing, 18(4), 290-302.
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.4
, pp. 290-302
-
-
Bansal, H.S.1
McDougall, G.H.G.2
Dikolli, S.S.3
Sedatole, K.L.4
-
5
-
-
0002610788
-
The initiation of social relationships and interpersonal attraction
-
In R. L. Burgess & T. L. Huston (Eds.) New York: Academic Press
-
Berscheid, E., & Graziano, W. (1979). The initiation of social relationships and interpersonal attraction. In R. L. Burgess & T. L. Huston (Eds.), Social exchange in developing relationships (pp. 31-60). New York: Academic Press.
-
(1979)
Social Exchange in Developing Relationships
, pp. 31-60
-
-
Berscheid, E.1
Graziano, W.2
-
6
-
-
0000998647
-
Understanding information systems continuance: An expectation-confirmation model
-
Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
-
(2001)
MIS Quarterly
, vol.25
, Issue.3
, pp. 351-370
-
-
Bhattacherjee, A.1
-
7
-
-
0002526039
-
The dynamics of interpersonal trust: Resolving uncertainty in the face of risk
-
In R. A. Hinde & J. Groebel (Eds.) Cambridge: Cambridge University Press
-
Boon, S. D., & Holmes, J. G. (1991). The dynamics of interpersonal trust: Resolving uncertainty in the face of risk. In R. A. Hinde & J. Groebel (Eds.), Cooperation and prosocial behavior (pp. 190-211). Cambridge: Cambridge University Press.
-
(1991)
Cooperation and Prosocial Behavior
, pp. 190-211
-
-
Boon, S.D.1
Holmes, J.G.2
-
8
-
-
33845506666
-
Reputation in online auctions: The market for trust
-
Brown, J., & Morgan, J. (2006). Reputation in online auctions: The market for trust. California Management Review, 49(1), 61-81.
-
(2006)
California Management Review
, vol.49
, Issue.1
, pp. 61-81
-
-
Brown, J.1
Morgan, J.2
-
10
-
-
34250168269
-
Willingness to pay and competition in online auctions
-
Chan, T. Y., Kadiyali, V., & Park, Y.-H. (2007). Willingness to pay and competition in online auctions. Journal of Marketing Research, 44(2), 324-333.
-
(2007)
Journal of Marketing Research
, vol.44
, Issue.2
, pp. 324-333
-
-
Chan, T.Y.1
Kadiyali, V.2
Park, Y.-H.3
-
11
-
-
69849099969
-
Understanding the emerging C2C electronic market in China: An experience seeking social marketplace
-
Chen, J., Zhang, C., Yuan, Y. F., & Huang, L. H. (2007). Understanding the emerging C2C electronic market in China: An experience seeking social marketplace. Electronic Markets, 17(2), 86-100.
-
(2007)
Electronic Markets
, vol.17
, Issue.2
, pp. 86-100
-
-
Chen, J.1
Zhang, C.2
Yuan, Y.F.3
Huang, L.H.4
-
12
-
-
0040217653
-
Trust in Internet shopping: Instrument development and validation through classical and modern
-
Cheung, C. M. K., & Lee, M. K. O. (2001). Trust in Internet shopping: Instrument development and validation through classical and modern. Journal of Global Information Management, 9(3), 23-35.
-
(2001)
Journal of Global Information Management
, vol.9
, Issue.3
, pp. 23-35
-
-
Cheung, C.M.K.1
Lee, M.K.O.2
-
13
-
-
0003095695
-
The partial least squares approach to structural equation modeling
-
In G. A. Marcoulides (Ed.) Mahwah: Laurence Erlbaum Associates
-
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Model methods in business research. Mahwah: Laurence Erlbaum Associates.
-
(1998)
Model Methods in Business Research
-
-
Chin, W.W.1
-
14
-
-
84976722216
-
Adoption intention in GSS: Relative importance of beliefs
-
Chin, W. W., & Gopal, A. (1995). Adoption intention in GSS: Relative importance of beliefs. DATA BASE for Advances in Information Systems, 26(2), 42-64.
-
(1995)
DATA BASE for Advances in Information Systems
, vol.26
, Issue.2
, pp. 42-64
-
-
Chin, W.W.1
Gopal, A.2
-
15
-
-
69849083343
-
-
Retrieved on Feb. 20, 2008 from (in Chinese)
-
China Internet Network Information Center (CNNIC). (2007). China Internet Network Development Status and Statistical Report. Retrieved on Feb. 20, 2008 from http://www.cnnic.cn/html/Dir/2007/07/17/4722.htm (in Chinese).
-
(2007)
China Internet Network Development Status and Statistical Report
-
-
-
16
-
-
69849097933
-
-
Retrieved on Feb. 20, 2008 from (in Chinese)
-
China Internet Network Information Center (CNNIC). (2008). China Internet Network Development Status and Statistical Report. Retrieved on Feb. 20, 2008 from http://www.cnnic.cn/html/Dir/2008/01/17/4966.htm (in Chinese).
-
(2008)
China Internet Network Development Status and Statistical Report
-
-
-
17
-
-
33749166190
-
China's pied piper
-
China's pied piper. (2006). Economist, 380(8496), 78-78.
-
(2006)
Economist
, vol.380
, Issue.8496
, pp. 78-78
-
-
-
18
-
-
0040508958
-
Trust, expertise and e-commerce intermediary adoption
-
In J. DeGross (Ed.) New York: ACM
-
Chircu, A. M., Davis, G. B., & Kauffman, R. J. (2000). Trust, expertise and e-commerce intermediary adoption. In J. DeGross (Ed.), Proceedings of the sixth Americas conference on information systems (pp. 710-716). New York: ACM.
-
(2000)
Proceedings of the Sixth Americas Conference on Information Systems
, pp. 710-716
-
-
Chircu, A.M.1
Davis, G.B.2
Kauffman, R.J.3
-
19
-
-
69849111630
-
-
CNNIC. Beijing: China Internet Network Information Center (in Chinese)
-
CNNIC. (2006). China C2C online purchase research report 2006. Beijing: China Internet Network Information Center (in Chinese).
-
(2006)
China C2C Online Purchase Research Report 2006
-
-
-
20
-
-
34548812842
-
Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance
-
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909-927.
-
(2007)
Journal of Applied Psychology
, vol.92
, Issue.4
, pp. 909-927
-
-
Colquitt, J.A.1
Scott, B.A.2
LePine, J.A.3
-
22
-
-
0001549659
-
A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study
-
Dabolkar, P. A., Shepard, C. D., & Thorpe, D. L. (2000). A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76(2), 139-173.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 139-173
-
-
Dabolkar, P.A.1
Shepard, C.D.2
Thorpe, D.L.3
-
23
-
-
55249087535
-
Perceived usefulness, perceived ease of use, and user acceptance of information technology
-
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 319-340
-
-
Davis, F.D.1
-
24
-
-
0037368865
-
The DeLone and McLean model of information systems success: A ten-year update
-
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
-
(2003)
Journal of Management Information Systems
, vol.19
, Issue.4
, pp. 9-30
-
-
DeLone, W.H.1
McLean, E.R.2
-
25
-
-
55249106033
-
The measurement of end-user computing satisfaction
-
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12(2), 259-274.
-
(1988)
MIS Quarterly
, vol.12
, Issue.2
, pp. 259-274
-
-
Doll, W.J.1
Torkzadeh, G.2
-
26
-
-
0001454849
-
A confirmatory factor analysis of the end-user computing satisfaction index
-
Doll, W. J., Xia, W. D., & Torkzadeh, G. (1994). A confirmatory factor analysis of the end-user computing satisfaction index. MIS Quarterly, 18(4), 453-461.
-
(1994)
MIS Quarterly
, vol.18
, Issue.4
, pp. 453-461
-
-
Doll, W.J.1
Xia, W.D.2
Torkzadeh, G.3
-
27
-
-
69849111291
-
-
Retrieved from on March 15, 2007
-
eBay SWOT Analysis. (2007). Retrieved from http://www.swot-analysis.net/ ebay.php on March 15, 2007.
-
(2007)
-
-
-
28
-
-
33747516887
-
The effect of group interactions on satisfaction judgments: Satisfaction escalation
-
Bohlmann, J. D., Rosa, J. A., Bolton, R. N., & Qualls, W. J. (2006). The effect of group interactions on satisfaction judgments: Satisfaction escalation. Marketing Science, 25(4), 301-321.
-
(2006)
Marketing Science
, vol.25
, Issue.4
, pp. 301-321
-
-
Bohlmann, J.D.1
Rosa, J.A.2
Bolton, R.N.3
Qualls, W.J.4
-
30
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
31
-
-
10644233802
-
An experimental investigation of web-based information systems success in the context of electronic commerce
-
Garrity, E. J., Glssberg, B., Kim, Y. J., Sanders, G. L., & Shin, S. K. (2005). An experimental investigation of web-based information systems success in the context of electronic commerce. Decision Support Systems, 39(3), 485-503.
-
(2005)
Decision Support Systems
, vol.39
, Issue.3
, pp. 485-503
-
-
Garrity, E.J.1
Glssberg, B.2
Kim, Y.J.3
Sanders, G.L.4
Shin, S.K.5
-
32
-
-
15044354915
-
Managing user trust in B2C e-services
-
Gefen, D., & Straub, D. (2003). Managing user trust in B2C e-services. e-Service Journal, 2(2), 7-24.
-
(2003)
E-Service Journal
, vol.2
, Issue.2
, pp. 7-24
-
-
Gefen, D.1
Straub, D.2
-
33
-
-
69849095408
-
Defining user-friendliness requirements for your sales and marketing automation system
-
Goldenberg, B. (1995). Defining user-friendliness requirements for your sales and marketing automation system. Sales & Marketing Management, 147(4), S-20.
-
(1995)
Sales & Marketing Management
, vol.147
, Issue.4
-
-
Goldenberg, B.1
-
34
-
-
0031324948
-
Client/server system success: Exploring the human side
-
Guimaraes, T., & Igbaria, M. (1997). Client/server system success: exploring the human side. Decision Sciences, 28(4), 851-876.
-
(1997)
Decision Sciences
, vol.28
, Issue.4
, pp. 851-876
-
-
Guimaraes, T.1
Igbaria, M.2
-
35
-
-
85050649674
-
Explaining the role of user participation in information system use
-
Hartwick, J., & Barki, H. (1994). Explaining the role of user participation in information system use. Management Science, 40(4), 440-465.
-
(1994)
Management Science
, vol.40
, Issue.4
, pp. 440-465
-
-
Hartwick, J.1
Barki, H.2
-
36
-
-
84992947998
-
Bucking e-commerce trends: A content analysis comparing commercial real estate brokerage and residential real estate brokerage websites
-
Henderson, K. V., & Cowart, L. B. (2002). Bucking e-commerce trends: a content analysis comparing commercial real estate brokerage and residential real estate brokerage websites. Journal of Corporate Real Estate, 4(4), 375-385.
-
(2002)
Journal of Corporate Real Estate
, vol.4
, Issue.4
, pp. 375-385
-
-
Henderson, K.V.1
Cowart, L.B.2
-
37
-
-
0041877530
-
Perceived usefulness, ease of use and electronic supermarket use
-
Henderson, R., & Divett, M. J. (2003). Perceived usefulness, ease of use and electronic supermarket use. International Journal of Human-Computer Studies, 59(3), 383-396.
-
(2003)
International Journal of Human-Computer Studies
, vol.59
, Issue.3
, pp. 383-396
-
-
Henderson, R.1
Divett, M.J.2
-
38
-
-
4644262006
-
Predicting electronic service continuance with a decomposed theory of planned behavior
-
Hsu, M. H., & Chiu, C. M. (2004). Predicting electronic service continuance with a decomposed theory of planned behavior. Behavior & Information Technology, 23(5), 359-373.
-
(2004)
Behavior & Information Technology
, vol.23
, Issue.5
, pp. 359-373
-
-
Hsu, M.H.1
Chiu, C.M.2
-
39
-
-
0016175757
-
Altruism and imitation in Chinese and Americans: A cross-cultural experiment
-
Huang, L. C., & Harris, M. B. (1974). Altruism and imitation in Chinese and Americans: A cross-cultural experiment. Journal of Social Psychology, 93, 1995.
-
(1974)
Journal of Social Psychology
, vol.93
, pp. 1995
-
-
Huang, L.C.1
Harris, M.B.2
-
40
-
-
0020832097
-
The measurement of user information satisfaction
-
Ives, B., Olson, M., & Baroudi, J. (1983). The measurement of user information satisfaction. Communications of the ACM, 26, 785-793.
-
(1983)
Communications of the ACM
, vol.26
, pp. 785-793
-
-
Ives, B.1
Olson, M.2
Baroudi, J.3
-
41
-
-
69849099784
-
Phaidon defines design
-
Jana, R. (2006). Phaidon defines design. Business Week Online, 11-11.
-
(2006)
Business Week Online
, pp. 11-11
-
-
Jana, R.1
-
42
-
-
0001094004
-
Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs
-
Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly, 23(2), 183-213.
-
(1999)
MIS Quarterly
, vol.23
, Issue.2
, pp. 183-213
-
-
Karahanna, E.1
Straub, D.W.2
Chervany, N.L.3
-
43
-
-
3142752117
-
Conceptual and methodological considerations in the study of trust and suspicion
-
Kee, H. W., & Knox, R. E. (1970). Conceptual and methodological considerations in the study of trust and suspicion. Journal of Conflict Resolution, 14(3), 357-366.
-
(1970)
Journal of Conflict Resolution
, vol.14
, Issue.3
, pp. 357-366
-
-
Kee, H.W.1
Knox, R.E.2
-
45
-
-
3142659535
-
Understanding determinants of online consumer satisfaction: A decision process perspective
-
Kohli, R., Devaraj, S., & Mahmood, A. (2004). Understanding determinants of online consumer satisfaction: A decision process perspective. Journal of Management Information Systems, 21(1), 115-135.
-
(2004)
Journal of Management Information Systems
, vol.21
, Issue.1
, pp. 115-135
-
-
Kohli, R.1
Devaraj, S.2
Mahmood, A.3
-
46
-
-
33644609633
-
Predicting consumer acceptance in mobile services: Empirical evidence from an experimental end user environment
-
Koivumaki, T., Ristola, A., & Kesti, M. (2006). Predicting consumer acceptance in mobile services: Empirical evidence from an experimental end user environment. International Journal of Mobile Communications, 4(4), 4-4.
-
(2006)
International Journal of Mobile Communications
, vol.4
, Issue.4
, pp. 4-4
-
-
Koivumaki, T.1
Ristola, A.2
Kesti, M.3
-
48
-
-
0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
-
Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205-223.
-
(2002)
Information Systems Research
, vol.13
, Issue.2
, pp. 205-223
-
-
Koufaris, M.1
-
49
-
-
36249001669
-
Antecedents and dimensions of online service expectations
-
Lankton, N. K., & Wilson, E. V. (2007). Antecedents and dimensions of online service expectations. IEEE Transactions on Engineering Management, 54(4), 776-788.
-
(2007)
IEEE Transactions on Engineering Management
, vol.54
, Issue.4
, pp. 776-788
-
-
Lankton, N.K.1
Wilson, E.V.2
-
50
-
-
0003965214
-
-
(6th ed.). New Jersey: Prentice Hall
-
Lewison, D. M. (1997). Retailing (6th ed.). New Jersey: Prentice Hall.
-
(1997)
Retailing
-
-
Lewison, D.M.1
-
51
-
-
33751191857
-
Determinants of success for online communities: An empirical study
-
Lin, H. F., & Lee, G. G. (2006). Determinants of success for online communities: An empirical study. Behaviour & Information Technology, 25(6), 479-488.
-
(2006)
Behaviour & Information Technology
, vol.25
, Issue.6
, pp. 479-488
-
-
Lin, H.F.1
Lee, G.G.2
-
52
-
-
67650673342
-
E-auction in China: The case of Taobao
-
Lu, J., Wang, L. Z., & Yu, C. S. (2007). E-auction in China: The case of Taobao. International Journal of Electronic Finance, 1(4), 406-419.
-
(2007)
International Journal of Electronic Finance
, vol.1
, Issue.4
, pp. 406-419
-
-
Lu, J.1
Wang, L.Z.2
Yu, C.S.3
-
53
-
-
4544336836
-
Navigating the Internet: A study of German language search engines
-
MacHill, M., Neuberger, C., Schweiger, W., & Wirth, W. (2004). Navigating the Internet: A study of German language search engines. European Journal of Communication, 19(3), 321-347.
-
(2004)
European Journal of Communication
, vol.19
, Issue.3
, pp. 321-347
-
-
MacHill, M.1
Neuberger, C.2
Schweiger, W.3
Wirth, W.4
-
54
-
-
28444458119
-
Reputation and dispute in eBay transactions
-
MacInnes, I., Li, Y., & Yurcik, W. (2005). Reputation and dispute in eBay transactions. International Journal of Electronic Commerce, 10(1), 27-54.
-
(2005)
International Journal of Electronic Commerce
, vol.10
, Issue.1
, pp. 27-54
-
-
MacInnes, I.1
Li, Y.2
Yurcik, W.3
-
55
-
-
34248585444
-
Usability of online services: The role of technology readiness and context
-
Massey, A. P., Khatri, V., & Montoya-Weiss, M. M. (2007). Usability of online services: The role of technology readiness and context. Decision Sciences, 38(2), 277-308.
-
(2007)
Decision Sciences
, vol.38
, Issue.2
, pp. 277-308
-
-
Massey, A.P.1
Khatri, V.2
Montoya-Weiss, M.M.3
-
56
-
-
0042495505
-
An integrative model of organizational trust
-
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
-
(1995)
Academy of Management Review
, vol.20
, Issue.3
, pp. 709-734
-
-
Mayer, R.C.1
Davis, J.H.2
Schoorman, F.D.3
-
57
-
-
33749399320
-
The importance of ease of use, usefulness, and trust to online consumers: An examination of the technology acceptance model with older consumers
-
McCloskey, D. W. (2006). The importance of ease of use, usefulness, and trust to online consumers: An examination of the technology acceptance model with older consumers. Journal of Organizational & End User Computing, 18(3), 47-65.
-
(2006)
Journal of Organizational & End User Computing
, vol.18
, Issue.3
, pp. 47-65
-
-
McCloskey, D.W.1
-
58
-
-
0000066781
-
The numerical reliability of econometric software
-
McCullough, B. D., & Vinod, H. D. (1999). The numerical reliability of econometric software. Journal of Economic Literature, 37(2), 633-665.
-
(1999)
Journal of Economic Literature
, vol.37
, Issue.2
, pp. 633-665
-
-
McCullough, B.D.1
Vinod, H.D.2
-
59
-
-
33749643640
-
Dispositional trust and distrust distinctions in predicting high- and low-risk Internet expert advice site perceptions
-
McKnight, D. H., Kacmar, C. J., & Choudhury, V. (2004). Dispositional trust and distrust distinctions in predicting high- and low-risk Internet expert advice site perceptions. e-Service Journal, 3(2), 35-58.
-
(2004)
E-Service Journal
, vol.3
, Issue.2
, pp. 35-58
-
-
McKnight, D.H.1
Kacmar, C.J.2
Choudhury, V.3
-
60
-
-
0001827817
-
A theoretical assessment of the user-satisfaction construct in information systems research
-
Melone, N. P. (1990). A theoretical assessment of the user-satisfaction construct in information systems research. Management Science, 36(1), 76-91.
-
(1990)
Management Science
, vol.36
, Issue.1
, pp. 76-91
-
-
Melone, N.P.1
-
61
-
-
34249038031
-
Designing web sites for customer loyalty across business domains: A multilevel analysis
-
Mithas, S., Ramasubbu, N., Krishnan, M. S., & Fornell, C. (2006/ 2007). Designing web sites for customer loyalty across business domains: a multilevel analysis. Journal of Management Information Systems, 23(3), 97-127.
-
(2006)
Journal of Management Information Systems
, vol.23
, Issue.3
, pp. 97-127
-
-
Mithas, S.1
Ramasubbu, N.2
Krishnan, M.S.3
Fornell, C.4
-
63
-
-
0002359744
-
User interface directions for the web
-
Nielsen, J. (1999). User interface directions for the web. Communications of the ACM, 42(1), 65-72.
-
(1999)
Communications of the ACM
, vol.42
, Issue.1
, pp. 65-72
-
-
Nielsen, J.1
-
64
-
-
0032010248
-
Web-based customer decision support system
-
O'Keefe, R. M., & EcEachern, T. (1998). Web-based customer decision support system. Communications of the ACM, 41(3), 71-78.
-
(1998)
Communications of the ACM
, vol.41
, Issue.3
, pp. 71-78
-
-
O'Keefe, R.M.1
EcEachern, T.2
-
65
-
-
84990328528
-
Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies
-
Parasuraman, A. (2000). Technology readiness index (TRI): A multiple-item scale to measure readiness to embrace new technologies. Journal of Service Research, 2(4), 307-320.
-
(2000)
Journal of Service Research
, vol.2
, Issue.4
, pp. 307-320
-
-
Parasuraman, A.1
-
66
-
-
0032243248
-
Understanding post-adoption behavior in the context of online services
-
Parthasarathy, M., & Bhattacherjee, A. (1998). Understanding post-adoption behavior in the context of online services. Information Systems Research, 9(4), 362-379.
-
(1998)
Information Systems Research
, vol.9
, Issue.4
, pp. 362-379
-
-
Parthasarathy, M.1
Bhattacherjee, A.2
-
67
-
-
0031540051
-
Modeling the determinants of customer satisfaction for business-to-business professional services
-
Patterson, P. G., Johnson, L. W., & Spreng, R. A. (1997). Modeling the determinants of customer satisfaction for business-to-business professional services. Journal of the Academy of Marketing Science, 25(1), 4-17.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.1
, pp. 4-17
-
-
Patterson, P.G.1
Johnson, L.W.2
Spreng, R.A.3
-
68
-
-
67649951505
-
Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
-
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
-
(2003)
International Journal of Electronic Commerce
, vol.7
, Issue.3
, pp. 101-134
-
-
Pavlou, P.A.1
-
69
-
-
33645023908
-
Which user interaction for cross-language information retrieval? Design issues and reflections
-
Petrelli, D., Levin, S., Beaulieu, M., & Sanderson, M. (2006). Which user interaction for cross-language information retrieval? Design issues and reflections. Journal of the American Society for Information Science & Technology, 57(5), 709-722.
-
(2006)
Journal of the American Society for Information Science & Technology
, vol.57
, Issue.5
, pp. 709-722
-
-
Petrelli, D.1
Levin, S.2
Beaulieu, M.3
Sanderson, M.4
-
70
-
-
33646374643
-
The measurement of end-user computing satisfaction of online banking services: Empirical evidence from Finland
-
Pikkarainen, K., Pikkarainen, T., Karjaluoto, H., & Pahnila, S. (2006). The measurement of end-user computing satisfaction of online banking services: Empirical evidence from Finland. International Journal of Bank Marketing, 24(2/3), 158-172.
-
(2006)
International Journal of Bank Marketing
, vol.24
, Issue.2-3
, pp. 158-172
-
-
Pikkarainen, K.1
Pikkarainen, T.2
Karjaluoto, H.3
Pahnila, S.4
-
71
-
-
33744804583
-
Environmental websites: An empirical investigation of functionality and accessibility
-
Pinterits, A., Treiblmaier, H., & Pollach, I. (2006). Environmental websites: An empirical investigation of functionality and accessibility. International Journal of Technology, Policy & Management, 6(1), 6-6.
-
(2006)
International Journal of Technology, Policy & Management
, vol.6
, Issue.1
, pp. 6-6
-
-
Pinterits, A.1
Treiblmaier, H.2
Pollach, I.3
-
72
-
-
0035555127
-
Sociability and usability in online communities: Determining and measuring success
-
Preece, J. (2001). Sociability and usability in online communities: determining and measuring success. Behaviour & Information Technology, 20(5), 347-356.
-
(2001)
Behaviour & Information Technology
, vol.20
, Issue.5
, pp. 347-356
-
-
Preece, J.1
-
73
-
-
84990321344
-
A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics
-
Ranaweera, C., McDougall, G., & Bansal, H. (2005). A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics. Marketing Theory, 5(1), 51-74.
-
(2005)
Marketing Theory
, vol.5
, Issue.1
, pp. 51-74
-
-
Ranaweera, C.1
McDougall, G.2
Bansal, H.3
-
74
-
-
0142005226
-
-
University of Michigan School of Information working paper, available online at accessed on August 20, 2007
-
Resnick, P., Zeckharser, R., Swanson, J., & Lockwood, K. (2004). The value of reputation on eBay: A controlled experiment. University of Michigan School of Information working paper, available online at http://www.si.unich.edu/~presnick/papers/postcards/, accessed on August 20, 2007.
-
(2004)
The Value of Reputation on EBay: A Controlled Experiment
-
-
Resnick, P.1
Zeckharser, R.2
Swanson, J.3
Lockwood, K.4
-
75
-
-
1542362278
-
Developing processes of cooperative inter-organizational relationships
-
Ring, P. S., & Van de Ven, A. H. (1994). Developing processes of cooperative inter-organizational relationships. Academy of Management Review, 19, 90-118.
-
(1994)
Academy of Management Review
, vol.19
, pp. 90-118
-
-
Ring, P.S.1
Van de Ven, A.H.2
-
76
-
-
57649209186
-
Not so different after all: A cross-discipline view of trust
-
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
-
(1998)
Academy of Management Review
, vol.23
, Issue.3
, pp. 393-404
-
-
Rousseau, D.M.1
Sitkin, S.B.2
Burt, R.S.3
Camerer, C.4
-
77
-
-
33744739288
-
The functionality of websites as export marketing channels for small and medium enterprises
-
Saban, K. A., & Rau, S. E. (2005). The functionality of websites as export marketing channels for small and medium enterprises. Electronic Markets, 15(2), 128-135.
-
(2005)
Electronic Markets
, vol.15
, Issue.2
, pp. 128-135
-
-
Saban, K.A.1
Rau, S.E.2
-
78
-
-
2142730103
-
Extended web assessment method (EWAM): Evaluation of electronic commerce applications from the customer's viewpoint
-
Schubert, P. (2003). Extended web assessment method (EWAM): Evaluation of electronic commerce applications from the customer's viewpoint. International Journal of Electronic Commerce, 7(2), 51-80.
-
(2003)
International Journal of Electronic Commerce
, vol.7
, Issue.2
, pp. 51-80
-
-
Schubert, P.1
-
79
-
-
0346151191
-
An empirical study on predicting user acceptance of e-shopping on the web
-
Shih, H. P. (2004). An empirical study on predicting user acceptance of e-shopping on the web. Information & Management, 41(3), 351-368.
-
(2004)
Information & Management
, vol.41
, Issue.3
, pp. 351-368
-
-
Shih, H.P.1
-
80
-
-
69849099135
-
Taobao as a window to see trend of e-commerce in China
-
Si, G.-D. (2007). Taobao as a window to see trend of e-commerce in China. China Logistics Times, 10, 15-17.
-
(2007)
China Logistics Times
, vol.10
, pp. 15-17
-
-
Si, G.-D.1
-
81
-
-
69849096076
-
Use the net to invest in relationships
-
Tapscott, D. (2001). Use the net to invest in relationships. Computerworld, 35(33), 28.
-
(2001)
Computerworld
, vol.35
, Issue.33
, pp. 28
-
-
Tapscott, D.1
-
82
-
-
73549120882
-
Understanding information technology usage: A test of competing models
-
Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176.
-
(1995)
Information Systems Research
, vol.6
, Issue.2
, pp. 144-176
-
-
Taylor, S.1
Todd, P.A.2
-
83
-
-
84990342836
-
A technology readiness - Based taxonomy of customers: A replication and extension
-
Tsikriktsis, N. (2004). A technology readiness - based taxonomy of customers: A replication and extension. Journal of Service Research, 7(1), 42-52.
-
(2004)
Journal of Service Research
, vol.7
, Issue.1
, pp. 42-52
-
-
Tsikriktsis, N.1
-
84
-
-
0003725488
-
-
Upper Saddle River: Pearson Prentice Hall
-
Turban, E., King, D., Viehland, D., & Lee, J. (2006). Electronic commerce: A managerial perspective. Upper Saddle River: Pearson Prentice Hall.
-
(2006)
Electronic Commerce: A Managerial Perspective
-
-
Turban, E.1
King, D.2
Viehland, D.3
Lee, J.4
-
85
-
-
0035552033
-
Factors affecting e-commerce web site effectiveness
-
Udo, G. J., & Marquis, G. P. (2001/2002). Factors affecting e-commerce web site effectiveness. Journal of Computer Information Systems, 42(2), 10-16.
-
(2001)
Journal of Computer Information Systems
, vol.42
, Issue.2
, pp. 10-16
-
-
Udo, G.J.1
Marquis, G.P.2
-
86
-
-
33644924936
-
Turning visitors into customers: A usability-centric perspective on purchase behavior in electronic channels
-
Venkatesh, V., & Agarwal, R. (2006). Turning visitors into customers: A usability-centric perspective on purchase behavior in electronic channels. Management Science, 52(3), 367-382.
-
(2006)
Management Science
, vol.52
, Issue.3
, pp. 367-382
-
-
Venkatesh, V.1
Agarwal, R.2
-
87
-
-
1542382496
-
User acceptance of information technology: Toward a unified view
-
Venkatesh, V., Morris, M. G., Davis, G.B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
-
(2003)
MIS Quarterly
, vol.27
, Issue.3
, pp. 425-478
-
-
Venkatesh, V.1
Morris, M.G.2
Davis, G.B.3
Davis, F.D.4
-
88
-
-
27144509339
-
Exploring the WOW in online-auction feedback
-
Weinberg, B. D., & Davis, L. (2005). Exploring the WOW in online-auction feedback. Journal of Business Research, 58(11), 1609-1621.
-
(2005)
Journal of Business Research
, vol.58
, Issue.11
, pp. 1609-1621
-
-
Weinberg, B.D.1
Davis, L.2
-
89
-
-
33750688238
-
Towards a classification of web service feature interactions
-
Weiss, M., Esfandiari, B., & Luo, Y. (2007). Towards a classification of web service feature interactions. Computer Networks, 51(2), 359-381.
-
(2007)
Computer Networks
, vol.51
, Issue.2
, pp. 359-381
-
-
Weiss, M.1
Esfandiari, B.2
Luo, Y.3
-
90
-
-
33746462656
-
When was your website's last performance appraisal?
-
Wilhite, R. (2003). When was your website's last performance appraisal? Management Quarterly, 44(2), 2-15.
-
(2003)
Management Quarterly
, vol.44
, Issue.2
, pp. 2-15
-
-
Wilhite, R.1
-
91
-
-
18944367029
-
A theoretical integration of user satisfaction and technology acceptance
-
Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85-102.
-
(2005)
Information Systems Research
, vol.16
, Issue.1
, pp. 85-102
-
-
Wixom, B.H.1
Todd, P.A.2
-
92
-
-
33845696274
-
The design and evaluation of accessibility on web navigation
-
Yen, B. P. C. (2007). The design and evaluation of accessibility on web navigation. Decision Support Systems, 42(4), 2219-2235.
-
(2007)
Decision Support Systems
, vol.42
, Issue.4
, pp. 2219-2235
-
-
Yen, B.P.C.1
-
93
-
-
22144447886
-
An attribute-based model of quality satisfaction for Internet self-service technology
-
Yen, H. R. (2005). An attribute-based model of quality satisfaction for Internet self-service technology. Service Industries Journal, 25(5), 641-659.
-
(2005)
Service Industries Journal
, vol.25
, Issue.5
, pp. 641-659
-
-
Yen, H.R.1
-
94
-
-
4043105533
-
Gaining competitive advantages through a functionality grid for website evaluation
-
Yeung, L. W., & Lu, M.-T. (2004). Gaining competitive advantages through a functionality grid for website evaluation. Journal of Computer Information Systems, 44(4), 67-77.
-
(2004)
Journal of Computer Information Systems
, vol.44
, Issue.4
, pp. 67-77
-
-
Yeung, L.W.1
Lu, M.-T.2
-
95
-
-
0003291802
-
Differences in public web sites: The current state of large U.S. firms
-
available at
-
Young, D., & Benamati, J. (2000). Differences in public web sites: the current state of large U.S. firms. Journal of Electronic Commerce Research, I(3), available at www.csulb.edu/web/journals/jecr/p_i.htm.
-
(2000)
Journal of Electronic Commerce Research
, vol.I
, Issue.3
-
-
Young, D.1
Benamati, J.2
-
96
-
-
49049118259
-
Building customer relationships in an electronic age: The role of interactivity of e-commerce web sites,
-
Yoon, D., Choi, S. M., & Sohn, D. (2008). Building customer relationships in an electronic age: The role of interactivity of e-commerce web sites, Psychology & Marketing, 25(7), 602-618.
-
(2008)
Psychology & Marketing
, vol.25
, Issue.7
, pp. 602-618
-
-
Yoon, D.1
Choi, S.M.2
Sohn, D.3
-
97
-
-
30944463972
-
User satisfaction from commercial web sites: The effect of design and use
-
Zviran, M., Glezer, C., & Avni, I. (2006). User satisfaction from commercial web sites: The effect of design and use. Information & Management, 43(2), 157-178.
-
(2006)
Information & Management
, vol.43
, Issue.2
, pp. 157-178
-
-
Zviran, M.1
Glezer, C.2
Avni, I.3
|