Developing a model of quality management methods and evaluating their effects on business performance

Total Quality Management

Volumn 11, Issue 1, 2000, Pages 129-137

  Zhang, Zhihai ^a  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442309292     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412007071     Document Type: Article

References (19)

1. AHIRE, S.L., GOLHAR, D.Y. & WALLER, M.A. (1996) Development and validation of TQM implementation constructs, Decision Science, 27, pp. 23-56.
2. AHMADI, M. & HELMS, M. (1995) Techniques: Is your TQM programme successful? A self-assessment tool for managers, The TQM Magazine, 7, pp. 52-56.
3. BUNNEY, H.S. & DALE, B.G. (1997) Case studies: the implementation of quality management tools and techniques: a study, The TQM Magazine, 9, pp. 183-189.
4. CROSBY, P.B. (1979) Quality is Free (New York, McGraw-Hill).
5. DEMING PRIZE (1992) Guide for Overseas Companies (Tokyo, Union of Japanese Scientists and Engineers).
6. DEMING, W.E. (1986) Out of Crisis (Cambridge, MA, MIT Center for Advanced Engineering Study).
7. EUROPEAN QUALITY AWARD (1994) Self-assessment Based on the European Model for Total Quality Management: Guidelines for Identifying and Addressing Business Excellence Issues (Brussels, European Foundation for Quality Management).
8. FEIGENBAUM, A.V. (1991) Total Quality Control, 3rd Edn (New York, McGraw-Hill).
9. FLYNN, B.B., SCHROEDER, R.G. & SAKAKIBARA, S. (1994) A framework for quality management research and an associated measurement instrument, Journal of Operations Management, 11, pp. 339-366.
10. ISHIKAWA, K. (1985) What is Total Quality Control? The Japanese Way (London, Prentice-Hall).
11. JURAN, J.M. & GRYNA, F.M. (1993) Quality Planning and Analysis, 3rd Edn (New York, McGraw-Hill).
12. KANJI, G.K. & ASHER, M. (1996) 100 Methods for Total Quality Management (London, Sage).
13. LEE, H., KWAK, W. & HAN, I. (1995) Developing a business performance evaluation system: An analytic hierarchical model, The Engineering Economist, 40, pp. 343-357.
14. MCQUATER, R.E., SCURR, C.H., DALE, B.G. & HILLMAN, P.G (1995) Using quality tools and techniques successfully, The TQM Magazine, 7, pp. 37-42.
15. MALCOLM BALDRIGE NATIONAL QUALITY AWARD (1997) Criteria for Performance Excellence (Gaithersburg, MA, National Institute of Standards and Technology, United States Department of Commerce).
16. MANN, R.S. (1992) The development of a framework to assist in the implementation of TQM, PhD Thesis, Department of Industrial Studies, University of Liverpool.
17. MANN, R. & KEHOE, D. (1994) An evaluation of the effects of quality improvement activities on business performance, International Journal of Quality & Reliability Management, 11, pp. 29-44.
18. MANN, R. & KEHOE, D. (1995) Factors affecting the implementation and success of TQM, International Journal of Quality & Reliability Management, 12, pp. 11-23.
19. SARAPH, J.V., BENSON, G.P. & SCHOEDER, R.G. (1989) An instrument for measuring the critical factors of quality management, Decision Sciences, 20, pp. 810-829.