메뉴 건너뛰기




Volumn 22, Issue 1, 2004, Pages 95-112

Developing an account-management lifecycle for advertising agency-client relationships

Author keywords

Accounts management; Advertising agencies; Customer relations

Indexed keywords


EID: 84993090014     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500410516940     Document Type: Review
Times cited : (32)

References (89)
  • 1
    • 13544252271 scopus 로고    scopus 로고
    • Client-agency perspectives of information needs for media planning
    • Abratt, R. and Cowan, D. (1999), “ Client-agency perspectives of information needs for media planning ”, Journal of Advertising Research, Vol. 39 No. 6, pp. 37-52.
    • (1999) Journal of Advertising Research , vol.39 , Issue.6 , pp. 37-52
    • Abratt, R.1    Cowan, D.2
  • 3
    • 0002525525 scopus 로고    scopus 로고
    • Marketing client role ambiguity as a source of dissatisfaction in client-ad agency relationships
    • September/October
    • Beard, F.K. (1996), “ Marketing client role ambiguity as a source of dissatisfaction in client-ad agency relationships ”, Journal of Advertising Research, September/October, pp. 9-20.
    • (1996) Journal of Advertising Research , pp. 9-20
    • Beard, F.K.1
  • 4
    • 3042872176 scopus 로고    scopus 로고
    • IMC use and client-ad agency relationships
    • Beard, F.K. (1997), “ IMC use and client-ad agency relationships ”, Journal of Marketing Communications, Vol. 3 No. 4, pp. 217-230.
    • (1997) Journal of Marketing Communications , vol.3 , Issue.4 , pp. 217-230
    • Beard, F.K.1
  • 5
    • 0007128889 scopus 로고    scopus 로고
    • Client role ambiguity and satisfaction in client-ad agency relationships
    • Beard, F.K. (1999), “ Client role ambiguity and satisfaction in client-ad agency relationships ”, Journal of Advertising Research, Vol. 39 No. 2, pp. 69-78.
    • (1999) Journal of Advertising Research , vol.39 , Issue.2 , pp. 69-78
    • Beard, F.K.1
  • 7
    • 0001926159 scopus 로고
    • Underlying dimensions and communications strategies of the advertising agency-client relationship
    • Beltramini, R.F. and Pitta, D.A. (1991), “ Underlying dimensions and communications strategies of the advertising agency-client relationship ”, International Journal of Advertising, Vol. 10, pp. 151-159.
    • (1991) International Journal of Advertising , vol.10 , pp. 151-159
    • Beltramini, R.F.1    Pitta, D.A.2
  • 8
    • 0345980274 scopus 로고    scopus 로고
    • Agency termination decisions by small to medium-sized charitable organizations
    • Bennett, R. (1999), “ Agency termination decisions by small to medium-sized charitable organizations ”, Journal of Marketing Communications, Vol. 5 No. 3, pp. 131-142.
    • (1999) Journal of Marketing Communications , vol.5 , Issue.3 , pp. 131-142
    • Bennett, R.1
  • 9
    • 0002057980 scopus 로고
    • Agency relationships in marketing: a review of the implications and applications of agency and related theories
    • July
    • Bergen, M., Dutta, S. and Walker, O.C. (1992), “ Agency relationships in marketing: a review of the implications and applications of agency and related theories ”, Journal of Marketing, Vol. 56, July, pp. 1-24.
    • (1992) Journal of Marketing , vol.56 , pp. 1-24
    • Bergen, M.1    Dutta, S.2    Walker, O.C.3
  • 12
    • 38249000279 scopus 로고
    • The nature of conflict in firm-client relations: a content analysis of Public Relations Journal, 1980-89
    • Bourland, P.G. (1993), “ The nature of conflict in firm-client relations: a content analysis of Public Relations Journal, 1980-89 ”, Public Relations Review, Vol. 19 No. 4, pp. 385-398.
    • (1993) Public Relations Review , vol.19 , Issue.4 , pp. 385-398
    • Bourland, P.G.1
  • 14
    • 0002571507 scopus 로고
    • Using structural factors to assess the risk of failure in agency-client relations
    • August/September
    • Buchanan, B. and Michell, P. (1991), “ Using structural factors to assess the risk of failure in agency-client relations ”, Journal of Advertising Research, August/September, pp. 68-75.
    • (1991) Journal of Advertising Research , pp. 68-75
    • Buchanan, B.1    Michell, P.2
  • 15
    • 3042850930 scopus 로고    scopus 로고
    • Potential challenges the internet brings to the agency-advertiser relationship
    • Bush, A.J. and Bush, V.D. (2000), “ Potential challenges the internet brings to the agency-advertiser relationship ”, Journal of Advertising Research, Vol. 40 No. 4, pp. 7-16.
    • (2000) Journal of Advertising Research , vol.40 , Issue.4 , pp. 7-16
    • Bush, A.J.1    Bush, V.D.2
  • 16
    • 0040173291 scopus 로고
    • How advertising agencies handle their own advertising strategy: an industry-wide overview of its self-promotion efforts
    • September/October
    • Butkys, A.S. and Herpel, G. (1992), “ How advertising agencies handle their own advertising strategy: an industry-wide overview of its self-promotion efforts ”, Journal of Advertising Research, September/October, pp. 18-22.
    • (1992) Journal of Advertising Research , pp. 18-22
    • Butkys, A.S.1    Herpel, G.2
  • 17
    • 0002505656 scopus 로고
    • A comparison of advertising agency selection factors: advertiser and agency perceptions
    • Cagley, J.W. (1986), “ A comparison of advertising agency selection factors: advertiser and agency perceptions ”, Journal of Advertising Research, Vol. 26 No. 3, pp. 27-31.
    • (1986) Journal of Advertising Research , vol.26 , Issue.3 , pp. 27-31
    • Cagley, J.W.1
  • 18
    • 0002410490 scopus 로고
    • Criteria for advertising agency selection: an objective appraisal
    • Cagley, J.W. and Roberts, R. (1984), “ Criteria for advertising agency selection: an objective appraisal ”, Journal of Advertising Research, Vol. 24 No. 2, pp. 27-31.
    • (1984) Journal of Advertising Research , vol.24 , Issue.2 , pp. 27-31
    • Cagley, J.W.1    Roberts, R.2
  • 19
    • 84925905972 scopus 로고
    • Advertising in France: the advertiser-agency relationship
    • Chevalier, M. and Catry, B. (1978), “ Advertising in France: the advertiser-agency relationship ”, European Journal of Marketing, Vol. 10 No. 1, pp. 49-59.
    • (1978) European Journal of Marketing , vol.10 , Issue.1 , pp. 49-59
    • Chevalier, M.1    Catry, B.2
  • 20
    • 33748201095 scopus 로고
    • Agency-client matrimony: until dearth do us part
    • December
    • Cook, W.A. (1988), “ Agency-client matrimony: until dearth do us part ”, Journal of Advertising Research, December, pp. 7-8.
    • (1988) Journal of Advertising Research , pp. 7-8
    • Cook, W.A.1
  • 21
    • 0039192705 scopus 로고    scopus 로고
    • Towards an organizational theory of advertising: agency-client relationships in South Africa
    • Davidson, S. and Kapelianis, D. (1996), “ Towards an organizational theory of advertising: agency-client relationships in South Africa ”, International Journal of Advertising, Vol. 15, pp. 48-60.
    • (1996) International Journal of Advertising , vol.15 , pp. 48-60
    • Davidson, S.1    Kapelianis, D.2
  • 22
    • 84992981998 scopus 로고    scopus 로고
    • Beware of globalization: a comparative study of agency-client relationships
    • Delener, N. (1996), “ Beware of globalization: a comparative study of agency-client relationships ”, Journal of Professional Services Marketing, Vol. 14 No. 1, pp. 167-177.
    • (1996) Journal of Professional Services Marketing , vol.14 , Issue.1 , pp. 167-177
    • Delener, N.1
  • 23
    • 84949334519 scopus 로고
    • Searching for a new advertising agency: a client perspective
    • Dowling, G. (1994), “ Searching for a new advertising agency: a client perspective ”, International Journal of Advertising, Vol. 13 No. 3, pp. 229-242.
    • (1994) International Journal of Advertising , vol.13 , Issue.3 , pp. 229-242
    • Dowling, G.1
  • 24
    • 0002915017 scopus 로고
    • Signals of vulnerability in agency-client relations
    • Doyle, P., Corstjens, M. and Michell, P. (1980), “ Signals of vulnerability in agency-client relations ”, Journal of Marketing, Vol. 44 No. 4, pp. 18-23.
    • (1980) Journal of Marketing , vol.44 , Issue.4 , pp. 18-23
    • Doyle, P.1    Corstjens, M.2    Michell, P.3
  • 25
    • 0006024517 scopus 로고    scopus 로고
    • Commonalities in the reasons for switching advertising agencies: corroboratory evidence from New Zealand
    • Durden, G., Orsman, T. and Michell, P.C.N. (1997), “ Commonalities in the reasons for switching advertising agencies: corroboratory evidence from New Zealand ”, International Journal of Advertising, Vol. 16 No. 1, pp. 62-69.
    • (1997) International Journal of Advertising , vol.16 , Issue.1 , pp. 62-69
    • Durden, G.1    Orsman, T.2    Michell, P.C.N.3
  • 26
    • 0035035930 scopus 로고    scopus 로고
    • The implications of the Internet on the advertising agency-client relationship
    • Durkin, M. and Lawlor, M.-A. (2001), “ The implications of the Internet on the advertising agency-client relationship ”, The Services Industries Journal, Vol. 21 No. 2, pp. 175-190.
    • (2001) The Services Industries Journal , vol.21 , Issue.2 , pp. 175-190
    • Durkin, M.1    Lawlor, M.-A.2
  • 27
    • 0001336426 scopus 로고
    • Agency theory: an assessment and review
    • Eisenhardt, K.M. (1989), “ Agency theory: an assessment and review ”, Academy of Management Review, Vol. 14 No. 1, pp. 57-74.
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57-74
    • Eisenhardt, K.M.1
  • 28
    • 0039670792 scopus 로고
    • Agency theory as a framework for advertising agency compensation decisions
    • September/October
    • Ellis, R.S. and Johnson, L.W. (1993), “ Agency theory as a framework for advertising agency compensation decisions ”, Journal of Advertising Research, September/October, pp. 76-80.
    • (1993) Journal of Advertising Research , pp. 76-80
    • Ellis, R.S.1    Johnson, L.W.2
  • 29
    • 0006096652 scopus 로고    scopus 로고
    • Agency-client chemistry: demographic and psychographic influences
    • Ewing, M.T., Pinto, T.M. and Soutar, G.N. (2001), “ Agency-client chemistry: demographic and psychographic influences ”, International Journal of Advertising, Vol. 20, pp. 169-187.
    • (2001) International Journal of Advertising , vol.20 , pp. 169-187
    • Ewing, M.T.1    Pinto, T.M.2    Soutar, G.N.3
  • 30
    • 2442468626 scopus 로고    scopus 로고
    • Factors in winning accounts: the views of New Zealand agency account directors
    • May/June
    • Fam, K.S. and Waller, D.S. (1999), “ Factors in winning accounts: the views of New Zealand agency account directors ”, Journal of Advertising Research, May/June, pp. 21-32.
    • (1999) Journal of Advertising Research , pp. 21-32
    • Fam, K.S.1    Waller, D.S.2
  • 31
    • 84992955136 scopus 로고
    • Agency problems and the theory of the firm
    • Fama, E.F. (1980), “ Agency problems and the theory of the firm ”, Journal of Political Economy, Vol. 88 No. 21, pp. 288-307.
    • (1980) Journal of Political Economy , vol.88 , Issue.21 , pp. 288-307
    • Fama, E.F.1
  • 32
    • 84992949547 scopus 로고
    • How to improve advertising efficiency?
    • 28 May
    • Farrin, J. (1979), “ How to improve advertising efficiency? ”, Advertising Age, 28 May, p. E4.
    • (1979) Advertising Age , pp. E4
    • Farrin, J.1
  • 33
    • 0039819155 scopus 로고
    • William Morrow & Company New York, NY
    • Fox, S. (1984), The Mirror Makers, William Morrow & Company, New York, NY.
    • (1984) The Mirror Makers
    • Fox, S.1
  • 35
    • 84986116849 scopus 로고    scopus 로고
    • Switching advertising agency – a cross-country analysis
    • Ghosh, B.C. and Taylor, D. (1999), “ Switching advertising agency – a cross-country analysis ”, Marketing Intelligence & Planning, Vol. 17 No. 3, pp. 140-146.
    • (1999) Marketing Intelligence & Planning , vol.17 , Issue.3 , pp. 140-146
    • Ghosh, B.C.1    Taylor, D.2
  • 36
    • 84992969128 scopus 로고    scopus 로고
    • The role of agency-client integration in integrated marketing communications: a complementary agency theory- interorganizational perspective
    • Gould, S.J., Grein, A.F. and Lerman, D.B. (1999), “ The role of agency-client integration in integrated marketing communications: a complementary agency theory- interorganizational perspective ”, Journal of Current Issues and Research in Advertising, Vol. 21 No. 1, pp. 1-12.
    • (1999) Journal of Current Issues and Research in Advertising , vol.21 , Issue.1 , pp. 1-12
    • Gould, S.J.1    Grein, A.F.2    Lerman, D.B.3
  • 38
    • 78149375502 scopus 로고
    • An agency is only as good as the advertiser who employs it
    • 7 December
    • Hallatt, T. (1979), “ An agency is only as good as the advertiser who employs it ”, Marketing Week, 7 December, p. 17.
    • (1979) Marketing Week , pp. 17
    • Hallatt, T.1
  • 39
    • 33748150399 scopus 로고
    • Companies deserve agencies they select
    • Harrison, J.C. (1975), “ Companies deserve agencies they select ”, Industrial Marketing, Vol. 60 No. 1, pp. 62-65.
    • (1975) Industrial Marketing , vol.60 , Issue.1 , pp. 62-65
    • Harrison, J.C.1
  • 40
    • 38249026993 scopus 로고
    • Selecting an industrial advertising agency
    • Harvey, M.G. and Rupert, J.P. (1988), “ Selecting an industrial advertising agency ”, Industrial Marketing Management, Vol. 17, pp. 119-127.
    • (1988) Industrial Marketing Management , vol.17 , pp. 119-127
    • Harvey, M.G.1    Rupert, J.P.2
  • 41
    • 0012338761 scopus 로고
    • Advertising awards and advertising agency performance criteria
    • Helgesen, T. (1994), “ Advertising awards and advertising agency performance criteria ”, Journal of Advertising Research, Vol. 34 No. 4, pp. 43-53.
    • (1994) Journal of Advertising Research , vol.34 , Issue.4 , pp. 43-53
    • Helgesen, T.1
  • 42
    • 0002158279 scopus 로고
    • A longitudinal analysis of the ad agency-client relationship: predictors of an agency switch
    • March/April
    • Henke, L.L. (1995), “ A longitudinal analysis of the ad agency-client relationship: predictors of an agency switch ”, Journal of Advertising Research, March/April, pp. 24-30.
    • (1995) Journal of Advertising Research , pp. 24-30
    • Henke, L.L.1
  • 44
    • 0002506752 scopus 로고
    • Agency/client relationships as seen by influentials on both sides
    • Hotz, M.R., Ryans, J.K. and Shanklin, W.L. (1982), “ Agency/client relationships as seen by influentials on both sides ”, Journal of Advertising, Vol. 11 No. 1, pp. 37-44.
    • (1982) Journal of Advertising , vol.11 , Issue.1 , pp. 37-44
    • Hotz, M.R.1    Ryans, J.K.2    Shanklin, W.L.3
  • 45
    • 84949341904 scopus 로고
    • The probable effect of satellite TV on agency/client relationships
    • December
    • Howard, D.G. and Ryans, J.K. (1988), “ The probable effect of satellite TV on agency/client relationships ”, Journal of Advertising Research, December, pp. 41-46.
    • (1988) Journal of Advertising Research , pp. 41-46
    • Howard, D.G.1    Ryans, J.K.2
  • 46
    • 0017097851 scopus 로고
    • Theory of the firm: managerial behavior, agency costs and ownership structure
    • Jensen, M.C. and Meckling, W.H. (1976), “ Theory of the firm: managerial behavior, agency costs and ownership structure ”, Journal of Financial Economics, Vol. 3 No. 4, pp. 305-360.
    • (1976) Journal of Financial Economics , vol.3 , Issue.4 , pp. 305-360
    • Jensen, M.C.1    Meckling, W.H.2
  • 47
    • 0002224724 scopus 로고    scopus 로고
    • The effect of the World Wide Web on agency-advertiser relationships: towards a strategic framework
    • Kassaye, W.W. (1997), “ The effect of the World Wide Web on agency-advertiser relationships: towards a strategic framework ”, International Journal of Advertising, Vol. 16 No. 2, pp. 85-103.
    • (1997) International Journal of Advertising , vol.16 , Issue.2 , pp. 85-103
    • Kassaye, W.W.1
  • 48
    • 0142001880 scopus 로고
    • Selecting an organizational structure for implementing issues management: a transaction costs and agency theory perspective
    • Sage Publications Newbury Park, CA
    • Kaufman, A.M., Englander, E.J. and Marcus, A.A. (1993), “ Selecting an organizational structure for implementing issues management: a transaction costs and agency theory perspective ”, in Mitnick, B.M. (Ed.), Corporate Political Agency, Sage Publications, Newbury Park, CA.
    • (1993) Corporate Political Agency
    • Kaufman, A.M.1    Englander, E.J.2    Marcus, A.A.3    Mitnick, B.M.4
  • 49
    • 0642356648 scopus 로고
    • Advertising agency/client relationships in an advanced developing country
    • Kaynak, E., Kucukemiroglu, O. and Odabasi, Y. (1994), “ Advertising agency/client relationships in an advanced developing country ”, European Journal of Marketing, Vol. 28 No. 1, pp. 35-55.
    • (1994) European Journal of Marketing , vol.28 , Issue.1 , pp. 35-55
    • Kaynak, E.1    Kucukemiroglu, O.2    Odabasi, Y.3
  • 50
    • 0002126502 scopus 로고
    • The organisational ethics of advertising: corporate and agency views
    • Krugman, D.M. and Ferrell, O.C. (1981), “ The organisational ethics of advertising: corporate and agency views ”, Journal of Advertising, Vol. 10 No. 1, pp. 21-30.
    • (1981) Journal of Advertising , vol.10 , Issue.1 , pp. 21-30
    • Krugman, D.M.1    Ferrell, O.C.2
  • 51
    • 0039468353 scopus 로고    scopus 로고
    • Maintaining client commitment in advertising agency-client relationships
    • LaBahn, D.W. and Kohli, C. (1997), “ Maintaining client commitment in advertising agency-client relationships ”, Industrial Marketing Management, Vol. 26, pp. 497-508.
    • (1997) Industrial Marketing Management , vol.26 , pp. 497-508
    • LaBahn, D.W.1    Kohli, C.2
  • 52
    • 84993035687 scopus 로고    scopus 로고
    • Evaluating advertising agency performance: actions to enhance to client/agency relationship
    • Lace, J.M. (1998), “ Evaluating advertising agency performance: actions to enhance to client/agency relationship ”, Management Research News, Vol. 12 No. 7/8, pp. 47-59.
    • (1998) Management Research News , vol.12 , Issue.7-8 , pp. 47-59
    • Lace, J.M.1
  • 53
    • 0038139885 scopus 로고
    • The advertising agency selection process
    • Marshall, R. and Na, W.B. (1994), “ The advertising agency selection process ”, International Journal of Advertising, Vol. 13 No. 3, pp. 217-227.
    • (1994) International Journal of Advertising , vol.13 , Issue.3 , pp. 217-227
    • Marshall, R.1    Na, W.B.2
  • 54
    • 0001918089 scopus 로고    scopus 로고
    • Is value associated with initiating new advertising agency-client relations?
    • Mathur, L.K. and Mathur, I. (1996), “ Is value associated with initiating new advertising agency-client relations? ”, Journal of Advertising, Vol. 25 No. 3, pp. 1-12.
    • (1996) Journal of Advertising , vol.25 , Issue.3 , pp. 1-12
    • Mathur, L.K.1    Mathur, I.2
  • 55
    • 0007091887 scopus 로고
    • Penguin Books Harmondsworth
    • Mayer, M. (1961), Madison Avenue USA, Penguin Books, Harmondsworth.
    • (1961) Madison Avenue USA
    • Mayer, M.1
  • 56
    • 0002416961 scopus 로고
    • Accord and discord in agency-client perceptions of creativity
    • Michell, P. (1984), “ Accord and discord in agency-client perceptions of creativity ”, Journal of Advertising Research, Vol. 24 No. 5, pp. 9-24.
    • (1984) Journal of Advertising Research , vol.24 , Issue.5 , pp. 9-24
    • Michell, P.1
  • 57
    • 0000172236 scopus 로고
    • Auditing of agency-client relations
    • Michell, P. (1986), “ Auditing of agency-client relations ”, Journal of Advertising Research, Vol. 26 No. 6, pp. 29-41.
    • (1986) Journal of Advertising Research , vol.26 , Issue.6 , pp. 29-41
    • Michell, P.1
  • 59
    • 0011534274 scopus 로고
    • Where advertising decisions are really made
    • Michell, P. (1988b), “ Where advertising decisions are really made ”, European Journal of Marketing, Vol. 22 No. 7, pp. 5-19.
    • (1988) European Journal of Marketing , vol.22 , Issue.7 , pp. 5-19
    • Michell, P.1
  • 60
    • 0002876887 scopus 로고
    • Loyalty in agency-client relations: the impact of the organizational context
    • Michell, P.C.N. and Sanders, N.H. (1995), “ Loyalty in agency-client relations: the impact of the organizational context ”, Journal of Advertising Research, Vol. 35 No. 2, pp. 9-22.
    • (1995) Journal of Advertising Research , vol.35 , Issue.2 , pp. 9-22
    • Michell, P.C.N.1    Sanders, N.H.2
  • 61
    • 0001940619 scopus 로고
    • Establishing the cause of disaffection in agency-client relations
    • March/April
    • Michell, P., Cataquet, H. and Hague, S. (1992), “ Establishing the cause of disaffection in agency-client relations ”, Journal of Advertising Research, March/April, pp. 30-41.
    • (1992) Journal of Advertising Research , pp. 30-41
    • Michell, P.1    Cataquet, H.2    Hague, S.3
  • 62
    • 84857319471 scopus 로고
    • Fiduciary rationality and public policy: the theory of agency and some consequences
    • unpublished paper presented at the Annual Meeting of the American Political Science Association, New Orleans, LA.
    • Mitnick, B.M. (1973), “ Fiduciary rationality and public policy: the theory of agency and some consequences ”, unpublished paper presented at the Annual Meeting of the American Political Science Association, New Orleans, LA.
    • (1973)
    • Mitnick, B.M.1
  • 63
    • 0002145422 scopus 로고
    • Comparative advertising: views from advertisers, agencies, media, and policy makers
    • October/November
    • Muehling, D.D., Stem, D.E. and Raven, P. (1989), “ Comparative advertising: views from advertisers, agencies, media, and policy makers ”, Journal of Advertising Research, October/November, pp. 38-48.
    • (1989) Journal of Advertising Research , pp. 38-48
    • Muehling, D.D.1    Stem, D.E.2    Raven, P.3
  • 64
    • 0002637997 scopus 로고    scopus 로고
    • Using judgment profiles to compare advertising agencies’ and clients’ campaign values
    • March/April
    • Murphy, P. and Maynard, M.L. (1996), “ Using judgment profiles to compare advertising agencies’ and clients’ campaign values ”, Journal of Advertising Research, March/April, pp. 19-27.
    • (1996) Journal of Advertising Research , pp. 19-27
    • Murphy, P.1    Maynard, M.L.2
  • 65
    • 33845765786 scopus 로고    scopus 로고
    • A cross-cultural assessment of the advertising agency selection process: an empirical test in Korea and New Zealand
    • Na, W. and Marshall, R. (2001), “ A cross-cultural assessment of the advertising agency selection process: an empirical test in Korea and New Zealand ”, International Journal of Advertising, Vol. 20, pp. 49-66.
    • (2001) International Journal of Advertising , vol.20 , pp. 49-66
    • Na, W.1    Marshall, R.2
  • 66
    • 19944382211 scopus 로고    scopus 로고
    • An assessment of advertising agency service quality
    • May/June
    • Na, W., Marshall, R. and Son, Y. (1999), “ An assessment of advertising agency service quality ”, Journal of Advertising Research, May/June, pp. 33-41.
    • (1999) Journal of Advertising Research , pp. 33-41
    • Na, W.1    Marshall, R.2    Son, Y.3
  • 67
    • 33845725699 scopus 로고    scopus 로고
    • How businesses buy advertising agency services: a way to segment advertising agencies’ markets?
    • March
    • Na, W., Marshall, R. and Son, Y. (2003), “ How businesses buy advertising agency services: a way to segment advertising agencies’ markets? ”, Journal of Advertising Research, March, pp. 86-95.
    • (2003) Journal of Advertising Research , pp. 86-95
    • Na, W.1    Marshall, R.2    Son, Y.3
  • 68
    • 0005095590 scopus 로고
    • A basis for partnership: choosing an advertising agency
    • Newsome, J.E. (1980), “ A basis for partnership: choosing an advertising agency ”, Advertising, Vol. 66, pp. 26-28.
    • (1980) Advertising , vol.66 , pp. 26-28
    • Newsome, J.E.1
  • 69
    • 0242288406 scopus 로고    scopus 로고
    • Key account management at company and individual levels in business-to-business relationships
    • Ojasalo, J. (2001), “ Key account management at company and individual levels in business-to-business relationships ”, Journal of Business & Industrial Marketing, Vol. 16 No. 3, pp. 199-218.
    • (2001) Journal of Business & Industrial Marketing , vol.16 , Issue.3 , pp. 199-218
    • Ojasalo, J.1
  • 70
    • 0010022077 scopus 로고
    • Differential perceptions of suppliers and clients of industrial services
    • American Marketing Association Chicago, IL
    • Parasuraman, A. and Zeithaml, V.A. (1983), “ Differential perceptions of suppliers and clients of industrial services ”, in Berry, L.L., Shostack, G.L. and Upah, G. (Eds), Emerging Perspectives in Services Marketing, American Marketing Association, Chicago, IL, pp. 35-39.
    • (1983) Emerging Perspectives in Services Marketing , pp. 35-39
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3    Shostack, G.L.4    Upah, G.5
  • 71
    • 85009819415 scopus 로고
    • A behavioral simulation of the agency-client relationship
    • May
    • Pollay, R.W. and Swinth, R.L. (1969), “ A behavioral simulation of the agency-client relationship ”, Journal of Marketing Research, Vol. 6, May, pp. 198-202.
    • (1969) Journal of Marketing Research , vol.6 , pp. 198-202
    • Pollay, R.W.1    Swinth, R.L.2
  • 72
    • 0040152775 scopus 로고    scopus 로고
    • Organizational buying and advertising agency-client relationships in China
    • Prendergast, G., Shi, Y. and West, D. (2001), “ Organizational buying and advertising agency-client relationships in China ”, Journal of Advertising, Vol. 30 No. 2, pp. 61-71.
    • (2001) Journal of Advertising , vol.30 , Issue.2 , pp. 61-71
    • Prendergast, G.1    Shi, Y.2    West, D.3
  • 73
    • 0040173290 scopus 로고
    • Wrong reasons for changing an ad agency
    • Quinn, P. (1978), “ Wrong reasons for changing an ad agency ”, Industrial Marketing Digest, Vol. 3 No. 3, pp. 37-41.
    • (1978) Industrial Marketing Digest , vol.3 , Issue.3 , pp. 37-41
    • Quinn, P.1
  • 74
    • 84993033939 scopus 로고
    • Clients who do not respect their agency are loosing out
    • 2 December
    • Ritchie, A. (1994), “ Clients who do not respect their agency are loosing out ”, Campaign, 2 December.
    • (1994) Campaign
    • Ritchie, A.1
  • 75
    • 0000488805 scopus 로고
    • The economic theory of agency: the principal's problem
    • Ross, S.A. (1973), “ The economic theory of agency: the principal's problem ”, American Economic Review, Vol. 63 No. 2, pp. 134-139.
    • (1973) American Economic Review , vol.63 , Issue.2 , pp. 134-139
    • Ross, S.A.1
  • 76
    • 0041133173 scopus 로고
    • Preventive maintenance in client-advertising agency relations
    • Ryan, M.P. and Colley, R.H. (1967), “ Preventive maintenance in client-advertising agency relations ”, Harvard Business Review, Vol. 45 No. 5, pp. 66-74.
    • (1967) Harvard Business Review , vol.45 , Issue.5 , pp. 66-74
    • Ryan, M.P.1    Colley, R.H.2
  • 77
    • 0442328907 scopus 로고    scopus 로고
    • Advertising agency management of domestic and international accounts
    • Sanford, D.M. and Maddox, L. (1999), “ Advertising agency management of domestic and international accounts ”, International Marketing Review, Vol. 16 No. 6, pp. 504-517.
    • (1999) International Marketing Review , vol.16 , Issue.6 , pp. 504-517
    • Sanford, D.M.1    Maddox, L.2
  • 79
    • 84911637217 scopus 로고
    • How stable are advertiser-advertising agency relationships?
    • July
    • Twedt, D.K.W. (1964), “ How stable are advertiser-advertising agency relationships? ”, Journal of Marketing, July, pp. 83-84.
    • (1964) Journal of Marketing , pp. 83-84
    • Twedt, D.K.W.1
  • 80
    • 0040762946 scopus 로고
    • Developing an advertising agency-client relationship in The Netherlands
    • Verbeke, W. (1988), “ Developing an advertising agency-client relationship in The Netherlands ”, Journal of Advertising Research, Vol. 28 No. 6, pp. 19-27.
    • (1988) Journal of Advertising Research , vol.28 , Issue.6 , pp. 19-27
    • Verbeke, W.1
  • 81
    • 0002649619 scopus 로고
    • Developing an advertising agency-client relationship
    • Wackman, D.B., Salmon, C.T. and Salmon, C.C. (1986), “ Developing an advertising agency-client relationship ”, Journal of Advertising Research, Vol. 26 No. 6, pp. 21-28.
    • (1986) Journal of Advertising Research , vol.26 , Issue.6 , pp. 21-28
    • Wackman, D.B.1    Salmon, C.T.2    Salmon, C.C.3
  • 83
    • 84993105573 scopus 로고    scopus 로고
    • Advertising agency selection: developing a framework to model decision states
    • American Marketing Association Summer Educators Conference, San Diego, CA, August.
    • Waller, D.S. and Louviere, J. (2002), “ Advertising agency selection: developing a framework to model decision states ”, American Marketing Association Summer Educators Conference, San Diego, CA, August.
    • (2002)
    • Waller, D.S.1    Louviere, J.2
  • 84
    • 84986100104 scopus 로고    scopus 로고
    • Advice for handling controversial accounts: from products to politicians
    • Waller, D.S. and Polonsky, M.J. (1996), “ Advice for handling controversial accounts: from products to politicians ”, Marketing Intelligence & Planning, Vol. 14 No. 3, pp. 20-26.
    • (1996) Marketing Intelligence & Planning , vol.14 , Issue.3 , pp. 20-26
    • Waller, D.S.1    Polonsky, M.J.2
  • 86
    • 33748156614 scopus 로고    scopus 로고
    • 360° of creative risk
    • West, D.C. (1999), “ 360° of creative risk ”, Journal of Advertising Research, Vol. 39 No. 1, pp. 39-50.
    • (1999) Journal of Advertising Research , vol.39 , Issue.1 , pp. 39-50
    • West, D.C.1
  • 87
    • 0642264570 scopus 로고    scopus 로고
    • Advertising client-agency relationships: the decision-making structure of clients
    • West, D.C. and Paliwoda, S.J. (1996), “ Advertising client-agency relationships: the decision-making structure of clients ”, European Journal of Marketing, Vol. 30 No. 8, pp. 22-39.
    • (1996) European Journal of Marketing , vol.30 , Issue.8 , pp. 22-39
    • West, D.C.1    Paliwoda, S.J.2
  • 88
    • 0039976328 scopus 로고
    • Winning new business: an analysis of advertising agency activities
    • Wills, J.R. (1992), “ Winning new business: an analysis of advertising agency activities ”, Journal of Advertising Research, Vol. 32 No. 5, pp. 10-16.
    • (1992) Journal of Advertising Research , vol.32 , Issue.5 , pp. 10-16
    • Wills, J.R.1
  • 89
    • 0007146334 scopus 로고
    • The management and use of advertising research
    • December
    • Zaltman, G. and Moorman, C. (1988), “ The management and use of advertising research ”, Journal of Advertising Research, December, pp. 11-18.
    • (1988) Journal of Advertising Research , pp. 11-18
    • Zaltman, G.1    Moorman, C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.