The employee-customer relationship quality Antecedents and consequences in the hotel industry

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 3, 2009, Pages 251-274

  Castellanos Verdugo, Mario ^a   Oviedo García, Ma de los Ángeles ^a   Roldán, José L ^a   Veerapermal, Nadine ^b  

^a UNIVERSITY OF SEVILLE   (Spain)

^b Dietsmann Monte Carlo SAM Centre   (Monaco)

Author keywords

Competitive strategy; Hospitality services; Hotels; Least square approximation; Relationship marketing

Indexed keywords

EID: 69649086853     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910948288     Document Type: Article

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