Perceived usefulness, ease of use and electronic supermarket use

International Journal of Human Computer Studies

Volumn 59, Issue 3, 2003, Pages 383-395

  Henderson, Ron ^a   Divett, Megan J ^b  

^a Cuetel Pty Ltd   (Australia)

^b NONE

Author keywords

Online supermarket; Technology acceptance model; Technology use

Indexed keywords

ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY; MARKETING; ONLINE SYSTEMS; TECHNOLOGY TRANSFER; WEB BROWSERS;

ELECTRONIC SUPERMARKET;

INTERNET;

EID: 0041877530     PISSN: 10715819     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1071-5819(03)00079-X     Document Type: Article

References (37)

1. Ajzen, I., 1988. Attitudes, Personality and Behavior. Open University Press, Milton Keyness.
2. Ajzen, I., Fishbein, M., 1980. Understanding Attitudes and Predicting Social Behavior. Prentice-Hall, Englewood Cliffs, NJ.
3. Baron, R., Kenny, D., 1986. The mediator-moderator variable distinction in social psychological research: conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology 51, 1173-1182.
4. Clegg, C., Axtell, C., Damodaran, L., Farbey, B., Hull, R., Lloyd-Jones, R., Nicholls, J., Sell, R., Tomlinson, C., 1997. Information technology: a study of performance and the role of human and organisational factors. Ergonomics 40, 851-871.
5. Comrey, A.L., Lee, H.B., 1992. A First Course in Factor Analysis, 2nd Edition. Erlbaum, Hillsdale, NJ.
6. Davis, F.D., 1989. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly 13, 319-340.
7. Davis, F.D., 1993. User acceptance of information technology: System characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies 38, 475-487.
8. Davis, F.D., Bagozzi, R.P., Warshaw, P.R., 1989a. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Psychology 22, 1111-1132.
9. Davis, F.D., Bagozzi, R.P., Warshaw, P.R., 1989b. User acceptance of computer technology: a comparison of two theoretical models. Management Science 35, 982-1003.
10. Davis, F.D., Bagozzi, R.P., Warshaw, P.R., 1992. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology 22, 1111-1132.
11. Deane, F., Podd, J., Henderson, R., 1998. Relationship between self-report and log data estimates of information system usage. Computers in Human Behavior 14, 621-636.
12. Dipboye, R.L., Smith, C.S., Howell, W.C., 1994. Understanding Industrial and Organizational Psychology: An Integrated Approach. Harcourt Brace & Company, Orlando, FL.
13. Doherty, N.F., King, M., 1998b. The importance of organisational issues in systems development. Information Technology and People 11, 104-123.
14. Fishbein, M., Ajzen, I., 1975. Belief, Attitude, Intention and Behavior: An Introduction to Research and Theory. Addison-Wesley, Reading, MA.
15. Garbarino, E., Johnson, M.S., 1999. The different roles of satisfaction, trust, commitment in customer relationships. Journal of Marketing 63 (2), 70-87.
16. Gotlieb, J.B., Grewal, D., Brown, S.W., 1994. Consumer satisfaction and perceived quality: complementary or divergent constructs? Journal of Applied Psychology 79 (6), 875-885.
17. Hornby, P., Clegg, C., Robson, J., Maclaren, C., Richardson, S., O'brien, P., 1992. Human and organizational issues in information systems development. Behaviour and Information Technology 11, 160-174.
18. Howard, A., 1995. The Changing Nature of Work. Jossey Bass, San Fransisco.
19. Igbaria, M., Schiffman, S.J., Wieckowski, T.J., 1994. The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology. Behavior and Information Technology 13, 349-361.
20. Igbaria, M., Parasuraman, S.J., Baroudi, J.J., 1996. A motivational model of microcomputer usage. Journal of Management Information Systems 13, 127-143.
21. Korunka, C., Weiss, A., Zauchner, S., 1997. An interview study of 'continuous' implementations of information technology. Behaviour and Information Technology 16, 3-16.
22. Long, R., 1987. New Office Information Technology: Human and Managerial Implications. Croom Helm, London.
23. Lucas, H., 1975. Why Information Systems Fail. Columbia University Press, New York.
24. Mathieson, K., 1991. Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information Systems Research 2, 173-191.
25. Maute, M., Forrester, W., 1993. The structure and determinants of the consumer complaint intentions and behavior. Journal of Economic Psychology 14, 219-247.
26. Medcof, J.W., 1989. The effect of extent of use of information technology and job of the user upon task characteristics. Human Relations 42, 23-41.
27. Morieux, Y.V.H., Sutherland, E., 1988. The interaction between the use of information technology and organizational culture. Behaviour and Information Technology 7, 205-213.
28. Nunnally, J., 1968. Psychometric Theory. McGraw-Hill Book Company, New York.
29. Oliva, T.A., Oliver, R.L., Macmillan, I.C., 1992. A catastrophe model for developing service satisfaction. Journal of Marketing 56 (3), 83-95.
30. Oliver, R.L., 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17, 460-469.
31. Paré, G., Elam, J.J., 1995. Discretionary use of personal computers by knowledge workers: testing of a social psychological theoretical model. Behaviour and Information Technology 14, 215-228.
32. Reichheld, F.F., 1993. Loyalty-based management. Harvard Business Review 71, 64-73.
33. Roberts, P., Henderson, R., 2000. Information technology acceptance in a sample of government employees: a test of the technology acceptance model. Interacting with Computers 12, 427-443.
34. Shani, A.B., Sena, J.A., 1994. Information technology and the integration of change: sociotechnical system approach. Journal of Applied Behavioural Science 30, 247-270.
35. Swanson, E.B., 1974. Management information systems: appreciation and involvement. Management Science 21, 178-188.
36. Taylor, S., Todd, P.A., 1995. Understanding information technology usage: a test of competing models. Information Systems Research 6, 144-176.
37. Thompson, R.L., Higgins, C.A., Howell, J.M., 1994. Influence of experience on personal computer utilization: testing a conceptual model. Journal of Management Information Systems 11, 167-187.