Attitude and satisfaction in a traditional food product

British Food Journal

Volumn 105, Issue 11, 2003, Pages 771-790

  José Sanzo, María ^a   Belén Del Río, Ana ^a   Iglesias, Víctor ^a   Vázquez, Rodolfo ^a  

^a UNIVERSITY OF OVIEDO   (Spain)

Author keywords

Consumer behaviour; Customer satisfaction; Food products; Perception

Indexed keywords

EID: 84986166203     PISSN: 0007070X     EISSN: None     Source Type: Journal    
DOI: 10.1108/00070700310511807     Document Type: Review

References (65)

1. Allen, C.T., Machleit, K.A. and Kleine, S.S. (1992), “A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience”, Journal of Consumer Research, Vol. 18, March, pp. 493-504.
2. Anderson, E.W. and Sullivan, M.W. (1993), “The antecedents and consequences satisfaction for firms”, Marketing Science, Vol. 12 No. 2, Spring, pp. 125-43.
3. Anderson, E.W., Fornell, C. and Lehmann, D.R. (1994), “Customer satisfaction, market share, and profitability: findings from Sweden”, Journal of Marketing, Vol. 58, July, pp. 53-66.
4. Anderson, J.C. and Gerbing, D.W. (1998), “Structural equation modelling in practice: a review and recommended two-step approach”, Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
5. Bagozzi, R.P. and Yi, Y. (1988), “On the evaluation of structural equation models”, Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
6. Bello, L. and Calvo, D. (1999), “Attitudes towards buying fresh mussels”, Journal of Food Products Marketing, Vol. 53 No. 3, pp. 49-63.
7. Bello, L. and Calvo, D. (2000), “The importance of intrinsic and extrinsic cues to expected and experienced quality: an empirical application for beef”, Food Quality and Preference, Vol. 11, pp. 229-38.
8. Bem, D.J. (1972), “Self-perception theory”, Advances in Experimental Social Psychology, Vol. 6, pp. 1-62.
9. Bentler, P.M. (1995), EQS Structural Equations Program Manual, Multivariate Software, Encino, CA.
10. Biel, A.L. (1993), “Converting image into equity”, in Aaker, D. and Biel, A. (Eds), Brand Equity & Advertising: Advertising's Role in Building Strong Brands, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 67-82.
11. Bitner, M. (1990), “Evaluating service encounters: the effects of physical surroundings and employee responses”, Journal of Marketing, Vol. 54 No. 2, pp. 69-82.
12. Bolton, R. and Drew, J. (1991), “A longitudinal analysis of the impact of service changes on customer attitudes”, Journal of Marketing, Vol. 55 No. 1, pp. 1-9.
13. Brown, J.R., Lusch, R.F. and Nicholson, C.Y. (1995), “Power and relationship commitment: their impact on marketing channel member performance”, Journal of Retailing, Vol. 71 No. 4, pp. 363-92.
14. Churchill, J.R. (1979), “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, February, pp. 64-73.
15. Cronin, J. and Taylor, S. (1992), “Measuring service quality: a re-examination and extension”, Journal of Marketing, Vol. 56 No. 3, pp. 55-68.
16. Eagly, A.H. and Chaiken, S. (1993), The Psychology of Attitudes, Harcourt Brace College Publishers, Orlando, FL.
17. Fazio, R.H. (1986), “How do attitudes guide behavior?”, in Sorrentino, R.M. and Higgins, E.T. (Eds), Handbook of Motivation and Cognition: Foundations of Social Behavior, Guilford, New York, NY, pp. 204-43.
18. Fishbein, M. (1963), “An investigation of the relationships between beliefs about an object and the attitude toward that object”, Human Relations, Vol. 16, pp. 233-40.
19. Fishbein, M. and Ajden, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
20. Fishbein, M. and Middlestadt, S.E. (1997), “A striking lack of evidence for nonbelief-based attitude formation and change: a response to five commentaries”, Journal of Consumer Psychology, Vol. 6 No. 1, pp. 107-14.
21. Fornell, C. (1992), “A national customer satisfaction barometer: the Swedish experience”, Journal of Marketing, Vol. 55, January, pp. 1-21.
22. Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J. and Bryant, B.E. (1996), “The American customer satisfaction index: nature, purpose and findings”, Journal of Marketing, Vol. 60, October, pp. 7-18.
23. Gardner, M.P. (1985), “Mood states and consumer behavior: a critical review”, Journal of Consumer Research, Vol. 9, September, pp. 132-40.
24. Grönroos, C. (1984), “A service quality model and its marketing implications”, European Journal of Marketing, Vol. 18 No. 4, pp. 36-44.
25. Grönroos, C. (1994), Marketing y Gestión de Servicios, Díaz de Santos, Madrid.
26. Grunert, K.G., Baadsgaard, A., Larsen, H.H. and Madsen, T.K. (1996), Market Orientation in Food and Agriculture, Kluwer Academic Publishers, Boston, MA.
27. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Englewood Cliffs, Prentice Hall, NJ.
28. Iglesias, V., Fernández, M., de Río, B. and Trespalacios, J.A. (2002), “Las actitudes ante el servicio y su influencia en la evaluación de la calidad: una aplicación a la inspección técnica de vehículos”, Cuadernos de Economía y Dirección de la Empresa, Vol. 13, Septiembre-Diciembre, pp. 447-67.
29. Jaccard, J. and Wan, C.K. (1996), Lisrel Approaches to Interaction Effects in Multiple Regression, SAGE University Paper Series: Quantitative Applications in the Social Sciences, Thousand Oaks, CA.
30. Jones, O.T. and Sasser, W.E. (1995), “Why satisfied customers defect”, Harvard Business Review, Vol. 73 No. 6, pp. 89-99.
31. Keller, K.L. (1998), Strategic Brand Management. Building, Measuring and Managing Brand Equity, Prentice-Hall, Upper Saddle River, NJ.
32. Kelley, S.W. and Hoffman, K.D. (1997), “An investigation of positive affect, prosocial behaviors and service quality”, Journal of Retailing, Vol. 73 No. 3, pp. 407-27.
33. Kim, J., Lim, J-S. and Bhargava, M. (1998), “The role of affect in attitude formation: a classical conditioning approach”, Journal of the Academy of Marketing Science, Vol. 26 No. 2, pp. 143-52.
34. Leek, S., Maddock, S. and Foxall, G. (2000), “Situational determinants of fish consumption”, British Food Journal, Vol. 102 No. 1, pp. 18-39.
35. Leuthesser, L., Kohli, C.S. and Harich, K.R. (1995), “Brand equity: the halo effect measure”, European Journal of Marketing, Vol. 29 No. 4, pp. 57-66.
36. Lynch, J.G., Marmorstein, H. and Weigold, M.F. (1988), “Choices from sets including remembered brands: use of recalled attributes and prior overall evaluations”, Journal of Consumer Research, Vol. 15, September, pp. 169-84.
37. MAPA (1999), Datos de las Denominaciones de Origen y Específicas de Productos Agroalimentarios, Ministerio de Agricultura, Pesca y Alimentación, Madrid.
38. Meloy, M.G. (2000), “Mood-driven distortion of product information”, Journal of Consumer Research, Vol. 27, December, pp. 345-59.
39. Miniard, P.W. and Barone, M.J. (1997), “The case for noncognitive determinants of attitude: a critique of Fishbein and Middlestadt”, Journal of Consumer Psychology, Vol. 6 No. 1, pp. 77-91.
40. Nyer, P.U. (1997), “A study of the relationships between cognitive appraisals and consumption emotions”, Journal of the Academy of Marketing Science, Vol. 25 No. 4, pp. 296-304.
41. Oliver, R.L. (1993), “Cognitive, affective and attribute bases of the satisfaction response”, Journal of Consumer Research, Vol. 20, December, pp. 418-30.
42. Oliver, R.L. (1997), Satisfaction. A Behavioral Perspective on the Consumer, McGraw-Hill, Boston, MA.
43. Oliver, R.L. and DeSarbo, W.S. (1988), “Response determinants in satisfaction judgements”, Journal of Consumer Research, Vol. 14, March, pp. 495-507.
44. Oude, P.A.M. and Van Trijp, H.C.M. (1995), “Perceived quality: a market driven and consumer oriented approach”, Food Quality and Preference, Vol. 6, pp. 177-83.
45. Park, C.W., Jaworski, B.J. and Maclnnis, D.J. (1986), “Strategic brand concept-image management”, Journal of Marketing, Vol. 50, October, pp. 135-45.
46. Rosenberg, M.J. (1960), “An analysis of affective-cognitive consistency”, in Hovland, C.I. and Rosenberg, M.J. (Eds), Attitude Organization and Change, Yale University Press, New Haven, CT, pp. 15-64.
47. Simonin, B.L. and Ruth, J. (1998), “Is a company known by the company it keeps? Assessing the spillover effects of brand alliances on consumer brand attitudes”, Journal of Marketing Research, Vol. XXXV, February, pp. 30-42.
48. Spangenberg; E.R., Voss, K.E. and Crowley, A.E. (1997), “Measuring the hedonic and utilitarian dimensions of attitude: a generally applicable scale”, Advances in Consumer Research, Vol. 24, pp. 235-41.
49. Spreng, R.A. and Mackoy, R.D. (1996), “An empirical examination of a model of perceived service quality and satisfaction”, Journal of Retailing, Vol. 72 No. 2, pp. 201-14.
50. Spreng, R.A., Mackencie, S.B. and Olshavsky, R.W. (1996), “A re-examination of the determinants of consumer satisfaction”, Journal of Marketing, Vol. 60, July, pp. 15-32.
51. Steenkamp, J-B.E.M., Wierenga, B. and Meulenberg, M.T.G. (1986), “Analysis of food quality perception processes”, Netherland Journal of Agricultural Science, Vol. 34, pp. 227-30.
52. Sulé Alonso, M.A. (1998), “Calidad percibida: aplicación de los modelos de ecuaciones estructurales al ámbito agroalimentario”, Tesis Doctoral de la Universidad de Salamanca.
53. Swinyard, W.R. (1993), “The effects of mood, involvement, and quality of store experience on shopping intentions”, Journal of Consumer Research, Vol. 20, September, pp. 271-80.
54. Thompson, K.E., Haziris, N. and Alekos, P.J. (1994), “Attitudes and food choice behaviour”, British Food Journal, Vol. 96 No. 11, pp. 9-13.
55. Verbeke, W. and Viane, J. (1998), “Consumer behaviour towards yoghurt in Belgium and Poland: a survey in two regions”, British Food Journal, Vol. 100 No. 4, pp. 201-7.
56. Von Alvensleben, R. (1997), “Consumer behaviour”, in Padberg, D.I., Ritson, C. and Albisu, L.M. (Eds), Agro-Food Marketing, CAB International, Wallingford, Ch. 10, pp. 209-24.
57. Westbrook, R.A. (1980), “Intrapersonal affective influences on consumer satisfaction with products”, Journal of Consumer Research, Vol. 7, June, pp. 49-54.
58. Westbrook, R.A. (1987), “Product/consumption-based affective responses and postpurchase processes”, Journal of Marketing Research, Vol. 29, August, pp. 258-70.
59. Westbrook, R.A. and Oliver, R.L. (1991), “The dimensionality of consumption emotion patterns and consumer satisfaction”, Journal of Consumer Research, Vol. 18, June, pp. 84-91.
60. Wierenga, B. (1982), “Model and measurement methodology for the analysis of consumer choice of food products”, Journal of Food Quality, Vol. 6 No. 2, pp. 119-37.
61. Wirtz, J., Mattila, A.S. and Tan, R.L.P. (2000), “The moderating role of target-arousal on the impact of affect on satisfaction – an examination in the context of service experiences”, Journal of Retailing, Vol. 76 No. 3, pp. 347-65.
62. Zajonc, R.B. (1980), “Feeling and thinking. Preferences need no inferences”, American Psychologist, Vol. 35 No. 2, pp. 151-75.
63. Zajonc, R.B. (1984), “On the primacy of affect”, American Psychologist, Vol. 39 No. 2, pp. 117-23.
64. Altmann, M. (1997), “Product policy”, in Padberg, D.I., Ritson, C. and Albisu, L.M. (Eds), Agro-Food Marketing, CAB International, Wallingford, Ch. 13, pp. 279-94.
65. Lutz, R.J. (1991), “The role of attitude theory in marketing”, in Kassarjian, H.H. and Robertson, T.S. (Eds), Perspectives in Consumer Behavior, Prentice-Hall International, London, pp. 317-39.