Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises

International Journal of Quality and Reliability Management

Volumn 23, Issue 8, 2006, Pages 964-985

  Lewis, Winston G ^a   Pun, Kit Fai ^a   Lalla, Terrence R M ^a  

^a UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

Author keywords

Analytical hierarchy process; ISO 9000 series; Small to medium sized enterprises; Total quality management

Indexed keywords

EID: 33748301991     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610688167     Document Type: Article

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