Perceived quality and satisfaction in multiservice organisations: The case of Spanish public services

Journal of Services Marketing

Volumn 17, Issue 4, 2003, Pages 420-442

  Bigné, Enrique ^a   Moliner, Miguel A ^b   Sánchez, Javier ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSITAT JAUME I   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986156547     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310482801     Document Type: Article

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