메뉴 건너뛰기




Volumn 11, Issue 6, 1999, Pages 269-286

Consumer research in the restaurant environment. Part 2: Research design and analytical methods

Author keywords

Customer satisfaction; Hong Kong; Restaurants

Indexed keywords


EID: 84986120969     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119910281766     Document Type: Article
Times cited : (64)

References (37)
  • 1
    • 84965506776 scopus 로고
    • Use of the service attribute matrix to measure consumer satisfaction
    • Almanza, B.A., Jaffe, W. and Lin, L.C. (1994), “Use of the service attribute matrix to measure consumer satisfaction”, Hospitality Research Journal, Vol. 17 No. 2, pp. 63-75.
    • (1994) Hospitality Research Journal , vol.17 , Issue.2 , pp. 63-75
    • Almanza, B.A.1    Jaffe, W.2    Lin, L.C.3
  • 2
    • 0000125049 scopus 로고
    • Consumer choice and segmentation in the restaurant industry
    • Auty, S. (1992), “Consumer choice and segmentation in the restaurant industry”, The Service Industries Journal Vol. 12 No. 3, pp. 324-39.
    • (1992) The Service Industries Journal , vol.12 , Issue.3 , pp. 324-339
    • Auty, S.1
  • 3
    • 0002905163 scopus 로고
    • Consumer satisfaction in the hotel industry: meaning and measurement
    • Barsky, J.D. (1992), “Consumer satisfaction in the hotel industry: meaning and measurement”, Hospitality Research Journal, Vol. 16 No. 1, pp. 50-73.
    • (1992) Hospitality Research Journal , vol.16 , Issue.1 , pp. 50-73
    • Barsky, J.D.1
  • 5
    • 84986108755 scopus 로고
    • A multistage model of customers’ assessments of service quality and value
    • Bolton, R.N. and Drew, J.H. (1991), “A multistage model of customers’ assessments of service quality and value”, Journal of Consumer Research, Vol. 17 No. 2 pp. 375-84.
    • (1991) Journal of Consumer Research , vol.17 , Issue.2 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 6
    • 84986168800 scopus 로고
    • A dynamic process model of service quality: from expectations to behavioral intentions
    • Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V.A. (1993), “A dynamic process model of service quality: from expectations to behavioral intentions”, Journal of Marketing Research, Vol. 30 No. 1, pp. 7-27.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.A.4
  • 7
    • 0000418556 scopus 로고
    • Expectations and norms in models of consumer satisfaction
    • Cadotte, E.R., Woodruff, R.B. and Jenkins, R.L. (1987), “Expectations and norms in models of consumer satisfaction”, Journal of Marketing Research, Vol. 30 No. 1, pp. 7-27.
    • (1987) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Cadotte, E.R.1    Woodruff, R.B.2    Jenkins, R.L.3
  • 8
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions
    • Carman, J.M. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”, Journal of Retailing, Vol. 66 No. 1, pp. 49-50.
    • (1990) Journal of Retailing , vol.66 , Issue.1 , pp. 49-50
    • Carman, J.M.1
  • 9
    • 0000375425 scopus 로고
    • An investigation into the determinants of customer satisfaction
    • Churchill, G.A. and Surprenant, C. (1982), “An investigation into the determinants of customer satisfaction”, Journal of Marketing, Vol. 19 No. 4, pp. 491-504.
    • (1982) Journal of Marketing , vol.19 , Issue.4 , pp. 491-504
    • Churchill, G.A.1    Surprenant, C.2
  • 10
    • 33845945922 scopus 로고
    • Coefficient alpha and the internal structure of tests
    • Cronbach, L.J. (1951), “Coefficient alpha and the internal structure of tests”, Psychometrika, Vol. 16, pp. 297-334.
    • (1951) Psychometrika , vol.16 , pp. 297-334
    • Cronbach, L.J.1
  • 15
    • 0001325611 scopus 로고
    • Wald's test as applied to hypotheses in logit analysis
    • Hauck, W.W. and Donner, A. (1977), “Wald's test as applied to hypotheses in logit analysis”, Journal of the American Statistical Association, Vol. 72 No. 3, pp. 851-53.
    • (1977) Journal of the American Statistical Association , vol.72 , Issue.3 , pp. 851-853
    • Hauck, W.W.1    Donner, A.2
  • 16
    • 84986047808 scopus 로고
    • HKHA, Hong Kong. 1997
    • Hong Kong Hotels Association (1995-1997), HKHA Annual Report, HKHA, Hong Kong.
    • (1995) HKHA Annual Report
  • 17
    • 84986143307 scopus 로고
    • HKRA, Hong Kong. 1997
    • Hong Kong Restaurateurs Association (1995-1997), HKRA Annual Report, HKRA, Hong Kong.
    • (1995) HKRA Annual Report
  • 18
    • 0003773678 scopus 로고    scopus 로고
    • Hong Kong SAR Government Printer, Hong Kong. 1997a
    • Hong Kong Government of the Special Administrative Region, Department of Census and Statistics (1996-1997a), Hong Kong Annual Digest of Statistics, Hong Kong SAR Government Printer, Hong Kong.
    • (1996) Hong Kong Annual Digest of Statistics
  • 19
    • 0003652320 scopus 로고
    • Hong Kong SAR Government Printer, Hong Kong. 1997b
    • Hong Kong Government of the Special Administrative Region, Department of Census and Statistics (1995-1997b), Hong Kong Monthly Digest of Statistics, Hong Kong SAR Government Printer, Hong Kong.
    • (1995) Hong Kong Monthly Digest of Statistics
  • 21
    • 21844508037 scopus 로고
    • Rational and adaptive performance expectations in a customer satisfaction framework
    • Johnson, M.D., Anderson, E.W. and Fornell, C. (1995), “Rational and adaptive performance expectations in a customer satisfaction framework”, Journal of Consumer Research, Vol. 21 No. 2, pp. 695-706.
    • (1995) Journal of Consumer Research , vol.21 , Issue.2 , pp. 695-706
    • Johnson, M.D.1    Anderson, E.W.2    Fornell, C.3
  • 23
    • 0010828969 scopus 로고
    • Restaurant advertising: appeals and consumers intentions
    • Lewis, R.C. (1981), “Restaurant advertising: appeals and consumers intentions”, Journal of Advertising Research, Vol. 21 No. 5, pp. 60-74.
    • (1981) Journal of Advertising Research , vol.21 , Issue.5 , pp. 60-74
    • Lewis, R.C.1
  • 27
    • 0021825917 scopus 로고
    • Measuring satisfaction with tourism
    • Maddox, N. (1985), “Measuring satisfaction with tourism”, Journal of Travel Research, Vol. 24 No. 2, pp. 2-5.
    • (1985) Journal of Travel Research , vol.24 , Issue.2 , pp. 2-5
    • Maddox, N.1
  • 29
    • 0002689633 scopus 로고    scopus 로고
    • Improving marketers’ predictive power of customer satisfaction on expectation-based target market levels
    • Oh, H. and Jeong, M. (1996), “Improving marketers’ predictive power of customer satisfaction on expectation-based target market levels”, Hospitality Research Journal, Vol. 19 No. 4, pp. 65-86.
    • (1996) Hospitality Research Journal , vol.19 , Issue.4 , pp. 65-86
    • Oh, H.1    Jeong, M.2
  • 30
    • 0009427329 scopus 로고    scopus 로고
    • An evaluation of fast food restaurant satisfaction: determinants, competitive comparisons and impact on future patronage
    • Pettijohn, L.S., Pettijohn, C.E.and Luke, R.H. (1997), “An evaluation of fast food restaurant satisfaction: determinants, competitive comparisons and impact on future patronage”, Journal of Restaurant & Foodservice Marketing, Vol. 2 No. 3, pp. 3-20.
    • (1997) Journal of Restaurant & Foodservice Marketing , vol.2 , Issue.3 , pp. 3-20
    • Pettijohn, L.S.1    Pettijohn, C.E.2    Luke, R.H.3
  • 31
    • 0039830018 scopus 로고    scopus 로고
    • Determinant factors and choice intention for Chinese restaurant dining: a multivariate approach
    • Qu, H. (1997), “Determinant factors and choice intention for Chinese restaurant dining: a multivariate approach”, Journal of Restaurant & Foodservice Marketing, Vol. 2 No. 2, pp. 35-49.
    • (1997) Journal of Restaurant & Foodservice Marketing , vol.2 , Issue.2 , pp. 35-49
    • Qu, H.1
  • 33
    • 84986022590 scopus 로고
    • Models of consumer satisfaction formation: an extension
    • Tse, D.K. and Wilton, P.C. (1988), “Models of consumer satisfaction formation: an extension”, Journal of Marketing Research, Vol. 25 No. 2, pp. 204-12.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 36
    • 0003124651 scopus 로고
    • Developing better measures of consumer satisfaction: some preliminary results
    • in Monroe, K.B. (Ed.), Association for Consumer Research, Ann Arbor, MI
    • Westbrook, R.A. and Oliver, R.L. (1991), “Developing better measures of consumer satisfaction: some preliminary results”, in Monroe, K.B. (Ed.), Advances in Consumer Research, Association for Consumer Research, Ann Arbor, MI, pp. 94-9.
    • (1991) Advances in Consumer Research , pp. 94-99
    • Westbrook, R.A.1    Oliver, R.L.2
  • 37
    • 0001947182 scopus 로고
    • Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements
    • in Hunt, H.K. (Ed.), Marketing Science Institute, Cambridge, MA
    • Miller, J.A. (1977), “Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements”, in Hunt, H.K. (Ed.), Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction, Marketing Science Institute, Cambridge, MA, pp. 72-92.
    • (1977) Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction , pp. 72-92
    • Miller, J.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.