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Health Care Management Review

Volumn 27, Issue 1, 2002, Pages 62-75

Empirical support for the Baldrige Award framework in U.S. hospitals

(2) Goldstein, Susan Meyer a Schweikhart, Sharon B b

a UNIVERSITY OF MINNESOTA (United States)

b OHIO STATE UNIVERSITY (United States)

Author keywords

Baldrige Award; Customer satisfaction; Outcomes; Total quality management

Indexed keywords

HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; PATIENT SATISFACTION; PERFORMANCE; REVIEW; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0036134855 PISSN: 03616274 EISSN: None Source Type: Journal
DOI: 10.1097/00004010-200201000-00006 Document Type: Review

Times cited : (81)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.