An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria

Journal of Operations Management

Volumn 19, Issue 4, 2001, Pages 403-426

  Meyer, Susan M ^a   Collier, David A ^b  

^a UNIVERSITY OF MINNESOTA   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Empirical research; Quality; Service operations

Indexed keywords

CUSTOMER SATISFACTION; HEALTH CARE; INFORMATION ANALYSIS; MATHEMATICAL MODELS; STATISTICAL METHODS; STRATEGIC PLANNING;

BALDRIGE MODEL; QUALITY MANAGEMENT;

OPERATIONS RESEARCH;

EID: 0035400588     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0272-6963(01)00053-5     Document Type: Article

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