-
1
-
-
0001280384
-
Strategic channel design
-
Anderson, A., Day, G.S. and Rangan, V.K. (1997), “Strategic channel design”, Sloan Management Review, Vol. 38 No. 4, pp. 59-69.
-
(1997)
Sloan Management Review
, vol.38
, Issue.4
, pp. 59-69
-
-
Anderson, A.1
Day, G.S.2
Rangan, V.K.3
-
2
-
-
84986113246
-
Delivering the goods
-
Banerjee, N. and Lockhart, H.E. (1994), “Delivering the goods”, Bank Management, Vol. 70 No. 1, pp. 40-47.
-
(1994)
Bank Management
, vol.70
, Issue.1
, pp. 40-47
-
-
Banerjee, N.1
Lockhart, H.E.2
-
3
-
-
3543138396
-
Quality counts in services too
-
May-June
-
Berry, L.L., Zeithaml, V.A., and Parasuraman, A. (1985) “Quality counts in services too”, Business Horizons, May-June, pp. 40-47.
-
(1985)
Business Horizons
, pp. 40-47
-
-
Berry, L.L.1
Zeithaml, V.A.2
Parasuraman, A.3
-
4
-
-
84928506160
-
Channel management is general management
-
Cespedes, F.V. (1988) “Channel management is general management”, California Management Review, Vol. 31 No. 1, pp. 98-119.
-
(1988)
California Management Review
, vol.31
, Issue.1
, pp. 98-119
-
-
Cespedes, F.V.1
-
5
-
-
0009957251
-
Reasons for their discontent
-
Chakravarty, S., Feinberg, R. and Widdows, R. (1997), “Reasons for their discontent”, Bank Marketing, Vol. 29 No. 11, pp. 49-55.
-
(1997)
Bank Marketing
, vol.29
, Issue.11
, pp. 49-55
-
-
Chakravarty, S.1
Feinberg, R.2
Widdows, R.3
-
6
-
-
0030161488
-
Price competition in a duopoly common retailer channel
-
Choi, S. (1996), “Price competition in a duopoly common retailer channel”, Journal of Retailing, Vol. 72 No. 2, pp. 117-34.
-
(1996)
Journal of Retailing
, vol.72
, Issue.2
, pp. 117-134
-
-
Choi, S.1
-
7
-
-
84986114775
-
Self-service banking: directing the consumer to interactive services
-
Clancy, R. (1995), “Self-service banking: directing the consumer to interactive services”, Bank Management, Vol. 71 No. 6, pp. 50-58.
-
(1995)
Bank Management
, vol.71
, Issue.6
, pp. 50-58
-
-
Clancy, R.1
-
8
-
-
84986045276
-
The high touch solution
-
Crutchfield, E.E. (1998), “The high touch solution”, The Banker, Vol. 148 No. 865, pp. 14-19.
-
(1998)
The Banker
, vol.148
, Issue.865
, pp. 14-19
-
-
Crutchfield, E.E.1
-
10
-
-
84869571048
-
A service quality model and its marketing implications
-
Hanmer-Lloyd, S.A. (1996), “A service quality model and its marketing implications”, European Journal of Marketing, Vol. 18 No. 4, pp. 36-44.
-
(1996)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Hanmer-Lloyd, S.A.1
-
11
-
-
84993027244
-
Customer profitability audit in the Australian banking sector
-
Hart, A. and Smith, M. (1998) “Customer profitability audit in the Australian banking sector”, Managerial Auditing Journal, Vol. 13 No. 7, pp. 411-18.
-
(1998)
Managerial Auditing Journal
, vol.13
, Issue.7
, pp. 411-418
-
-
Hart, A.1
Smith, M.2
-
12
-
-
84986114806
-
Developing a blueprint for distribution management
-
Hayes, T. and Dove, D. (1997) “Developing a blueprint for distribution management”, US Banker, Vol. 107 No. 12, pp. 46-9.
-
(1997)
US Banker
, vol.107
, Issue.12
, pp. 46-49
-
-
Hayes, T.1
Dove, D.2
-
13
-
-
84986115339
-
Long live the branch!
-
Hickey, J. (1995), “Long live the branch!”, ABA Banking Journal, Vol. 87 No. 4, pp. 41-3.
-
(1995)
ABA Banking Journal
, vol.87
, Issue.4
, pp. 41-43
-
-
Hickey, J.1
-
14
-
-
76849102039
-
Banks look to electronic future
-
April
-
Howard, T. (1997) “Banks look to electronic future”, Australian Accountant, Vol. 67 No. 3, April, pp. 36-8.
-
(1997)
Australian Accountant
, vol.67
, Issue.3
, pp. 36-38
-
-
Howard, T.1
-
15
-
-
10644293343
-
Big banks focus on customers, too
-
Hudson, P. (1994), “Big banks focus on customers, too”, Bank Marketing, Vol. 26 No. 11, p. 60.
-
(1994)
Bank Marketing
, vol.26
, Issue.11
, pp. 60
-
-
Hudson, P.1
-
16
-
-
3543095022
-
The determinants of service quality: satisfiers and dissatisfiers
-
Johnston, R. (1995), “The determinants of service quality: satisfiers and dissatisfiers”, International Journal of Service Industry Management, Vol. 6 No. 5, pp. 53-71.
-
(1995)
International Journal of Service Industry Management
, vol.6
, Issue.5
, pp. 53-71
-
-
Johnston, R.1
-
17
-
-
0030355287
-
Linking the balanced scorecard to strategy
-
Kaplan, R.S. and Norton, D.P. (1996a), “Linking the balanced scorecard to strategy”, California Management Review, Vol. 39 No. 1, pp. 53-80.
-
(1996)
California Management Review
, vol.39
, Issue.1
, pp. 53-80
-
-
Kaplan, R.S.1
Norton, D.P.2
-
18
-
-
0004098017
-
-
Harvard Business School Press, Boston, MA
-
Kaplan, R.S. and Norton, D.P. (1996b), The Balanced Scorecard, Harvard Business School Press, Boston, MA.
-
(1996)
The Balanced Scorecard
-
-
Kaplan, R.S.1
Norton, D.P.2
-
20
-
-
0031498228
-
Vertical strategic interaction: implications for channel pricing strategy
-
Lee, E. and Staelin, R. (1997), “Vertical strategic interaction: implications for channel pricing strategy”, Marketing Science, Vol. 16 No. 3, pp. 185-207.
-
(1997)
Marketing Science
, vol.16
, Issue.3
, pp. 185-207
-
-
Lee, E.1
Staelin, R.2
-
21
-
-
0007591631
-
Branch banking is not a dinosaur
-
Mendonca, L. and Nakache, P. (1996) “Branch banking is not a dinosaur”, The McKinsey Quarterly, No. 1, pp. 136-47.
-
(1996)
The McKinsey Quarterly
, vol.1
, pp. 136-147
-
-
Mendonca, L.1
Nakache, P.2
-
22
-
-
84986072265
-
Responding to the evolving customer
-
Munro, K. (1995), “Responding to the evolving customer”, Bank Management, Vol. 71 No. 6, pp. 30-34.
-
(1995)
Bank Management
, vol.71
, Issue.6
, pp. 30-34
-
-
Munro, K.1
-
23
-
-
84986113193
-
The best bank for your financial needs
-
Porter, E. (1992) “The best bank for your financial needs”, Black Enterprise, Vol. 22 No. 12, pp. 56-63.
-
(1992)
Black Enterprise
, vol.22
, Issue.12
, pp. 56-63
-
-
Porter, E.1
-
24
-
-
0002564399
-
Industry structure: electronic delivery's potential effects on retail banking
-
Radecki, L.J., Wenninger, J. and Orlow, D.K. (1997), “Industry structure: electronic delivery's potential effects on retail banking”, Journal of Retail Banking Services, Vol. 19 No. 4, pp. 57-63.
-
(1997)
Journal of Retail Banking Services
, vol.19
, Issue.4
, pp. 57-63
-
-
Radecki, L.J.1
Wenninger, J.2
Orlow, D.K.3
-
25
-
-
84986083511
-
Branch role remains critical
-
Ryan, T.J. (1995), “Branch role remains critical”, Bank Management, Vol. 71 No. 6, pp. 36-42.
-
(1995)
Bank Management
, vol.71
, Issue.6
, pp. 36-42
-
-
Ryan, T.J.1
|