메뉴 건너뛰기




Volumn 19, Issue 4, 2007, Pages 5-30

Spanish air-cured ham with Protected Designation of Origin (PDO): A study of intrinsic and extrinsic attributes influence on consumer satisfaction and loyalty

Author keywords

Extrinsic attributes; Intrinsic attributes; Loyalty; Perceived quality; Protected Designations of Origin (PDO); Satisfaction

Indexed keywords


EID: 34548653637     PISSN: 08974438     EISSN: 15286983     Source Type: Journal    
DOI: 10.1300/J047v19n04_02     Document Type: Article
Times cited : (21)

References (122)
  • 3
    • 10344237612 scopus 로고    scopus 로고
    • Compatibility Effects in Evaluations of Satisfaction and Loyalty
    • Auh, S. & Johnson, M.D. (2005): "Compatibility Effects in Evaluations of Satisfaction and Loyalty," Journal of Economic Psychology, Vol. 26, pp. 35-57.
    • (2005) Journal of Economic Psychology , vol.26 , pp. 35-57
    • Auh, S.1    Johnson, M.D.2
  • 5
    • 84986106087 scopus 로고    scopus 로고
    • Consumer Perception of Fresh Meat Quality: A Framework for Analysis
    • Becker, T. (2000): "Consumer Perception of Fresh Meat Quality: A Framework for Analysis," British Food Journal, Vol. 102, No. 3, pp. 158-176.
    • (2000) British Food Journal , vol.102 , Issue.3 , pp. 158-176
    • Becker, T.1
  • 6
    • 0008288910 scopus 로고
    • Involvement in a Routine Food Shopping Context
    • Beharrell, B. & Dennison, T.J. (1995): "Involvement in a Routine Food Shopping Context," British Food Journal, Vol. 97, No. 4, pp. 24-29.
    • (1995) British Food Journal , vol.97 , Issue.4 , pp. 24-29
    • Beharrell, B.1    Dennison, T.J.2
  • 7
    • 0034178772 scopus 로고    scopus 로고
    • The Importance of Intrinsic and Extrinsic Cues to Expected and Experienced Quality: An Empirical Application for Beef
    • Bello, L. & Calvo, D. (2000): "The Importance of Intrinsic and Extrinsic Cues to Expected and Experienced Quality: An Empirical Application for Beef," Food Quality and Preference, Vol. 11, pp. 229-238.
    • (2000) Food Quality and Preference , vol.11 , pp. 229-238
    • Bello, L.1    Calvo, D.2
  • 8
    • 84993099391 scopus 로고    scopus 로고
    • Customer Satisfaction Should Not Be the Only Goal
    • Bennett, R. & Rundle-Thiele, S. (2004): "Customer Satisfaction Should Not Be the Only Goal," Journal of Services Marketing, Vol. 18, No. 6/7, pp. 514-523.
    • (2004) Journal of Services Marketing , vol.18 , Issue.6-7 , pp. 514-523
    • Bennett, R.1    Rundle-Thiele, S.2
  • 9
    • 32044463662 scopus 로고    scopus 로고
    • El valor y la fidelización de clientes: Una propuesta de modelo dinámico de comportamiento
    • Bigné, E., Moliner, M. A., & Callarisa, L. (2000): "El valor y la fidelización de clientes: Una propuesta de modelo dinámico de comportamiento," Revista Europea de Dirección y Economía de la Empresa. Vol. 9, No. 3, pp. 65-78.
    • (2000) Revista Europea de Dirección y Economía de la Empresa , vol.9 , Issue.3 , pp. 65-78
    • Bigné, E.1    Moliner, M.A.2    Callarisa, L.3
  • 10
    • 84986156547 scopus 로고    scopus 로고
    • Perceived Quality and Satisfaction in Multiservice Organisations: The Case of Spanish Public Services
    • Bigné, E., Moliner, M.A., & Sánchez, J. (2003): "Perceived Quality and Satisfaction in Multiservice Organisations: The Case of Spanish Public Services," Journal of Services Marketing, Vol. 17, No. 4, pp. 420-442.
    • (2003) Journal of Services Marketing , vol.17 , Issue.4 , pp. 420-442
    • Bigné, E.1    Moliner, M.A.2    Sánchez, J.3
  • 12
    • 0001202037 scopus 로고
    • The Complex Relationship Between Consumer Satisfaction and Brand Loyalty
    • Bloemer, J.M.M. & Kasper, H.D.P. (1995): "The Complex Relationship Between Consumer Satisfaction and Brand Loyalty," Journal of Economic Psychology, Vol. 16, pp. 311-329.
    • (1995) Journal of Economic Psychology , vol.16 , pp. 311-329
    • Bloemer, J.M.M.1    Kasper, H.D.P.2
  • 13
    • 0000429475 scopus 로고
    • A Multistage Model of Customers' Assessments of Service Quality and Value
    • Bolton, R.N. & Drew, J.H. (1991): "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Vol. 17, pp. 375-384.
    • (1991) Journal of Consumer Research , vol.17 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 14
    • 84986031646 scopus 로고    scopus 로고
    • The Effectiveness of Meta-Brands in the Typical Product Industry: Mozzarella Cheese
    • Bonetti, E. (2004): "The Effectiveness of Meta-Brands in the Typical Product Industry: Mozzarella Cheese," British Food Journal, Vol. 106, No. 10/11, pp. 746-766.
    • (2004) British Food Journal , vol.106 , Issue.10-11 , pp. 746-766
    • Bonetti, E.1
  • 15
    • 23044520129 scopus 로고    scopus 로고
    • Price and Brand Name as Indicators of Quality Dimensions for Consumer Durables
    • Brucks, M., Zeithaml, V., & Naylor, G. (2000): "Price and Brand Name as Indicators of Quality Dimensions for Consumer Durables," Journal, of the Academy of Marketing Science, Vol. 28, pp. 359-374.
    • (2000) Journal, of the Academy of Marketing Science , vol.28 , pp. 359-374
    • Brucks, M.1    Zeithaml, V.2    Naylor, G.3
  • 16
    • 20144377230 scopus 로고    scopus 로고
    • Bruns0, K., Bredahl, L., Grunert, K.G., & Schulderer, J. (2005): Consumer Perception of the Quality of Beef Resulting from Various Fattening Regimes, Livestock Production Science, 94, pp. 83-93.
    • Bruns0, K., Bredahl, L., Grunert, K.G., & Schulderer, J. (2005): "Consumer Perception of the Quality of Beef Resulting from Various Fattening Regimes," Livestock Production Science, Vol. 94, pp. 83-93.
  • 20
    • 3242745181 scopus 로고    scopus 로고
    • Analyzing Quality and Quality Assurance (Including Labeling) for GMOs
    • Caswell, J. (2000): "Analyzing Quality and Quality Assurance (Including Labeling) for GMOs," AgBioForum, Vol. 3, No. 4, pp. 225-230.
    • (2000) AgBioForum , vol.3 , Issue.4 , pp. 225-230
    • Caswell, J.1
  • 21
    • 0002800322 scopus 로고    scopus 로고
    • Impact of Country of Origin Dimensions on Product Quality and Design Quality Perceptions
    • Chao, P. (1998): "Impact of Country of Origin Dimensions on Product Quality and Design Quality Perceptions," Journal of Business Research, Vol. 42, pp. 1-6.
    • (1998) Journal of Business Research , vol.42 , pp. 1-6
    • Chao, P.1
  • 22
    • 0035590133 scopus 로고    scopus 로고
    • The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
    • Chaudhury, A. & Holbrook, M. (2001): "The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty," Journal of Marketing, Vol. 65, pp. 81-93.
    • (2001) Journal of Marketing , vol.65 , pp. 81-93
    • Chaudhury, A.1    Holbrook, M.2
  • 23
    • 47049109048 scopus 로고    scopus 로고
    • The Effects of the Country of Origin on the Evaluations of Products: A State of the Art Review and Research Propositions
    • Chéron, E. & Propeck, J. (1997): "The Effects of the Country of Origin on the Evaluations of Products: A State of the Art Review and Research Propositions," IAE de Paris (Université Paris 1, Pathéon-Sorbonne)-GREGOR, pp. 1-22.
    • (1997) IAE de Paris (Université Paris 1, Pathéon-Sorbonne)-GREGOR , pp. 1-22
    • Chéron, E.1    Propeck, J.2
  • 24
    • 0033191867 scopus 로고    scopus 로고
    • Country of Origin Perception and Industrial Purchase Decision-Making in New Zealand
    • Chetty, S., Dzever, S., & Quester, P. (1999): "Country of Origin Perception and Industrial Purchase Decision-Making in New Zealand," European Journal of Purchasing & Supply Management, Vol. 5, pp. 185-196.
    • (1999) European Journal of Purchasing & Supply Management , vol.5 , pp. 185-196
    • Chetty, S.1    Dzever, S.2    Quester, P.3
  • 26
    • 0002381637 scopus 로고
    • Measuring Service Quality: A Reexamination and Extension
    • Cronin, J.J. & Taylor, S.A. (1992): "Measuring Service Quality: A Reexamination and Extension," Journal of Marketing, Vol. 56, No. 3, pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 27
    • 0000448154 scopus 로고
    • Customer Loyalty to Store and Brand
    • Cunningham, R. (1961): "Customer Loyalty to Store and Brand," Harvard Business Review, Vol. 39, pp. 127-137.
    • (1961) Harvard Business Review , vol.39 , pp. 127-137
    • Cunningham, R.1
  • 28
    • 0002738760 scopus 로고
    • A Two-Dimensional Concept of Brand Loyalty
    • Day, G.S. (1969): "A Two-Dimensional Concept of Brand Loyalty," Journal of Advertising Research, Vol. 9, pp. 29-36.
    • (1969) Journal of Advertising Research , vol.9 , pp. 29-36
    • Day, G.S.1
  • 29
    • 0000543936 scopus 로고
    • Modeling Choices Among Alternative Responses to Dissatisfaction
    • W.D. Perreault Ed, Atlanta, GA: Association for Consumer Research, pp
    • Day, R.L. (1984): "Modeling Choices Among Alternative Responses to Dissatisfaction," In W.D. Perreault (Ed.), Advances in Consumer Research, Vol. 11. Atlanta, GA: Association for Consumer Research, pp. 496-499.
    • (1984) Advances in Consumer Research , vol.11 , pp. 496-499
    • Day, R.L.1
  • 30
    • 0032341750 scopus 로고    scopus 로고
    • On the Relationships Between Perceived Service Quality, Service Loyalty and Switching Costs
    • de Ruyter, K., Wetzels, M., & Bloemer, J. (1998): "On the Relationships Between Perceived Service Quality, Service Loyalty and Switching Costs," International Journal of Service Industry Management, Vol. 9, No. 5, pp. 436-453.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.5 , pp. 436-453
    • de Ruyter, K.1    Wetzels, M.2    Bloemer, J.3
  • 32
    • 77951516228 scopus 로고
    • Customer Loyalty: Toward an. Integrated Conceptual Framework
    • Dick, A. & Basu, K. (1994): "Customer Loyalty: Toward an. Integrated Conceptual Framework," Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.1    Basu, K.2
  • 33
    • 0021578670 scopus 로고
    • Store Loyalty for Grocery Products: An Empirical Study
    • Dunn, R. & Wrigley, N. (1984): "Store Loyalty for Grocery Products: An Empirical Study," Area, Vol. 16, No. 4, pp. 307-314.
    • (1984) Area , vol.16 , Issue.4 , pp. 307-314
    • Dunn, R.1    Wrigley, N.2
  • 34
    • 0033095606 scopus 로고    scopus 로고
    • Country of Origin Effects on Purchasing Agent's Product Perceptions: An. Australian Perspective
    • Dzever, S. & Quester, P. (1999): "Country of Origin Effects on Purchasing Agent's Product Perceptions: An. Australian Perspective," Industrial Marketing Management, Vol. 28, pp. 165-175.
    • (1999) Industrial Marketing Management , vol.28 , pp. 165-175
    • Dzever, S.1    Quester, P.2
  • 35
    • 34548641382 scopus 로고    scopus 로고
    • EEC Council (1992): Council Regulation N.2081/92 of 14 July 1992, Official Journal of the European Community, Luxembourg.
    • EEC Council (1992): "Council Regulation N.2081/92 of 14 July 1992," Official Journal of the European Community, Luxembourg.
  • 37
    • 0002450279 scopus 로고
    • Consumer Perceptions of Product Quality and the Country of Origin Effects
    • Elliott, G. & Cameron, R. (1994): "Consumer Perceptions of Product Quality and the Country of Origin Effects," Journal of International Marketing, Vol. 2, No. 2, pp. 49-62.
    • (1994) Journal of International Marketing , vol.2 , Issue.2 , pp. 49-62
    • Elliott, G.1    Cameron, R.2
  • 38
    • 0000742377 scopus 로고    scopus 로고
    • The Role of Affect in Marketing
    • Erevelles, S. (1998): "The Role of Affect in Marketing," Journal of Business Research, Vol. 42, No. 3, pp. 199-215.
    • (1998) Journal of Business Research , vol.42 , Issue.3 , pp. 199-215
    • Erevelles, S.1
  • 39
    • 0000143823 scopus 로고
    • Image Variables in Multi-Attribute Product Evaluations: Country of Origin Effects
    • Erickson, G.M., Johansson, J.K., & Chao, P. (1984): "Image Variables in Multi-Attribute Product Evaluations: Country of Origin Effects," Journal of Consumer Research, Vol. 11, pp. 694-699.
    • (1984) Journal of Consumer Research , vol.11 , pp. 694-699
    • Erickson, G.M.1    Johansson, J.K.2    Chao, P.3
  • 40
    • 33747103431 scopus 로고    scopus 로고
    • Intrinsic and Extrinsic Quality Attributes, Loyalty and Buying Intention: An Analysis for a PDO Product
    • Fandos, C. & Flavián, C. (2006): "Intrinsic and Extrinsic Quality Attributes, Loyalty and Buying Intention: An Analysis for a PDO Product," British Food Journal, Vol. 108, No. 8, pp. 646-662.
    • (2006) British Food Journal , vol.108 , Issue.8 , pp. 646-662
    • Fandos, C.1    Flavián, C.2
  • 41
    • 24944474418 scopus 로고    scopus 로고
    • Diseño de una escala para medir la orientación al entorno de la nueva formación profesional
    • Flavián, C. & Lozano, J. (2003): "Diseño de una escala para medir la orientación al entorno de la nueva formación profesional," Cuadernos de Economía y Dirección de Empresa, Vol. 15. pp. 333-363.
    • (2003) Cuadernos de Economía y Dirección de Empresa , vol.15 , pp. 333-363
    • Flavián, C.1    Lozano, J.2
  • 42
    • 0002469577 scopus 로고
    • A National Customer Satisfaction Barometer: The Swedish Experience
    • Forncll, C. (1992): "A National Customer Satisfaction Barometer: The Swedish Experience," Journal of Marketing, Vol. 56, pp. 6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Forncll, C.1
  • 43
    • 0347037835 scopus 로고    scopus 로고
    • Are Quality Labels a Real Marketing Advantage? A Conjoint Application on Greek PDO Protected Olive Oil
    • Fotopoulos, C. & Krystallis, A. (2001): "Are Quality Labels a Real Marketing Advantage? A Conjoint Application on Greek PDO Protected Olive Oil," Journal of International Food & Agribusiness Marketing, Vol. 12, No. 1, pp. 1-22.
    • (2001) Journal of International Food & Agribusiness Marketing , vol.12 , Issue.1 , pp. 1-22
    • Fotopoulos, C.1    Krystallis, A.2
  • 44
    • 0031521523 scopus 로고    scopus 로고
    • Reviving Brand Loyalty: A Reconceptualization Within, the Framework of Consumer-Brand Relationships
    • Fournier, S. & Yao, J.L. (1997): "Reviving Brand Loyalty: A Reconceptualization Within, the Framework of Consumer-Brand Relationships," International Journal of Research in Marketing, Vol. 14, pp. 451-472.
    • (1997) International Journal of Research in Marketing , vol.14 , pp. 451-472
    • Fournier, S.1    Yao, J.L.2
  • 45
    • 0002214552 scopus 로고
    • Con-elates of Buying Behaviour for Grocery Products
    • Frank, R. (1967): "Con-elates of Buying Behaviour for Grocery Products," Journal of Marketing, Vol. 31, pp. 48-53.
    • (1967) Journal of Marketing , vol.31 , pp. 48-53
    • Frank, R.1
  • 46
    • 0033423162 scopus 로고    scopus 로고
    • The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
    • Garbarino, E. & Johnson, M. (1999): "The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships," Journal of Marketing, Vol. 63, No. 2, pp. 70-87.
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.2
  • 47
    • 0002396653 scopus 로고
    • Competing on the Eight Dimensions of Quality
    • Garvin, D.A. (1987): "Competing on the Eight Dimensions of Quality," Harvard Business Review, Vol. 65, No. 6, pp. 101-109.
    • (1987) Harvard Business Review , vol.65 , Issue.6 , pp. 101-109
    • Garvin, D.A.1
  • 49
    • 84986132534 scopus 로고    scopus 로고
    • Consumer Perceptions of Fresh Meat Quality: Cross-National Comparison
    • Glitsch, K. (2000): "Consumer Perceptions of Fresh Meat Quality: Cross-National Comparison," British Food Journal, Vol. 102, No. 3, pp. 177-194.
    • (2000) British Food Journal , vol.102 , Issue.3 , pp. 177-194
    • Glitsch, K.1
  • 50
    • 0036341149 scopus 로고    scopus 로고
    • Cross-Country Attraction as a Motivation for Product Consumption
    • Goldberg, M.E. & Baumgarther, H. (2002): "Cross-Country Attraction as a Motivation for Product Consumption," Journal of Business Research, Vol. 55, pp. 901-906.
    • (2002) Journal of Business Research , vol.55 , pp. 901-906
    • Goldberg, M.E.1    Baumgarther, H.2
  • 51
    • 4344665558 scopus 로고    scopus 로고
    • Customer Satisfaction and Retail Sale Performance: An Empirical Investigation
    • Gómez, M.I., Mclaughlin, E.W., & Wittink, D.R. (2004): "Customer Satisfaction and Retail Sale Performance: An Empirical Investigation," Journal, of Retailing, Vol. 80, pp. 265-278.
    • (2004) Journal, of Retailing , vol.80 , pp. 265-278
    • Gómez, M.I.1    Mclaughlin, E.W.2    Wittink, D.R.3
  • 52
    • 0038843674 scopus 로고    scopus 로고
    • Motivational Influences on 'Buy Domestic' Purchasing Marketing Management Implications from a Study of Two Nations
    • Granzin, K.L. & Painter, J.J. (2001): "Motivational Influences on 'Buy Domestic' Purchasing Marketing Management Implications from a Study of Two Nations," Journal of International Marketing, Vol. 9, No. 2, pp. 73-96.
    • (2001) Journal of International Marketing , vol.9 , Issue.2 , pp. 73-96
    • Granzin, K.L.1    Painter, J.J.2
  • 54
    • 0030943227 scopus 로고    scopus 로고
    • What's in a Steak? A Cross-Cultural Study on the Quality Perception of Beef
    • Grunert, K.G. (1997): "What's in a Steak? A Cross-Cultural Study on the Quality Perception of Beef," Food Quality Preference, Vol. 8, No. 3, pp. 157-174.
    • (1997) Food Quality Preference , vol.8 , Issue.3 , pp. 157-174
    • Grunert, K.G.1
  • 55
    • 0142231983 scopus 로고    scopus 로고
    • Consumer Perceptions of Meat Quality and Implications for Product Development in the Meat Sector-A Review
    • Grunert, K.G., Bredahl, L., & Brunsø, K. (2004): "Consumer Perceptions of Meat Quality and Implications for Product Development in the Meat Sector-A Review," Meat Science, Vol. 66, pp. 259-272.
    • (2004) Meat Science , vol.66 , pp. 259-272
    • Grunert, K.G.1    Bredahl, L.2    Brunsø, K.3
  • 59
    • 0043263531 scopus 로고    scopus 로고
    • The Impact of Congruity Between Name and Country of Production on Consumer's Product Quality Judgments
    • Häubl, G. & Elrod, T. (1999): "The Impact of Congruity Between Name and Country of Production on Consumer's Product Quality Judgments," International Journal of Research in Marketing, Vol. 16, pp. 199-215.
    • (1999) International Journal of Research in Marketing , vol.16 , pp. 199-215
    • Häubl, G.1    Elrod, T.2
  • 60
    • 0033826033 scopus 로고    scopus 로고
    • Location Costs, Product Quality and Implicit Franchise Contracts
    • Haucap, J., Wey, C., & Barmbold, J. (2000): "Location Costs, Product Quality and Implicit Franchise Contracts," Journal of International Economics, Vol. 52, pp. 69-87.
    • (2000) Journal of International Economics , vol.52 , pp. 69-87
    • Haucap, J.1    Wey, C.2    Barmbold, J.3
  • 61
    • 0000820497 scopus 로고
    • Adaptation-Level as a Basis for a Quantitative Theory of Frames of Reference
    • Helson, H. (1948): "Adaptation-Level as a Basis for a Quantitative Theory of Frames of Reference," Psychological Review, Vol. 55, pp. 297-313.
    • (1948) Psychological Review , vol.55 , pp. 297-313
    • Helson, H.1
  • 62
    • 38249036412 scopus 로고
    • Consumer Retail Satisfaction in Rural Areas: A Reanalysis of Survey Data
    • Hildebrant, L. (1987): "Consumer Retail Satisfaction in Rural Areas: A Reanalysis of Survey Data," Journal of Economic Psychology, Vol. 8, pp. 19-42.
    • (1987) Journal of Economic Psychology , vol.8 , pp. 19-42
    • Hildebrant, L.1
  • 63
    • 84986047290 scopus 로고    scopus 로고
    • Country of Origin-A Consumer Perception Perspective of Fresh Meat
    • Hoffmann, R. (2000): "Country of Origin-A Consumer Perception Perspective of Fresh Meat," British Food Journal, Vol. 102, No. 3, pp. 211-229.
    • (2000) British Food Journal , vol.102 , Issue.3 , pp. 211-229
    • Hoffmann, R.1
  • 65
    • 0001827535 scopus 로고    scopus 로고
    • Country-of-Origin Effects on Sellers' Price Premiums in Competitive Philippine Markets
    • Hulland, J., Todiño, H., & Lecraw, D. (1996): "Country-of-Origin Effects on Sellers' Price Premiums in Competitive Philippine Markets," Journal of International Marketing, Vol. 4, No. 1, pp. 57-79.
    • (1996) Journal of International Marketing , vol.4 , Issue.1 , pp. 57-79
    • Hulland, J.1    Todiño, H.2    Lecraw, D.3
  • 67
    • 0002358374 scopus 로고
    • Brand Loyalty vs. Repeat Purchasing Behavior
    • Jacoby, J. & Kyner, D. (1973): "Brand Loyalty vs. Repeat Purchasing Behavior," Journal of Marketing Research, Vol. 10, No. 1, pp. 1-9.
    • (1973) Journal of Marketing Research , vol.10 , Issue.1 , pp. 1-9
    • Jacoby, J.1    Kyner, D.2
  • 70
    • 0037837397 scopus 로고    scopus 로고
    • The Shielding Effects of Brand Image Against Lower Quality Countries-of-Origin in Global Manufacturing
    • Jo, M-S., Nakamoto, K., & Nelson, J.E. (2003): "The Shielding Effects of Brand Image Against Lower Quality Countries-of-Origin in Global Manufacturing," Journal of Business Research, Vol. 56, pp. 637-646.
    • (2003) Journal of Business Research , vol.56 , pp. 637-646
    • Jo, M.-S.1    Nakamoto, K.2    Nelson, J.E.3
  • 71
    • 0000678266 scopus 로고
    • A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories
    • Johnson, M.D. & Fornell, C. (1991): "A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories," Journal of Economic Psychology, Vol. 12, No 2, pp. 267-286.
    • (1991) Journal of Economic Psychology , vol.12 , Issue.2 , pp. 267-286
    • Johnson, M.D.1    Fornell, C.2
  • 73
    • 0033863574 scopus 로고    scopus 로고
    • Antecedents and Effects of Consumer Involvement in Fish as a Product Group
    • Juhl, H.J. & Poulsen, C.S. (2000): "Antecedents and Effects of Consumer Involvement in Fish as a Product Group," Appetite, Vol. 34, pp. 261-267.
    • (2000) Appetite , vol.34 , pp. 261-267
    • Juhl, H.J.1    Poulsen, C.S.2
  • 74
    • 21144478550 scopus 로고
    • Conceptualizing, Measuring, and Managing Consumer-Based Brand Equity
    • Keller, K. (1993): "Conceptualizing, Measuring, and Managing Consumer-Based Brand Equity," Journal of Marketing, Vol. 57, pp. 1-22.
    • (1993) Journal of Marketing , vol.57 , pp. 1-22
    • Keller, K.1
  • 75
    • 18844378599 scopus 로고    scopus 로고
    • The Influence of Country Image Structure on Consumer Evaluations of Foreign Products
    • Laroche, M., Papadopoulos, N., Heslop, L., & Mourali, M. (2005): "The Influence of Country Image Structure on Consumer Evaluations of Foreign Products," International Marketing Review, Vol. 22, No. 1, pp. 96-115.
    • (2005) International Marketing Review , vol.22 , Issue.1 , pp. 96-115
    • Laroche, M.1    Papadopoulos, N.2    Heslop, L.3    Mourali, M.4
  • 76
    • 1642521606 scopus 로고    scopus 로고
    • Rethinking New Wines: Implications of Local and Environmentally Friendly Labels
    • Loureiro, M.L. (2003): "Rethinking New Wines: Implications of Local and Environmentally Friendly Labels," Food Policy, Vol. 28, pp. 547-560.
    • (2003) Food Policy , vol.28 , pp. 547-560
    • Loureiro, M.L.1
  • 77
    • 34548654325 scopus 로고    scopus 로고
    • Las denominaciones de origen y las etiquetas ecológicas impulsoras de estrategias de comercializació n, basadas en la calidad, en las almazaras cooperativas de Castilla-La Mancha
    • Marbán, R. (2004): "Las denominaciones de origen y las etiquetas ecológicas impulsoras de estrategias de comercializació n, basadas en la calidad, en las almazaras cooperativas de Castilla-La Mancha," Revista de Estudios Cooperativos (REVESCO), No. 82, pp. 71-88.
    • (2004) Revista de Estudios Cooperativos (REVESCO) , Issue.82 , pp. 71-88
    • Marbán, R.1
  • 78
    • 34548612443 scopus 로고    scopus 로고
    • Criteria of Food. Quality in Different Context
    • Meiselman, H.L. (2001): "Criteria of Food. Quality in Different Context," Food Service Technology, Vol. 1, No. 2, pp. 67-77.
    • (2001) Food Service Technology , vol.1 , Issue.2 , pp. 67-77
    • Meiselman, H.L.1
  • 79
    • 21344475322 scopus 로고
    • The Commitment-Trust Theory of Relationship Marketing
    • Morgan, R. & Hunt, S. (1994): "The Commitment-Trust Theory of Relationship Marketing," Journal, of Marketing, Vol. 58, pp. 20-38.
    • (1994) Journal, of Marketing , vol.58 , pp. 20-38
    • Morgan, R.1    Hunt, S.2
  • 80
    • 1942523766 scopus 로고    scopus 로고
    • Corporate Image and Corporate Reputation in Customers' Retention. Decisions in Services
    • Nguyen, N. & Leblanc, G. (2001): "Corporate Image and Corporate Reputation in Customers' Retention. Decisions in Services," Journal of Retailing and Consumer Services, Vol. 8, pp. 227-236.
    • (2001) Journal of Retailing and Consumer Services , vol.8 , pp. 227-236
    • Nguyen, N.1    Leblanc, G.2
  • 81
    • 84986078595 scopus 로고    scopus 로고
    • Quality Attributes and Quality Cues: Effective Communication in the UK Meat Supply Chain
    • Normen, J.R. (2000): "Quality Attributes and Quality Cues: Effective Communication in the UK Meat Supply Chain," British Food Journal, Vol. 102, No. 3, pp. 230-245.
    • (2000) British Food Journal , vol.102 , Issue.3 , pp. 230-245
    • Normen, J.R.1
  • 82
    • 84986145287 scopus 로고    scopus 로고
    • Moving from 'Typical Products' to 'Food-Related Services' The Show Food Case as a New Business Paradigm
    • Nosi, C. & Zanni, L. (2004): "Moving from 'Typical Products' to 'Food-Related Services' The Show Food Case as a New Business Paradigm," British Food Journal, Vol. 106, No. 10/11, pp. 779-792.
    • (2004) British Food Journal , vol.106 , Issue.10-11 , pp. 779-792
    • Nosi, C.1    Zanni, L.2
  • 83
    • 58149410123 scopus 로고
    • Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: An. Alternative Interpretation
    • Oliver, R.L. (1977): "Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: An. Alternative Interpretation," Journal of Applied Psychology, Vol. 62, pp. 480-486.
    • (1977) Journal of Applied Psychology , vol.62 , pp. 480-486
    • Oliver, R.L.1
  • 84
    • 0000396442 scopus 로고
    • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
    • Oliver, R.L. (1980): "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions," Journal of Marketing Research, Vol. 17, pp. 460-469.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 85
    • 0002757343 scopus 로고
    • Measurement and Evaluation of Satisfaction Process in Retail Setting
    • Oliver, R.L (1981): "Measurement and Evaluation of Satisfaction Process in Retail Setting," Journal of Retailing, Vol. 57, pp. 25-48.
    • (1981) Journal of Retailing , vol.57 , pp. 25-48
    • Oliver, R.L.1
  • 87
    • 0033439536 scopus 로고    scopus 로고
    • Whence Consumer Loyalty?
    • Oliver, R.L. (1999): "Whence Consumer Loyalty?" Journal, of Marketing, Vol. 63, pp. 33-44.
    • (1999) Journal, of Marketing , vol.63 , pp. 33-44
    • Oliver, R.L.1
  • 88
    • 0037783361 scopus 로고    scopus 로고
    • The Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty
    • Olsen, S.O. (2002): "The Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty," Journal of the Academy of Marketing Science, Vol. 30, No. 3, pp. 240-249.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 240-249
    • Olsen, S.O.1
  • 89
    • 14544269406 scopus 로고    scopus 로고
    • Consequences of Ambivalence on Satisfaction and Loyalty
    • Olsen, S.O., Wilcox, J., & Olsson, U. (2005): "Consequences of Ambivalence on Satisfaction and Loyalty," Psychology & Marketing, Vol. 22, No. 3, pp. 247-269.
    • (2005) Psychology & Marketing , vol.22 , Issue.3 , pp. 247-269
    • Olsen, S.O.1    Wilcox, J.2    Olsson, U.3
  • 91
    • 0012542912 scopus 로고
    • A Conceptual Model of Retail Image Influences on Loyalty Patronage Behaviour
    • Osman, M.Z. (1993): "A Conceptual Model of Retail Image Influences on Loyalty Patronage Behaviour," International Review of Retail Distribution and Consumer Research, Vol. 3, No. 2, pp. 133-148.
    • (1993) International Review of Retail Distribution and Consumer Research , vol.3 , Issue.2 , pp. 133-148
    • Osman, M.Z.1
  • 92
    • 0001484839 scopus 로고    scopus 로고
    • Oude, O.P. & van. Trijp, H. (1995): Perceived Quality: A Market Driven and Consumer Oriented Approach, Food Quality and Preference, 6, pp. 177-183.
    • Oude, O.P. & van. Trijp, H. (1995): "Perceived Quality: A Market Driven and Consumer Oriented Approach," Food Quality and Preference, Vol. 6, pp. 177-183.
  • 93
    • 0002408510 scopus 로고
    • A Conceptual Model of SQ and Its Implications for Future Research
    • Parasuraman, A., Berry, L., & Zeithaml, V. (1985): "A Conceptual Model of SQ and Its Implications for Future Research," Journal of Marketing, Vol. 49, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Berry, L.2    Zeithaml, V.3
  • 94
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
    • Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988): "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality," Journal of Retailing, Vol. 64, No. 1, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 96
    • 33744756562 scopus 로고    scopus 로고
    • Los atributos calidad y marcadenominación de origen en el proceso de decisión del consumidor granadino
    • Sánchez, J., Del Barrio, S., & Fuentes, F. (1997): "Los atributos calidad y marcadenominación de origen en el proceso de decisión del consumidor granadino," Estudios Sobre Consumo, No. 43, pp. 27-45.
    • (1997) Estudios Sobre Consumo , Issue.43 , pp. 27-45
    • Sánchez, J.1    Del Barrio, S.2    Fuentes, F.3
  • 97
    • 34548648813 scopus 로고    scopus 로고
    • El efecto de la actitud y de la calidad percibida sobre la intención de compra de un producto agroalimentario tradicional
    • Zaragoza, Spain
    • Sanzo, M.J., Del Río, A.B., Iglesias, V., & Vázquez, R. (2001): "El efecto de la actitud y de la calidad percibida sobre la intención de compra de un producto agroalimentario tradicional," XI Congreso Nacional de ACEDE. Zaragoza, Spain.
    • (2001) XI Congreso Nacional de ACEDE
    • Sanzo, M.J.1    Del Río, A.B.2    Iglesias, V.3    Vázquez, R.4
  • 98
    • 84986166203 scopus 로고    scopus 로고
    • Attitude and Satisfaction in a Traditional Food Product
    • Sanzo, M.J., Del Río, A.B., Iglesias, V., amp; Vázquez, R. (2003a): "Attitude and Satisfaction in a Traditional Food Product," British Food Journal, Vol. 105, No. 11, pp. 771-790.
    • (2003) British Food Journal , vol.105 , Issue.11 , pp. 771-790
    • Sanzo, M.J.1    Del Río, A.B.2    Iglesias, V.3    Vázquez, R.4
  • 99
    • 0038239695 scopus 로고    scopus 로고
    • The Effect of Market Orientation, on Buyer-Seller Relationship Satisfaction
    • Sanzo, M.J., Santos, M., Vázquez, R., & Álvarez, L. (2003b): "The Effect of Market Orientation, on Buyer-Seller Relationship Satisfaction," Industrial Marketing Management, Vol. 32, No. 4, pp. 327-345.
    • (2003) Industrial Marketing Management , vol.32 , Issue.4 , pp. 327-345
    • Sanzo, M.J.1    Santos, M.2    Vázquez, R.3    Álvarez, L.4
  • 100
    • 0031537204 scopus 로고    scopus 로고
    • Loyalty Programs and Their Impact on Repeat-Purchase Loyalty Patterns
    • Sharp, B. & Sharp, A. (1997): "Loyalty Programs and Their Impact on Repeat-Purchase Loyalty Patterns," International Journal of Research in Marketing, Vol. 14, No. 5, pp. 473-486.
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.5 , pp. 473-486
    • Sharp, B.1    Sharp, A.2
  • 102
    • 1842663410 scopus 로고    scopus 로고
    • Customer Satisfaction, and Its Consequences on Customer Behaviour Revisited
    • Söderlund, M. (1998): "Customer Satisfaction, and Its Consequences on Customer Behaviour Revisited," International Journal of Service Industry Management, Vol. 9, No. 2, pp. 169-188.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.2 , pp. 169-188
    • Söderlund, M.1
  • 104
    • 0000402949 scopus 로고    scopus 로고
    • Dynamics in Consumer Behaviour with Respect to Agricultural and Food Products
    • W.B. Tilburg, A. Van, K. Grunert, J.B. Steemkamp, and M. Wedel Eds, Dordrecht: Kluwer Academic Publishers, pp
    • Steemkamp, J.B. (1997): "Dynamics in Consumer Behaviour with Respect to Agricultural and Food Products," In W.B. Tilburg, A. Van, K. Grunert, J.B. Steemkamp, and M. Wedel (Eds.), Agricultural Marketing and Consumer Behaviour in a Changing World. Dordrecht: Kluwer Academic Publishers, pp. 143-188.
    • (1997) Agricultural Marketing and Consumer Behaviour in a Changing World , pp. 143-188
    • Steemkamp, J.B.1
  • 106
    • 23944432117 scopus 로고    scopus 로고
    • The Effects of Perceived Technological Incongruence on Perceptions of Fit Between. Countries, Products, and Attributes
    • Story, J.W. (2005): "The Effects of Perceived Technological Incongruence on Perceptions of Fit Between. Countries, Products, and Attributes," Journal of Business Research, Vol. 58, No. 10, pp. .1310-1319.
    • (2005) Journal of Business Research , vol.58 , Issue.10 , pp. 1310-1319
    • Story, J.W.1
  • 107
    • 0348237053 scopus 로고    scopus 로고
    • Modelling Perceived Quality in Fruit Products: Their Extrinsic and Intrinsic Attributes
    • Sule, M.A., Paquin, J-P., & Levy, J-P. (2002): "Modelling Perceived Quality in Fruit Products: Their Extrinsic and Intrinsic Attributes," Journal of Food Products Marketing, Vol. 8, No. 1, pp. 29-48.
    • (2002) Journal of Food Products Marketing , vol.8 , Issue.1 , pp. 29-48
    • Sule, M.A.1    Paquin, J.-P.2    Levy, J.-P.3
  • 108
    • 0345060382 scopus 로고    scopus 로고
    • Strategies of Differentiation in Perceived. Quality: An Analysis of Factorial Invariance in Multigroup Sampling
    • Sulé, M.A., Paquin, J-P., & Levy, J-P. (2003): "Strategies of Differentiation in Perceived. Quality: An Analysis of Factorial Invariance in Multigroup Sampling," Journal of Food Products Marketing, Vol. 9, No. 1, pp. 63-80.
    • (2003) Journal of Food Products Marketing , vol.9 , Issue.1 , pp. 63-80
    • Sulé, M.A.1    Paquin, J.-P.2    Levy, J.-P.3
  • 110
    • 10844260820 scopus 로고    scopus 로고
    • The Importance of Place of Origin, in Purchase Decisions for Agricultural Products
    • Tootelian, D. & Segale, J. (2004): "The Importance of Place of Origin, in Purchase Decisions for Agricultural Products," Journal of Food Products Marketing, Vol. 10, pp. 27-43.
    • (2004) Journal of Food Products Marketing , vol.10 , pp. 27-43
    • Tootelian, D.1    Segale, J.2
  • 111
    • 0002271779 scopus 로고
    • Models of Consumer Satisfaction: An Extension
    • Tse, D.K. & Wilton, P.C. (1988): "Models of Consumer Satisfaction: An Extension," Journal of Marketing Research, Vol. 25, pp. 204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 112
    • 0034335630 scopus 로고    scopus 로고
    • Regret: A. Model of Its Antecedents and Consequences in Consumer Decision Making
    • Tsiros, M. & Mittal, V. (2000): "Regret: A. Model of Its Antecedents and Consequences in Consumer Decision Making," Journal of Consumer Research, Vol. 26, No. 4, pp. 401-417.
    • (2000) Journal of Consumer Research , vol.26 , Issue.4 , pp. 401-417
    • Tsiros, M.1    Mittal, V.2
  • 113
    • 8744223542 scopus 로고    scopus 로고
    • The Role of Attributions in Customer Satisfaction: A Re-Examination
    • Tsiros, M., Mittal, V., & Ross, Jr. W.T. (2004): "The Role of Attributions in Customer Satisfaction: A Re-Examination," Journal of Consumer Research, Vol. 31, No. 2, pp. 476-483.
    • (2004) Journal of Consumer Research , vol.31 , Issue.2 , pp. 476-483
    • Tsiros, M.1    Mittal, V.2    Ross Jr., W.T.3
  • 114
    • 0037365613 scopus 로고    scopus 로고
    • The Influence of the Image of a Product's Region of Origin on Product Evaluation
    • van Ittersumm, K., Candel, M., & Meulenberg, M. (2003): "The Influence of the Image of a Product's Region of Origin on Product Evaluation," Journal of Business Research, Vol. 56, No. 3, pp. 215-226.
    • (2003) Journal of Business Research , vol.56 , Issue.3 , pp. 215-226
    • van Ittersumm, K.1    Candel, M.2    Meulenberg, M.3
  • 115
    • 1842530546 scopus 로고    scopus 로고
    • Measuring Perceptions of Quality in Food Products: The Case of Red Wine
    • Verdú, A.J., Lloréns, F.J., & Fuentes, M.M. (2004): "Measuring Perceptions of Quality in Food Products: The Case of Red Wine," Food Quality and Preference, Vol. 15, pp. 453-469.
    • (2004) Food Quality and Preference , vol.15 , pp. 453-469
    • Verdú, A.J.1    Lloréns, F.J.2    Fuentes, M.M.3
  • 116
    • 0242381929 scopus 로고    scopus 로고
    • Understanding the Effect of Customer Relationship Management Efforts on Customer Retention y Customer Share Development
    • Verhoef, P. (2003): "Understanding the Effect of Customer Relationship Management Efforts on Customer Retention y Customer Share Development," Journal of Marketing, Vol. 67, pp. 30-45.
    • (2003) Journal of Marketing , vol.67 , pp. 30-45
    • Verhoef, P.1
  • 117
    • 0000072227 scopus 로고
    • Brand Loyalty and Market Equilibrium
    • Wernerfelt, B. (1991): "Brand Loyalty and Market Equilibrium," Marketing Science, Vol. 10, No. 3, pp. 229-245.
    • (1991) Marketing Science , vol.10 , Issue.3 , pp. 229-245
    • Wernerfelt, B.1
  • 118
    • 0002815002 scopus 로고
    • The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
    • Westbrook, R.A. & Oliver, R.L. (1991): "The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction," Journal of Consumer Research, Vol. 18, No. 1, pp. 84-91.
    • (1991) Journal of Consumer Research , vol.18 , Issue.1 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 119
    • 0001639013 scopus 로고
    • Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction
    • R.P. Bagozzi and A.M. Tybout Eds, Ann Arbor, MI: Association for Consumer Research, pp
    • Westbrook, R.A. & Reilly, M.D. (1983): "Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction." In R.P. Bagozzi and A.M. Tybout (Eds.), Advances in Consumer Research, Vol. 10. Ann Arbor, MI: Association for Consumer Research, pp. 256-261.
    • (1983) Advances in Consumer Research , vol.10 , pp. 256-261
    • Westbrook, R.A.1    Reilly, M.D.2
  • 120
    • 0002472115 scopus 로고
    • A Critical Review of Consumer Satisfaction
    • V.A. Zeithaml Ed, Chicago, IL: American Marketing Association, pp
    • Yi, Y. (1990): "A Critical Review of Consumer Satisfaction." In V.A. Zeithaml (Ed.), Review of Marketing. Chicago, IL: American Marketing Association, pp. 68-123.
    • (1990) Review of Marketing , pp. 68-123
    • Yi, Y.1
  • 121
    • 0002667763 scopus 로고
    • Consumer Perceptions of Price, Quality and Value: A MeansEnd Model and Synthesis of Evidence
    • Zeithaml, V. (1988): "Consumer Perceptions of Price, Quality and Value: A MeansEnd Model and Synthesis of Evidence," Journal of Marketing, Vol. 52, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.1
  • 122
    • 0030548125 scopus 로고    scopus 로고
    • The Behavioral Consequences of Service Quality
    • Zeithaml, V., Berry, L., & Parasuraman, A. (1996): "The Behavioral Consequences of Service Quality," Journal of Marketing, Vol. 60, pp. 31-46.
    • (1996) Journal of Marketing , vol.60 , pp. 31-46
    • Zeithaml, V.1    Berry, L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.