Evolution of quality management: British Benefit Enquiry Line

International Journal of Public Sector Management

Volumn 13, Issue 6, 2000, Pages 526-539

  Train, Lynn ^a   Williams, Christine ^b  

^a Benefit Enquiry Line   (United Kingdom)

^b UNIVERSITY OF CENTRAL LANCASHIRE   (United Kingdom)

Author keywords

Civil service; EQFM model; Investors in People; Quality management

Indexed keywords

EID: 84986052317     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513550010356737     Document Type: Article

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