Modeling relationship quality in the parcel delivery services market

Baltic Journal of Management

Volumn 2, Issue 1, 2007, Pages 37-54

  Palaima, Tomas ^a   Auruškevičiene, Vilte ^a  

^a ISM UNIVERSITY OF MANAGEMENT AND ECONOMICS   (Lithuania)

Author keywords

Business to business marketing; Customer loyalty; Customer services quality; Parcel delivery services; Relationship marketing

Indexed keywords

EID: 69649090334     PISSN: 17465265     EISSN: None     Source Type: Journal    
DOI: 10.1108/17465260710720237     Document Type: Article

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