The impact of hard and soft quality management on quality and innovation performance: An empirical study

International Journal of Production Economics

Volumn 162, Issue , 2015, Pages 216-226

  Zeng, Jing ^a   Anh Phan, Chi ^b   Matsui, Yoshiki ^a  

^a YOKOHAMA NATIONAL UNIVERSITY   (Japan)

^b VIETNAM NATIONAL UNIVERSITY   (Viet Nam)

Author keywords

Hard QM; Innovation; Quality performance; Soft QM

Indexed keywords

ECONOMIC AND SOCIAL EFFECTS; HUMAN RESOURCE MANAGEMENT; PERSONNEL TRAINING; QUALITY MANAGEMENT;

CONCEPTUAL FRAMEWORKS; HARD QM; INNOVATION PERFORMANCE; MULTI-DIMENSIONAL VIEW; QUALITY CONTROL TOOL; QUALITY PERFORMANCE; SOFT QM; STRUCTURAL EQUATION MODELING; EMPLOYEE EMPOWERMENT;

QUALITY MANAGEMENT; INNOVATION;

EID: 84926244695     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2014.07.006     Document Type: Conference Paper

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