Global competition, institutions, and the diffusion of organizational practices: The international spread of ISO 9000 quality certificates

Administrative Science Quarterly

Volumn 47, Issue 2, 2002, Pages 207-232

  Guler, Isin ^a   Guillén, Mauro F ^a   Muir, John ^a   Macpherson, ^a  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036625174     PISSN: 00018392     EISSN: None     Source Type: Journal    
DOI: 10.2307/3094804     Document Type: Article

References (125)

1. Abrahamson, E., and G. Fairchild 1999 "Management fashion: Life-cycles, triggers, and collective learning processes." Administrative Science Quarterly, 44: 708-740.
2. Abrahamson, E., and L. Rosenkopf 1993 "Institutional and competitive bandwagons: Using mathematical modeling as a tool to explore innovation diffusion." Academy of Management Review, 18: 487-517.
3. Abrahamson, E., and L. Rosenkopf 1997 "Social network effects on the extent of innovation diffusion: A computer simulation." Organization Science, 8: 289-309.
4. Abdul-Aziz, Z., J.F.L. Chan, and A.V. Metcalfe 2000 "Quality practices in the manufacturing industry in the UK and Malaysia." Total Quality Management, 11: 1053-1064.
5. Ahuja, G. 2000 "Collaboration networks, structural holes, and innovation: A longitudinal study." Administrative Science Quarterly, 45: 425-455.
6. Anderson, S.W., D.J. Daly, and M.F. Johnson 1999 "Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?" Production and Operations Management, 8: 28-43.
7. Arias, M.E., and M.F. Guillén 1998 "The transfer of organizational management techniques across borders." In J.L. Alvarez (ed.), The Diffusion and Consumption of Business Knowledge: 110-137. London: Macmillan.
8. Avery, S. 1995 "Xerox winners exceed ISO 9000." Purchasing, 118 (1): 111-113.
9. Balasoglou, J. 1994 "ISO's latecomers: The professionals capitulate." Management-Auckland, 41 (9): 82-88.
10. Barley, S.R., and G. Kunda 1992 "Design and devotion: Surges of rational and normative ideologies of control in managerial discourse." Administrative Science Quarterly, 37: 363-399.
11. Baron, J.N., F.R. Dobbin, and P.D. Jennings 1986 "War and peace: The evolution of modern personnel administration in U.S. industry." American Journal of Sociology, 92: 350-383.
12. Baron, J.N., P.D. Jennings, and F.R. Dobbin 1988 "Mission control? The development of personnel systems in U.S. industry." American Sociological Review, 53: 497-514.
13. Bass, F.M. 1969 "A new product growth model for consumer durables." Management Science, 15: 215-227.
14. Berry, W.D. 1993 Understanding Regression Assumptions. Newbury Park, CA: Sage.
15. Burns, L.R., and D.R. Wholey 1993 "Adoption and abandonment of matrix management programs: Effects of organizational characteristics and interorganizational networks." Academy of Management Journal, 36: 106-138.
16. Burt, R.S. 1987 "Social contagion and innovation: Cohesion versus structural equivalence." American Journal of Sociology, 92: 1287-1335.
17. Burt, R.S. 1990 "Detecting role equivalence." Social Networks, 12: 83-97.
18. Burt, R.S. 1997 "The contingent value of social capital." Administrative Science Quarterly, 42: 339-365.
19. Cameron, A.C., and P.K. Trivedi 1998 Regression Analysis of Count Data. Cambridge: Cambridge University Press.
20. Casper, S., and B. Hancke 1999 "Global quality norms within national production regimes: ISO 9000 standards in the French and German car industries." Organization Studies, 20: 961-985.
21. Cole, R.E. 1985 "The macropolitics of organizational change: A comparative analysis of the spread of small group activities." Administrative Science Quarterly, 30: 560-585.
22. 1989 Strategies for Learning: Small Group Activities in American, Japanese, and Swedish Industry. Berkeley, CA: University of California Press.
23. Coleman, J.S. 1988 "Social capital in the creation of human capital." American Journal of Sociology, 94: S95-S120.
24. Coleman, J.S., E. Katz, and H. Menzel 1957 "The diffusion of an innovation among physicians." Sociometry, 20: 253-270.
25. Conti, T. 1999 "Vision 2000: Positioning the new ISO 9000 standards with respect to total quality management models," Total Quality Management, 10: S454-S464.
26. Corbett, C.J. 2002 "Diffusion of ISO 9000 and ISO 14000 certification through global supply chains." Working paper, Anderson School, University of California at Los Angeles.
27. Cullingworth, B.S. 1992 "An ambitious quality strategy." ISO 9000 News, 1 (2): 7-8.
28. Davies, S. 1979 The Diffusion of Process Innovations. Cambridge: Cambridge University Press.
29. Davis, G.F. 1991 "Agents without principles? The spread of the poison pill through the intercorporate network." Administrative Science Quarterly, 36: 583-613.
30. Davis, G.F., and H.R. Greve 1997 "Corporate elite networks and governance changes in the 1980s." American Journal of Sociology, 103: 1-37.
31. DiMaggio, P.J., and W.W. Powell 1983 "The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields." American Sociological Review, 48: 147-160.
32. Dissanayaka, S.M., M.M. Kumaraswamy, K. Karim, and M. Marosszeky 2001 "Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors." Total Quality Management, 12: 29-40.
33. Docking, D.S., and R.J. Dowen 1999 "Market interpretation of ISO 9000 registration." Journal of Financial Research, 22: 147-160.
34. Durkheim, É. 1984 The Division of Labor in Society. (First published in 1893.) New York: Free Press.
35. 1951 Suicide. (First published in 1907.) Glencoe, IL: Free Press.
36. Feenstra, R. 2000 World Trade Flows, 1980-1997. Davis, CA: Institute of Governmental Affairs, University of California, Davis.
37. Fligstein, N. 1985 "The spread of the multidivisional form among large firms, 1919-79." American Sociological Review, 50: 377-391.
38. Frank, D.J., A. Hironaka, and E. Schofer 2000 "The nation-state and the natural environment." American Sociological Review, 65: 96-116.
39. Galaskiewicz, J. 1985 "Professional networks and the institutionalization of the single mindset." American Sociological Review, 50: 639-658.
40. Galaskiewicz, J., and R.S. Burt 1991 "Interorganization contagion in corporate philanthropy." Administrative Science Quarterly, 36: 88-105.
41. Galaskiewicz, J., and S. Wasserman 1989 "Mimetic processes within an interorganizational field: An empirical test." Administrative Science Quarterly, 34: 454-479.
42. Gereffi, G. 1993 "The organization of buyer-driven global commodity chains: How U.S. retailers shape overseas production networks." In G. Gereffi and M. Korzeniewicz (eds.), Commodity Chains and Global Capitalism: 95-122. Westport, CT: Greenwood.
43. Glick, R., and A.K. Rose 1999 "Contagion and trade: Why are currency crises regional?" Journal of International Money and Finance, 18: 603-617.
44. Gooderham, P.N., O. Nordhaug, and K. Ringdal 1999 "Institutional and rational determinants of organizational practices: Human resource management in European firms." Administrative Science Quarterly, 44: 507-531.
45. Guerin, J.M., and R.W. Rice 1996 "Perceptions of importers in the United Kingdom, Germany, and the Netherlands regarding the competitive advantages of ISO 9000." Forest Products Journal, 46 (4): 27-31.
46. Guidry, J.A., M.D. Kennedy, and M.N. Zald 2000 "Globalizations and social movements." In J.A. Guidry, M.D. Kennedy, and M.N. Zald (eds.), Globalizations and Social Movements: Culture, Power, and the Transnational Public Sphere: 1-34. Ann Arbor, MI: University of Michigan Press.
47. Guillén, M.F. 1994a Models of Management: Work, Authority, and Organization in a Comparative Perspective. Chicago: University of Chicago Press.
48. Guillén M.F. 1994b "The age of eclecticism." Sloan Management Review, 36 (1): 75-86.
49. Guillén M.F. 1997 "Scientific management's lost aesthetic: Architecture, organization, and the Taylorized beauty of the mechanical." Administrative Science Quarterly, 42:682-715.
50. Guillén M.F. 1998 "International management and the circulation of ideas." Trends in Organizational Behavior, 5: 47-63.
51. Guillén M.F. 2001 "Is globalization civilizing, destructive, or feeble? A critique of five key debates in the social-science literature." Annual Review of Sociology, 27: 235-266.
52. Guillén M.F. 2002 "Imitation, inertia, and foreign expansion: South Korean firms and business groups in China, 1987-1995." Academy of Management Journal, 45: 509-525.
53. Gulati, R., and M. Gargiulo 1999 "Where do interorganizational networks come from?" American Journal of Sociology, 104: 1439-1493.
54. Hackman, J.R., and R. Wageman 1995 "Total quality management: Empirical, conceptual, and practical issues." Administrative Science Quarterly, 40: 309-342.
55. Haunschild, P.R. 1993 "Interorganizational imitation: The impact of interlocks on corporate acquisition activity." Administrative Science Quarterly, 38: 564-592.
56. Haunschild, P.R., and A.S. Miner 1997 "Modes of interorganizational imitation: The effects of outcome salience and uncertainty." Administrative Science Quarterly, 42: 472-500.
57. Hausman, J.A., B.H. Hall, and Z. Griliches 1984 "Econometric models for count data with an application to the patents-R & D relationship." Econometrica, 52: 909-937.
58. Haveman, H.A. 1993 "Follow the leader: Mimetic isomorphism and entry into new markets." Administrative Science Quarterly, 38: 593-627.
59. Henisz, W.J., and A. Delios 2001 "Uncertainty, imitation, and plant location: Japanese multinational corporations, 1990-1996." Administrative Science Quarterly, 46: 443-475.
60. Hockman, K.K. 1992 "ISO 9000: Opportunity or nightmare? Are European quality standards a barrier to trade?" ISO 9000 News, 1 (1): 2-3.
61. Huat, C.B. 1992 "The Singapore experience in ISO 9000 certification." ISO 9000 News, 1 (2): 1-4.
62. ISO (International Organization for Standardization) 1998 Selection and Use of ISO 9000. Geneva: ISO.
63. 2001a TC176 on Quality Management and Quality Assurance. http://www.tc176.org.
64. 2001b The ISO Survey of ISO 9000 and ISO 14000 Certificates, Tenth Cycle. Geneva: ISO.
65. ISQ 9000 News 1992 "Eurosurvey." Vol. 1 (2): 11.
66. Jepperson, R.L., and J.W. Meyer 1991 "The public order and the construction of formal organizations." In W.W. Powell and P.J. DiMaggio (eds.), The New Institutionalism in Organizational Analysis: 204-231. Chicago: University of Chicago Press.
67. Johanson, J., and J.E. Vahlne 1977 "The internationalization process of the firm: A model of knowledge development and increasing foreign market commitment." Journal of International Business Studies, 8: 23-32.
68. Kieser, A. 1989 "Organizational, institutional, and societal evolution: Medieval craft guilds and the genesis of formal organizations." Administrative Science Quarterly, 34: 540-564.
69. Kim, L. 1991 "Pros and cons of international technology transfer: A developing country's view." In T. Agnon and M.A. Von Glinow (eds.), Technology Transfer in International Business: 223-239. New York: Oxford University Press.
70. Kobrin, S.J. 1985 "Diffusion as an explanation of oil nationalization." Journal of Conflict Resolution, 29: 3-32.
71. Kobrin, S.J. 1991 "The implications of global integration for the national control of technology." In T. Agmon and M.A. Von Glinow (eds.), Technology Transfer in International Business: 29-36. New York: Oxford University Press.
72. Koka, B.R., J.E. Prescott, and R. Madhavan 1999 "Contagion influence on trade and investment policy: A network perspective." Journal of International Business Studies, 30:127-148.
73. Kostova, T. 1999 "Transnational transfer of strategic organizational practices: A contextual perspective." Academy of Management Review, 24: 308-324.
74. Lazerson, M. 1995 "A new phoenix? Modern putting-out in the Modena knitwear industry." Administrative Science Quarterly, 40: 34-59.
75. Machine Design 1994 "Policy change reflects government picture." Vol. 66 (11): 64.
76. Mahajan, V., and R.A. Peterson 1985 Models for Innovation Diffusion. Beverly Hills, CA: Sage.
77. Mahajan, V., E. Muller, and F.M. Bass 1990 "New product diffusion models in marketing: A review and directions for research." Journal of Marketing, 54: 1-26.
78. Mansfield, E. 1961 "Technical change and the rate of imitation." Econometrica, 29: 741-766.
79. Marsden, P.V., and N.E. Friedkin 1993 "Network studies of social influence." Sociological Methods and Research, 22: 127-151.
80. Merton, R.K. 1968 Social Theory and Social Structure. New York: Free Press.
81. Meyer, J.W., and B. Rowan 1977 "Institutionalized organizations: Formal structure as myth and ceremony." American Journal of Sociology, 83: 340-363.
82. Meyer, J.W., and W.R. Scott 1983 Organizational Environments: Ritual and Rationality. Beverly Hills, CA: Sage.
83. Meyer, J.W., J. Boli, G.M. Thomas, and F.O. Ramirez 1997 "World society and the nation-state." American Journal of Sociology, 103: 144-181.
84. Miner, A.S., and P.R. Haunschild 1995 "Population level learning." In L.L. Cummings and B.M. Staw (eds.), Research in Organizational Behavior, 17: 115-166. Greenwich, CT: JAI Press.
85. Mizruchi, M.S. 1992 The Structure of Corporate Political Action: Interfirm Relations and Their Consequences. Cambridge, MA: Harvard University Press.
86. Mizruchi, M.S. 1993 "Cohesion, equivalence, and similarity of behavior: A theoretical and empirical assessment." Social Networks, 15: 275-307.
87. Murtha, T.P., and S.A. Lenway 1994 "Country capabilities and the strategic state: How national political institutions affect multinational corporations' strategies." Strategic Management Journal, 15 (Special Issue): 113-129.
88. Orrù, M., N.W. Biggart, and G.G. Hamilton 1991 "Institutional isomorphism in East Asia." In W.W. Powell, P.J. DiMaggio (eds.), The New Institutionalism in Organizational Analysis: 361-389. Chicago: University of Chicago Press.
89. Orsini, J.L. 1995 "What's up down under?" Quality Progress, 28 (1): 57-59.
90. Palmer, D.A., P.D. Jennings, and X. Zhou 1993 "Late adoption of the multidivisional form by large U.S. corporations: Institutional, political and economic accounts," Administrative Science Quarterly, 38: 100-181.
91. Peach, R.W. 1997 The ISO 9000 Handbook. New York: Irwin Professional Publishing.
92. Perrow, C. 1986 Complex Organizations: A Critical Essay. New York: Random House.
93. Powell, W. 1988 "Institutional effects on organizational structure and performance." In L.G. Zucker (ed.), Institutional Patterns and Organizations: Culture and Environment: 129-150. Cambridge, MA: Ballinger.
94. Purchasing 1996 "Electronics industry responds to ISO 9000." Vol. 121 (6): 51.
95. Quality 1994 "ISO 9000 sweeps manufacturing." Vol. 33 (10): 12-14.
96. 1995 "Motorola finds new way to keep ISO 9000 certification." Vol. 34 (10): 17-18.
97. Rao, S.S., T.S. Ragu-Nathan, and L.E. Soils 1997 "Does ISO 9000 have an effect on quality management practices? An international empirical study." Total Quality Management, 8: 335-346.
98. Rogers, E.M. 1995 Diffusion of Innovations, 4th ed. New York: Free Press.
99. Rosenzweig, P.M., and J.V. Singh 1991 "Organizational environments and the multinational enterprise." Academy of Management Review, 16: 340-361.
100. Schoonhoven, C.B., K.M. Eisenhardt, and K. Lyman 1990 "Speeding products to market: Waiting time to first product introduction in new firms." Administrative Science Quarterly, 35: 177-201.
101. Scott, W.R. 1983 "The organization of environments: Network, cultural and historical elements." In J.W. Meyer and W.R. Scott (eds.), Organizational Environments: Ritual and Rationality: 155-175. Beverly Hills, CA: Sage.
102. Scott, W.R. 1987 "The adolescence of institutional theory." Administrative Science Quarterly, 32: 493-511.
103. Scott, W.R. 1995 Institutions and Organizations. Thousand Oaks, CA: Sage.
104. Shah, P.P. 1998 "Who are employees' social referents? Using a network perspective to determine referent others." Academy of Management Journal, 41: 249-268.
105. Simmel, G. 1950 The Sociology of Georg Simmel. (First published in 1917.) New York: Free Press.
106. Simmons, B.L., and M.A. White 1999 "The relationship between ISO 9000 and business performance: Does registration really matter?" Journal of Managerial Issues, 11: 330-343.
107. Smith, D.A., and D.R. White. 1992 "Structure and dynamics of the global economy: Network analysis of international trade, 1965-1980." Social Forces, 70: 857-893.
108. Strang, D. 1990 "From dependency to sovereignty: An event history analysis of decolonization, 1870-1987." American Sociological Review, 55: 846-860.
109. Suchman, M. 1995 "Managing legitimacy: Strategic and institutional approaches. "Academy of Management Review, 20: 571-610.
110. Terziovski, M.S., D. Samson, and D. Dow 1995 "The impact of ISO 9000 certification on customer satisfaction." Asia Pacific Journal of Quality Management, 4 (2): 66-68.
111. Tolbert, P.S., and L.G. Zucker 1983 "Institutional sources of change in the formal structure of organizations: The diffusion of civil service reform, 1880-1935." Administrative Science Quarterly, 28: 22-39.
112. Van Rossem, R. 1996 "The world-system paradigm as general theory of development: A cross-national test." American Sociological Review, 61: 508-527.
113. Vernon, R. 1979 "The product cycle hypothesis in a new international environment." Oxford Bulletin of Economics and Statistics, 41: 255-267.
114. Walgenbach, P., and N. Beck 2000 "From statistical quality control, via quality systems to total quality management- The institutionalization of a new management approach." Paper presented at Academy of Management Meetings.
115. Wasserman, S., and K. Faust 1994 Social Network Analysis: Methods and Applications. Cambridge: Cambridge University Press.
116. Westney, D.E. 1987 Imitation and Innovation: The Transfer of Western Organizational Patterns to Meiji Japan. Cambridge, MA: Harvard University Press.
117. Westney, D.E. 1993 "Institutionalization theory and the multinational corporation." In S. Ghoshal and D.E. Westney (eds.), Organization Theory and the Multinational Corporation: 53-76. New York: St. Martin's Press.
118. Westphal, J.D., R. Gulati, and S.M. Shortell 1997 "Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption." Administrative Science Quarterly, 42: 366-394.
119. Williamson, O. 1970 Corporate Control and Business Behavior: An Inquiry into the Effects of Organization Form on Enterprise Behavior. Englewood Cliffs, NJ: Prentice-Hall.
120. Winship, C. 1988 "Thoughts about roles and relations: An old document revisited." Social Networks, 10: 209-231.
121. Winship, C., and M. Mandel 1983 "Roles and positions: A critique and extension of the blockmodeling approach." Sociological Methodology, 14: 314-344.
122. Zbaracki, M. 1998 "The rhetoric and reality of total quality management." Administrative Science Quarterly, 43: 602-636.
123. Zucker, L.G. 1987 "Institutional theories of organization." Annual Review of Sociology, 13: 443-464.
124. Zuckerman, A. 1998 "58 multinationals question ISO 9000 registration; NIST seeks standards summit." Quality Progress, 31 (8): 16-21.
125. Zuckerman, A. 1999 "Mixed support in Europe for supplier self declaration to ISO." Purchasing, 126 (5): 27-30.