An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

Journal of Operations Management

Volumn 27, Issue 1, 2009, Pages 1-22

  Bou Llusar, J Carlos ^a   Escrig Tena, Ana B ^a   Roca Puig, Vicente ^a   Beltrán Martín, Inmaculada ^a  

^a UNIVERSITAT JAUME I   (Spain)

Author keywords

EFQM Excellence Model; Empirical research; MBNQA; Structural equation models; Total quality management

Indexed keywords

QUALITY ASSURANCE; QUALITY CONTROL; TOTAL QUALITY MANAGEMENT;

BALDRIGE NATIONAL QUALITY AWARDS; EFQM EXCELLENCE MODEL; EFQM EXCELLENCE MODELS; EMPIRICAL ASSESSMENTS; EMPIRICAL RESEARCH; EMPIRICAL RESEARCHES; EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT EXCELLENCE MODELS; MBNQA; ORGANIZATIONAL PERFORMANCES; QUALITY AWARDS; SPANISH COMPANIES; STRUCTURAL EQUATION MODELS; TQM IMPLEMENTATIONS;

QUALITY MANAGEMENT;

EID: 57649100593     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2008.04.001     Document Type: Article

References (113)

1. Ahire S.L., Golhar D.Y., and Waller M.A. Development and validation of TQM implementation constructs. Decision Sciences 27 1 (1996) 23-56
2. Ahire S.L., and Ravichandran T. An innovation diffusion model of TQM implementation. IEEE Transactions on Engineering Management 48 4 (2001) 445-464
3. Anderson J.C., Rungtusanatham M., and Schroeder R.G. A theory of quality management underlying the deming management method. Academy of Management Review 19 3 (1994) 472-509
4. Anderson J.C., Rungtusanatham M., Schroeder R.G., and Devaraj S. A path analytic model of a theory of quality management underlying the deming management method: preliminary empirical findings. Decision Sciences 26 5 (1995) 637-658
5. Askey J.M., and Dale B.G. From ISO series registration to total quality management: an examination. Quality Management Journal July (1994) 67-76
6. Badri M.A., Selim H., Alshare K., Grandon E.E., Younis H., and Adsulla M. The Baldrige education criteria for performance excellence framework. Empirical test and validation. International Journal of Quality and Reliability Management 23 9 (2006) 1118-1157
7. Bagozzi R.P., and Phillips L.W. Representing and testing organizational theories: a holistic construal. Administrative Science Quarterly 27 (1982) 459-489
8. Bagozzi R.P., and Edwards J.R. A general approach for representing constructs in organizational research. Organizational Research Methods 1 (1998) 45-87
9. Belohlav J.A. Quality, strategy, and competitiveness. California Management Review 35 3 (1993) 55-67
10. Bandalos D.L., and Finney S.J. Item parceling issues in structural equation modeling. In: Marcoulides G.A., and Schumacker R.E. (Eds). Advanced Structural Equation Modeling: New Developments and Techniques (2001), Lawrence Erlbaum Associates, Mahwah, NJ
11. Bentler P.M. EQS Structural Equations Program Manual (1995), Multivariate Software Inc., Encino, CA
12. Bentler P.M., and Bonett D.G. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin 88 (1980) 588-606
13. Black J.A., and Porter L.J. An empirical model for total quality management. Total Quality Management 6 2 (1995) 149-164
14. Black S.A., and Crumley H.C. Self-assessment: what's in it for us?. Total Quality Management 8 2/3 (1997) S90-S94
15. Bohoris G.A. A comparative assessment of some major quality awards. International Journal of Quality & Reliability Management 12 9 (1995) 30-43
16. Bou-Llusar J.C., Escrig A.B., Roca V., and Beltrán I. To what extent do enablers explain results in the EFQM Excellence Model? An empirical study. International Journal of Quality and Reliability Management 22 4 (2005) 337-353
17. Brown A. Using HR strategies to support business excellence. Proceedings of the 7th World Congress for Total Quality Management, vol. 2. Verona, Italy (2002) 339-346
18. Browne M.W., and Cudeck R. Alternative ways of assessing model fit. In: Bollen K., and Long J.S. (Eds). Testing Structural Equation Models (1993), Sage Publications, Newbury Park, CA 136-162
19. Calvo-Mora A., Leal A., and Roldán J.L. Relationships between the EFQM Model Criteria: a study in Spanish Universities. Total Quality Management 16 6 (2005) 741-770
20. Castresana J.I., and Fernández-Ortiz R. Theoretical foundation of the EFQM Model: the resource-based view. Total Quality Management 16 1 (2005) 31-55
21. Cronbach L.J. Coefficient alpha and the internal structure of tests. Psychometrika 16 (1951) 297-334
22. Crosby P.B. Quality is Free. The Art of Making Quality Certain (1980), McGraw-Hill, New York
23. Cua K.O., McKone K.E., and Schroeder R.G. Relationships between implementation of TQM, JIT, and TPM and manufacturing performance. Journal of Operations Management 19 (2001) 675-694
24. Curkovic S., Melnyk S., and Calantone R. Validating the Malcolm Baldrige National Quality Award framework through structural equation modelling. International Journal of Production Research 38 4 (2000) 765-791
25. Dale B.G. Characteristics of organizations not committed to total quality management. Journal of Engineering Manufacture 21 (1997) 377-384
26. Dale B.G. Managing Quality. 4th ed. (2003), Blackwell Publishers, Oxford
27. De Vasconcellos J.A., and Hambrick D.C. Key success factors: test of a general theory in the mature industrial-product sector. Strategic Management Journal 10 4 (1989) 367-383
28. Dean J.W., and Bowen D.E. Management theory and total quality: improving research and practice through theory development. Academy of Management Review 19 (1994) 392-418
29. Deming W.E. Quality, Productivity, and Competitive Position (1986), Center for Advance Engineering Study, MIT, Cambridge, MA
30. Dijkstra L. An empirical interpretation of the EFQM framework. European Journal of Work and Organizational Psychology 6 3 (1997) 321-341
31. Dotchin J.A., and Oakland J.S. Theories and concepts in total quality management. Total Quality Management 3 2 (1992) 133-145
32. Dotchin J.A., and Oakland J.S. Total Quality Management in Services. Part 1. Understanding and Classifying Services. International Journal of Quality & Reliability Management 11 3 (1994) 9-26
33. Dow D., Samson D., and Ford S. Exploding the myth: do all quality management practices contribute to superior quality performance?. Production and Operations Management 8 1 (1999) 1-27
34. Edwards J.R. Multidimensional constructs in organizational behavior research: an integrative analytical framework. Organizational Research Methods 4 2 (2001) 144-192
35. Eriksson H., and Garvare R. Organisational performance improvement through quality award process participation. International Journal of Quality & Reliability Management 22 9 (2005) 894-912
36. Eskildsen J.K. Identifying the vital few using the European Foundation for Quality Management Model. Total Quality Management 9 4/5 (1998) S92-S95
37. Eskildsen J.K., and Dahlgaard J.J. A causal model for employee satisfaction. Total Quality Management 11 8 (2000) 1081-1094
38. Eskildsen J.K., Kristensen K., and Juhl H.J. The causal structure of the EFQM Excellence Model. MAAOE Conference Proceedings. Estes Park, Colorado, USA (2000)
39. European Foundation for Quality Management. EFQM Model for Business Excellence (2003), EFQM, Brussels
40. Evans J.R., and Jack E.P. Validating key results linkages in the Baldrige performance excellence model. Quality Management Journal 10 2 (2003) 7-24
41. Fissher O., and Nijhof A. Implications of business ethics for quality management. The TQM Magazine 17 2 (2005) 150-160
42. Flynn B.B., and Saladin B. Further evidence on the validity of the theoretical models underlying the Baldrige criteria. Journal of Operations Management 19 (2001) 617-652
43. Flynn B.B., and Saladin B. Relevance of Baldrige constructs in an international context: a study of National Culture. Journal of Operations Management 24 (2006) 583-603
44. Flynn B.B., Schroeder R.G., and Sakakibara S. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11 4 (1994) 339-366
45. Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 1 (1981) 39-50
46. Ghobadian A., and Woo H.S. Characteristics, benefits and shortcomings of four major quality awards. International Journal of Quality and Reliability Management 13 2 (1996) 10-44
47. Ghosh S., Handfield R.B., Kannan V.R., and Tan K.C. A structural model analysis of the Malcolm Baldrige National Quality Award framework. International Journal of Management and Decision Making 4 4 (2003) 289-311
48. Goldstein S.M., and Schweikhart S.B. Empirical support for the Baldrige Award Framework in U.S. hospitals. Health Care Management Review 27 1 (2002) 62-75
49. Ghiselli E.E., Campbell J.P., and Zedeck S. Measurement Theory for Behavioral Sciences (1981), Freeman, San Francisco, CA
50. Grandzol J.R., and Gershon M. A survey instrument for standardizing TQM modelling research. International Journal of Quality Science 3 1 (1998) 80-105
51. Hackman J.R., and Wageman R. Total quality management: empirical, conceptual, and practical issues. Administrative Science Quarterly 40 June (1995) 309-342
52. Hendricks K.B., and Singhal V.R. Quality awards and the market value of the firm: an empirical investigation. Management Science 42 3 (1996) 415-436
53. Hendricks K.B., and Singhal V.R. Firm characteristics, total quality management, and financial performance. Journal of Operations Management 19 (2001) 269-285
54. James L.R., Mulaik S.A., and Brett J. Causal Analysis: Models, Assumptions and Data (1982), Sage, Beverly Hills, CA
55. Jöreskog K.G., and Sörbom D. LISREL 8: User's Reference Guide (1996), Scientific Software, Chicago
56. Juran J.M., and Gryna F.M. Quality Planning and Analysis. 3rd ed. (1993), McGraw-Hill, Singapore
57. Kaplan R.S., and Norton D.P. The Balanced Scorecard-measures that drive performance. Harvard Business Review January-February (1992) 71-79
58. Kartha C.P. A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria. The TQM Magazine 16 5 (2004) 331-340
59. Kaynak H. The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management 21 (2003) 405-435
60. Landis R.S., Beal D.J., and Tesluk P.E. A comparison approaches to forming composite measures in structural equation models. Organizational Research Methods 3 2 (2000) 186-207
61. Lee S.M., Rho B.H., and Lee S.G. Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance. International Journal of Production Research 41 9 (2003) 2003-2021
62. Lewis W.G., Pun K.F., and Lalla T.R.M. Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises. International Journal of Quality & Reliability Management 23 8 (2006) 964-985
63. Little T.D., Cunningham W.A., Shahar G., and Widaman K.F. To parcel or not to parcel: exploring the question, weighting the merits. Structural Equation Modeling: A Multidisciplinary Journal 9 2 (2002) 151-173
64. Malcolm Baldrige National Quality Award, 2007. Criteria for Performance Excellence. United States Department of Commerce, National Institute of Standards and Technology, Washington, DC.
65. McAdam R., and Bannister A. Business performance measurement and change management within a TQM framework. International Journal of Operations & Production Management 21 1/2 (2001) 88-107
66. McAdam R., and Leonard D. A TQM dynamics perspective on Baldrige and business excellence model comparisons. Total Quality Management 16 6 (2005) 771-791
67. McCallum R.C., Widaman K.F., Zhang S., and Hong S. Sample size in factor analysis. Psychological Methods 4 (1999) 84-99
68. Meyer S.M., and Collier D.A. An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management 19 (2001) 403-425
69. Mulaik S.A., James L.R., Van Alstine J., Bennett N., Lind S., and Stilwell C.D. Evaluation of goodness-of-fit indices for structural equation models. Psychological Bulletin 105 3 (1989) 430-445
70. Nabitz U.W., and Klazinga N.S. EFQM approach and the Dutch Quality Award. International Journal of Health Care Quality Assurance 12 2 (1999) 65-70
71. Nabitz U., Severens P., Van den Brink W., and Jansen P. Improving the EFQM Model: an empirical study on model development and theory building using concept mapping. Total Quality Management 12 1 (2001) 69-81
72. Oakland J. TQM. Text with Cases. 2nd ed. (2000), Butterworth-Heinemann, Oxford
73. Oakland J.S., and Oakland S. The links between people management, customer satisfaction and business results. Total Quality Management 9 4/5 (1998) S185-S191
74. Pannirselvam G.P., and Ferguson L.A. A study of the relationships between the Baldrige categories. International Journal of Quality and Reliability Management 18 1 (2001) 14-34
75. Podsakoff P.M., and Organ D.W. Self-reports in organizational research: problems and prospects. Journal of Management 12 (1986) 69-82
76. Podsakoff P.M., MacKenzie S.B., Lee J.Y., and Podsakoff N.P. Common method biases in behavioural research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88 5 (2003) 879-903
77. Powell T.C. Total quality management as competitive advantage: a review and empirical study. Strategic Management Journal 16 (1995) 15-37
78. Prabhu V., Appleby A., Yarrow D., and Mitchell E. The impact of ISO 9000 and TQM on best practice/performance. The TQM Magazine 12 2 (2000) 84-91
79. Prajogo D.I., and Sohal A.S. The multidimensionality of TQM practices in determining quality and innovation performance-an empirical examination. Technovation 24 (2004) 443-453
80. Prasad S., and Tata J. The role of socio-cultural, political-legal, economic, and educational dimensions in quality management. International Journal of Operations & Production Management 23 5 (2003) 487-521
81. Rahman S. The future of TQM is past. Can TQM be resurrected?. Total Quality Management 15 4 (2004) 411-422
82. Rahman S., and Bullock P. Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega 33 (2005) 73-83
83. Recommendation of the European Commission 96/280/CE, 3 April 1996, on SME Definition. CEU Journal n° L. 107/8, 30/04/1996, 0004-0009.
84. Reed R., Lemak D.J., and Montgomery J.C. Beyond Process: TQM content and firm performance. Academy of Management Review 21 1 (1996) 173-201
85. Reiner G. Analysis of critical factors of company success based on the EFQM Excellence model. Proceedings of the 7th World Congress for Total Quality Management, vol. 2. Verona, Italy (2002) 361-366
86. Rungtusanatham M., Forza C., Koka B.R., Salvador F., and Nie W. TQM across multiple countries: Convergence Hypothesis versus National Specificity arguments. Journal of Operations Management 23 (2005) 43-63
87. Rusjan B. Usefulness of the EFQM Excellence model: theoretical explanation of some conceptual and methodological issues. Total Quality Management 16 6 (2005) 363-380
88. Satorra A., and Bentler P.M. Corrections to test statistics and standard errors in covariance structure analysis. In: von Eye A., and Clogg C.C. (Eds). Latent Variables Analysis: Applications for Developmental Research (1994), Sage, Thousand Oaks, CA 399-419
89. Satorra A., and Bentler P.M. A scaled difference chi-square test statistic for moment structure analysis. Psychometrika 66 (2001) 507-514
90. Saraph J., Benson P.G., and Schroeder R. An instrument for measuring the critical factors of quality management. Decision Sciences 20 (1989) 810-829
91. Shook C.L., Ketchen D.J., Hult G.T., and Kacmar K.M. An assessment of the use of structural equation modeling in strategic management research. Strategic Management Journal 24 4 (2004) 397-404
92. Sila I., and Ebrahimpour M. An investigation of the total quality management survey based research published between 1989 and 2000. A literature review. International Journal of Quality & Reliability Management 19 7 (2002) 902-970
93. Silvestro R. Positioning services along the volume-variety diagonal: the contingencies o service design, control and improvement. International Journal of Operations & Production Management 19 4 (1999) 399-421
94. Sitkin S.B., Sutcliffe K., and Schroeder R.G. Distinguishing control from learning in total quality management: a contingency perspective. Academy of Management Review 19 3 (1994) 537-564
95. Snape E., Wilkinson A., Marchington M., and Redman T. Managing human resources for TQM: possibilities and pitfalls. Employee Relations 17 (1995) 42-51
96. Stainer A., and Stainer L. Productivity, quality and ethics-a European viewpoint. European Business Review 95 6 (1995) 3-11
97. Sun H. Diffusion and contribution of total quality management: an empirical study in Norway. Total Quality Management 10 6 (1999) 901-914
98. Tamimi N. A second-order factor analysis of critical TQM factors. International Journal of Quality Science 3 1 (1998) 71-79
99. Terziovski M., and Samson D. The link between total quality management practice and organisational performance. International Journal of Quality & Reliability Management 16 3 (1999) 226-237
100. Train L., and Williams C. Evolution of quality management: British benefit enquiry line. The International Journal of Public Sector Management 13 6 (2000) 526-539
101. Tummala V.M., and Tang C.L. Strategic Quality Management, Malcolm Baldrige and European Quality Awards and ISO 9000 Certification. International Journal of Quality & Reliability Management 13 4 (1996) 8-38
102. Van der Wiele A., Williams A.R.T., and Dale B.G. ISO 9000 series registration to business excellence: the migratory path. Business Process Management 6 5 (2000) 417-427
103. Vandenberg R.J., and Lance C.E. A review and synthesis of the measurement invariance literature: suggestions, practices, and recommendations for organizational research. Organizational Research Methods 3 1 (2000) 4-70
104. Wainer H., and Kiely C. Item clusters and computerized adaptive testing: a case for testlets. Journal of Educational Measurement 24 (1987) 185-202
105. Westlund A.H. Measuring environmental impact on society in the EFQM system. Total Quality Management 12 1 (2001) 125-135
106. Wilkinson A., Allen P., and Snape E. TQM and the management of labour. Employee Relations 13 (1991) 24-31
107. Wilkinson A., Redman T., Snape E., and Marchington M. Managing with total quality management. Theory and practice (1998), McMillan Business, Hong-Kong
108. Wilson D.D., and Collier D.A. An empirical investigation of the Malcolm Baldrige National Quality award causal model. Decision Sciences 31 (2000) 361-383
109. Winn B.A., and Cameron K.S. Organizational quality: an examination of the Malcolm Baldrige National Quality Framework. Research in Higher Education 39 5 (1998) 491-512
110. Wruck K.H., and Jensen M.C. Science, specific knowledge, and total quality management. Journal of Accounting & Economics 18 (1994) 247-287
111. Yong J., and Wilkinson A. Rethinking total quality management. Total Quality Management 12 2 (2001) 247-258
112. Yusof S.M., and Aspinwall E. Total quality management implementation frameworks: comparison and review. Total Quality Management 11 3 (2000) 281-294
113. Zhang Z. Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management 11 1 (2000) 129-137