Measuring environmental impact on society in the EFQM system

Total Quality Management

Volumn 12, Issue 1, 2001, Pages 125-135

  Westlund, Anders H ^a,b  

^a Sweden and Vienna Sch of Economics   (Austria)

^b STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442295581     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120020010147     Document Type: Article

References (6)

1. American Quality Foundation (1991) Developing a National Quality Index: A preliminary study of feasibility, New York National Economic Research Associates.
2. CASSEL, C., HACKL, P. & WESTLUND, A.H. (1999) Robustness of PLS for estimating latent variable quality structure, Journal of Applied Statistics, 26, pp. 435-446.
3. ECSI (1998) European Customer Satisfaction Index; Foundation and Structure for Harmonised National Pilot Projects, Final Report, November 1998.
4. FORNELL, C & CHA, J. (1992) Partial least squares. In: R.P. BAGOZZI (Ed.) Advanced Methods of Marketing Research (Cambridge, MA, Blackwell).
5. MFQ (1996) European Customer Satisfaction Index - Feasibility Study, Final Report, June 1996.
6. WOLD, H. (1981) The Fix-point Approach to Interdependent Systems (Amsterdam, North-Holland).