The links between people management, customer satisfaction and business results

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 185-190

  Oakland, John S ^a   Oakland, Susan ^a  

^a Oakland Consulting PLC   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542402355     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988866     Document Type: Article

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