An empirical assessment of internal customer service

Managing Service Quality: An International Journal

Volumn 11, Issue 5, 2001, Pages 350-358

  Farner, Steve ^a   Luthans, Fred ^b   Sommer, Steven M ^b  

^a BELLEVUE UNIVERSITY   (United States)

^b UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

Customer service; Performance; Quality

Indexed keywords

EID: 84986079257     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110404077     Document Type: Article

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