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Volumn 56, Issue 8, 2018, Pages 2988-3006

Examining top management commitment to TQM diffusion using institutional and upper echelon theories

Author keywords

Acceptance; Assimilation; Factor analysis; Institutional theory; Routinisation; Survey methods; Total quality management; Upper echelon theory

Indexed keywords

DIFFUSION; FACTOR ANALYSIS; MANAGERS; SURVEYS;

EID: 85032688554     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2017.1394590     Document Type: Article
Times cited : (92)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.