HR practices, organizational climate and employee outcomes: Evaluating social exchange relationships in local government

International Journal of Human Resource Management

Volumn 18, Issue 9, 2007, Pages 1627-1647

  Gould Williams, Julian ^a  

^a NONE

Author keywords

Employee outcomes; HR practices; Local government; Organizational climate; Social exchange

Indexed keywords

EID: 34748813130     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585190701570700     Document Type: Article

References (79)

1. Allen, D. G., Shore, L. M. and Griffeth, R. W. (2003) The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process. Journal of Management, 29:1, pp. 99-118.
2. Allison, P. D. (1999) Multiple Regression, Pine Forge Press, Thousand Oaks, CA
3. Applebaum, E., Bailey, T., Berg, P. and Kalleberg, A. (2000) Manufacturing Advantage: Why High Performance Systems Pay Off, ILR Press, New York
4. Arthur, J. B. (1994) Effects of Human Resource Systems on Manufacturing Performance and Turnover. Academy of Management Journal, 37:3, pp. 670-687.
5. Aryee, S., Budhwar, P. S. and Chen, Z. X. (2002) Trust as a Mediator of the Relationship Between Organizational Justice and Work Outcomes: Test of a Social Exchange Model. Journal of Organizational Behavior, 23:3, pp. 267-285.
6. Ashforth, B. (1997) Petty Tyranny in Organizations: A Preliminary Examination of Antecedents and Consequences. Canadian Journal of Administrative Sciences, 14:2, pp. 126-140.
7. Batt, R. (2002) Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth. Academy of Management Journal, 45:3, pp. 587-597.
8. Blau, P. M. (1964) Exchange and Power in Social Life, Wiley, New York
9. Boselie, P., Paauwe, J. and Richardson, R. (2003) Human Resource Management, Institutionalization and Organizational Performance: A Comparison of Hospitals, Hotels and Local Government. International Journal of Human Resource Management, 14:8, pp. 1407-1429.
10. Boselie, P., Dietz, G. and Boon, C. (2005) Commonalities and Contradictions in HRM and Performance Research. International Journal of Human Resource Management, 15:3, pp. 67-94.
11. Bowen, D. E. and Ostroff, C. (2004) Understanding HRM-firm Performance Linkages: The Role of the 'Strength' of the HRM System. Academy of Management Review, 29:2, pp. 203-221.
12. Burton, R. M., Lauridsen, J. and Obel, B. (2004) The Impact of Organizational Climate and Strategic Fit on Firm Performance. Human Resource Management, 43:1, pp. 67-82.
13. Currie, G., Boyett, I. and Suhomlinova, O. (2005) Transformational Leadership Within Secondary Schools in England. A Panacea for Organizational Ills?. Public Administration, 83:2, pp. 265-296.
14. Delery, J., Gupta, N., Jenkins, G. D. and Walker, B. C. (1998) Interdimensional Correlations in Individual and Dyadic Performance Ratings. Journal of Organizational Behavior, 19:6, pp. 577-588.
15. Deluga, R. J. (1994) Supervisor Trust Building, Leader-Member Exchange, and Organizational Citizenship Behavior. Journal of Occupational and Organizational Psychology, 67:4, pp. 315-326.
16. Denison, D. R. (1996) What is the Difference Between Organizational Culture and Organizational Climate? A Native's Point of View on a Decade of Paradigm Wars. Academy of Management Review, 21:3, pp. 619-654.
17. Denison, D. R. (2001) Organizational Culture: Can it be a Key Lever for Driving Organizational Change?. The International Handbook of Organizational Culture and Climate, pp. 347-372. Wiley, Chichester
18. Eisenberger, R., Huntington, R., Hutchison, S. and Sowa, D. (1986) Perceived Organizational Support. Journal of Applied Psychology, 71:3, pp. 500-507.
19. Eisenberger, R., Fasolo, P. and Davis-Lamastro, V. (1990) Perceived Organizational Support and Employee Diligence, Commitment and Innovation. Journal of Applied Psychology, 75:1, pp. 51-59.
20. Farnham, D. and Giles, L. (1996) People Management and Employment Relations. Managing the New Public Services, Macmillan, London
21. Farnham, D. and Horton, S. (1996) Managing Public and Private Organizations. Managing the New Public Services, Macmillan, London
22. Fasolo, P. (1995) Procedural Justice and Perceived Organizational Support: Hypothesized Effects on Job Performance. Organizational Politics, Justice and Support, Quorum, Westport, CT
23. Ferlie, E., Hartley, J. and Martin, S. (2003) Changing Public Service Organizations: Current Perspectives and Future Prospects. British Journal of Management, 14, pp. S1-S14.
24. Godard, J. (2001) High Performance and the Transformation of Work? The Implications of Alternative Work Practices for the Experience and Outcomes of Work. Industrial and Labor Relations Review, 54:4, pp. 776-805.
25. Godard, J. (2004) A Critical Assessment of the High-performing Paradigm. British Journal of Industrial Relations, 42:2, pp. 349-378.
26. Gordon, G. G. and DiTomaso, N. (1992) Predicting Corporate Performance from Organizational Culture. Journal of Management Studies, 29:6, pp. 783-798.
27. Gouldner, A. W. (1960) The Norm of Reciprocity: A Preliminary Statement. American Sociological Review, 25:2, pp. 161-178.
28. Gould-Williams, J. S. (2003) The Importance of HR Practices and Workplace Trust in Achieving Superior Performance: A Study of Public-sector Organizations. International Journal of Human Resource Management, 14:2, pp. 1-27.
29. Gould-Williams, J. S. (2004) The Effects of 'High Commitment' HRM Practices on Employee Attitude: The Views of Public Sector Workers'. Public Administration, 82:1, pp. 63-81.
30. Gould-Williams, J. S. and Davies, F. (2005) Using Social Exchange Theory to Predict the Effects of HRM Practice on Employee Outcomes: An Analysis of Public Sector Workers. Public Management Review, 7:1, pp. 1-24.
31. Green, F. (2004) Why Has Work Effort Become More Intense?. Industrial Relations, 43:4, pp. 709-741.
32. Greenberg, J. (1993) The Social Side of Fairness: Interpersonal and Informational Classes of Organizational Justice. Justice in the Workplace, Lawrence Erlbaum, Hillsdale, NJ
33. Guest, D. E. (1999) Human Resource Management - The Workers' Verdict. Human Resource Management Journal, 9:3, pp. 5-25.
34. Guest, D. E. (2001) Human Resource Management: When Research Confronts Theory. International Journal of Human Resource Management, 12:7, pp. 1092-1106.
35. Guest, D. E., Michie, J., Conway, N. and Sheehan, M. (2003) Human Resource Management and Corporate Performance in the UK. British Journal of Industrial Relations, 41:2, pp. 291-314.
36. Guzzo, R. A. and Noonan, K. A. (1994) Human Resource Practices as Communications and the Psychological Contract. Human Resource Management, 33:3, pp. 447-462.
37. Haas, D. F. and Deseran, F. A. (1981) Trust and Symbolic Exchange. Social Psychology Quarterly, 44:1, pp. 3-13.
38. Harris, L. (2001) Rewarding Employee Performance: Line Managers' Values, Beliefs and Perspectives. International Journal of Human Resource Management, 12:7, pp. 1182-1192.
39. Hebson, G., Grimshaw, D. and Marchington, M. (2003) PPPs and the Changing Public Sector Ethos: Case-study Evidence from the Health and Local Authority Sectors. Work, Employment & Society, 17:3, pp. 481-501.
40. Huselid, M. A. (1995) The Impact of Human Resource Management Practices on Turnover, Productivity and Corporate Financial Performance. Academy of Management Journal, 38:3, pp. 635-672.
41. Kessler, I. (1994) Performance Pay. Personnel Management, Blackwell, Oxford
42. Lance, C. E., LaPointe, J. A. and Stewart, A. M. (1994) A Test of the Context Dependency of Three Causal Models of Halo Rating Error. Journal of Applied Psychology, 79:3, pp. 332-340.
43. Legge, K. (2005) Human Resource Management Rhetorics and Realities, Palgrave, London
44. Lewis, P. (1998) Managing Performance-Related Pay Based on Evidence from the Financial Services Sector. Human Resource Management Journal, 8:2, pp. 66-77.
45. Liden, R. C., Sparrowe, R. T. and Wayne, S. J. (1997) Leader-Member Exchange Theory: The Past and Potential for the Future. Research in Personnel and Human Resources Management, JAI Press, Greenwich, CT
46. Marchington, M. and Grugulis, I. (2000) 'Best Practice' Human Resource Management: Perfect Opportunity or Dangerous Illusion?. International Journal of Human Resource, Management, 11:6, pp. 1104-1124.
47. Mayer, R. C., Davis, J. H. and Schoorman, F. D. (1995) An Integrative Model of Organizational Trust. Academy of Management Review, 20:3, pp. 709-734.
48. McMurray, A. J. (2003) The Relationship Between Organizational Climate and Organizational Culture. Journal of American Academy of Business, 3:12, pp. 1-8.
49. Moorman, R. H., Blakely, G. L. and Niehoff, B. P. (1998) Does Perceived Organizational Support Mediate the Relationship Between Procedural Justice and Organizational Citizenship Behavior?. Academy of Management Journal, 41:3, pp. 351-357.
50. Moran, E. T. and Volkwein, J. F. (1992) The Cultural Approach to the Formation of Organizational Climate. Human Relations, 45:1, pp. 19-46.
51. Office of the Deputy Prime Minister (2004) The 2003 Local Government Workplace Survey, HMSO, London
52. Organ, D. W. (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, MA
53. Organ, D. W. (1990) The Subtle Significance of Job Satisfaction. Clinical Laboratory Management Review, 4:1, pp. 94-98.
54. Paauwe, J. (2004) HRM and Performance. Achieving Long Term Viability, Oxford University Press, Oxford
55. Parker, M. and Slaughter, J. (1988) Choosing Sides: Unions and the Team Concept, Labor Notes, Boston
56. Patterson, M., Warr, P. and West, M. (2004) Organizational Climate and Company Productivity: The Role of Employee Affect and Employee Level. Journal of Occupational and Organizational Psychology, 77:2, pp. 193-216.
57. Payne, R. L. and Mansfield, R. (1973) Relationships of Perceptions of Organizational Climate to Organizational Structure, Context, and Hierarchical Position. Administrative Science Quarterly, 18, pp. 515-526.
58. Peters, T. J. and Waterman Jr, R. H. (1982) In Search of Excellence, Lessons from America's Best Run Companies, Harper and Row, New York
59. Podsakoff, P. M. and MacKenzie, S. B. (1986) Self-reports in Organisational Research: Problems and Prospects. Journal of Management, 12, pp. 531-544.
60. Podsakoff, P. M. and MacKenzie, S. B. (1997) The Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestions for Future Research. Human Performance, 10:2, pp. 133-151.
61. Poole, M. S. (1985) Communication and Organizational Climates: Review, Critique and a New Perspective. Organizational Communication: Traditional Themes and New Directions, Sage, Beverly Hills, CA
62. Procter, S., McArdle, L., Rowlinson, M., Forrester, P. and Hassard, J. (1993) Performance-Related Pay in Operation: A Case Study from the Electronics Industry. Human Resource Management Journal, 3:4, pp. 60-74.
63. Ramsay, H., Scholarios, D. and Harley, B. (2000) Employee and High-Performance Work Systems: Testing Inside the Black Box. British Journal of Industrial Relations, 38:4, pp. 501-531.
64. Randle, K. (1997) Rewarding Failure: Operating a Performance-Related Pay System in Pharmaceutical Research. Personnel Review, 26:3, pp. 187-200.
65. Redman, T. and Snape, E. (2005) Unpacking Commitment: Multiple Loyalties and Employee Behaviour. Journal of Management Studies, 42:2, pp. 301-328.
66. Settoon, R. P., Bennett, N. and Liden, R. C. (1996) Social Exchange in Organizations: Perceived Organizational Support, Leader-Member Exchange and Employees Reciprocity. Journal of Applied Psychology, 81:3, pp. 219-227.
67. Shore, L. M. and Wayne, S. J. (1993) Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support. Journal of Applied Psychology, 78:5, pp. 774-780.
68. Snape, E. and Redman, T. (2004) Exchange or Covenant? The Nature of the Member-union Relationship. Industrial Relations, 43:4, pp. 855-873.
69. Tagiuri, R. and Litwin, G. H. (1968) Organizational Culture: A Key to Financial Performance. Organizational Climate and Culture, Jossey-Bass, San Francisco, CA
70. Tepper, B. J. (2000) Consequences of Abusive Supervision. Academy of Management Journal, 43:2, pp. 178-190.
71. Truss, C. (2001) Complexities and Controversies in Linking HRM with Organizational Outcomes. Journal of Management Studies, 38:8, pp. 1121-1149.
72. Turnispeed, D. (1988) An Integrated, Interactive Model of Organizational Climate, Culture and Effectiveness. Leadership and Organization, 9:5, pp. 17-21.
73. Uhl-Bien, M. and Maslyn, J. M. (2003) Reciprocity in Manager-Subordinate Relationships: Components, Configurations, and Outcomes. Journal of Management, 29:4, pp. 511-532.
74. Wayne, S. J., Shore, L. M. and Liden, R. C. (1997) Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective. Academy of Management Journal, 40:1, pp. 82-111.
75. Weber, Y. (1996) Corporate Culture Fit and Performance in Mergers and Acquisitions. Human Relations, 49:9, pp. 1181-1202.
76. Whitener, E. M. (1997) The Impact of Human Resource Activities on Employee Trust. Human Resource Management Review, 7:4, pp. 389-404.
77. Whitener, E. M. (2001) Do "High Commitment" Human Resource Practices Affect Employee Commitment? A Cross-level Analysis Using Hierarchical Linear Modeling. Journal of Management, 27:5, pp. 515-535.
78. Willmott, H. (1993) Strength is Ignorance; Slavery is Freedom: Managing Culture in Modern Organizations. Journal of Management Studies, 30:4, pp. 515-552.
79. Wood, S. and de Menezes, L. (1998) High Commitment Management in the UK: Evidence From the Workplace Industrial Relations Survey and Employers' Manpower and Skills Practices Survey. Human Relations, 51:4, pp. 485-515.