-
1
-
-
84878668227
-
A fuzzy analytic hierarchy process model for supplier selection and a case study
-
January
-
Adnan, A. and Suleyman, E. (2011) 'A fuzzy analytic hierarchy process model for supplier selection and a case study', International Journal of Research and Development, January, Vol. 3, No. 1, pp.33-37.
-
(2011)
International Journal of Research and Development
, vol.3
, Issue.1
, pp. 33-37
-
-
Adnan, A.1
Suleyman, E.2
-
2
-
-
79953692291
-
Impact of service quality, trust, and customer satisfaction on customers loyalty
-
Akbar, M.M. and Parvez, N. (2009) 'Impact of service quality, trust, and customer satisfaction on customers loyalty', ABAC Journal, January-April, Vol. 29, No. 1, pp.24-38.
-
(2009)
ABAC Journal, January-April
, vol.29
, Issue.1
, pp. 24-38
-
-
Akbar, M.M.1
Parvez, N.2
-
3
-
-
67649403304
-
An initial survey on the use of costs of quality programmes in telecommunications
-
Arvaiova, M., Aspinwall, E.M. and Walker, D.S. (2009) 'An initial survey on the use of costs of quality programmes in telecommunications', The TQM Journal, Vol. 21, No. 1, pp.59-71.
-
(2009)
The TQM Journal
, vol.21
, Issue.1
, pp. 59-71
-
-
Arvaiova, M.1
Aspinwall, E.M.2
Walker, D.S.3
-
4
-
-
33746796961
-
An empirical assessment of the SERVQUAL scale
-
Babakus, E. and Boller, G.W. (1992) 'An empirical assessment of the SERVQUAL scale', Journal of Business Strategies, Vol. 24, No. 3, pp.253-268.
-
(1992)
Journal of Business Strategies
, vol.24
, Issue.3
, pp. 253-268
-
-
Babakus, E.1
Boller, G.W.2
-
5
-
-
43149124207
-
A business model for IPTV service: A dynamic framework
-
Bouwman, H., Meng, Z., van der Duin, P. and Limonard, S. (2008) 'A business model for IPTV service: a dynamic framework', Info, Vol. 10, No. 3, pp.22-38.
-
(2008)
Info
, vol.10
, Issue.3
, pp. 22-38
-
-
Bouwman, H.1
Meng, Z.2
Van Der Duin, P.3
Limonard, S.4
-
6
-
-
0035612804
-
New thoughts on conceptualizing perceived service quality: A hierarchical approach
-
Brady, M.K. and Cronin, J.S. (2001) 'New thoughts on conceptualizing perceived service quality: a hierarchical approach', Journal of Marketing, Vol. 65, pp.34-49.
-
(2001)
Journal of Marketing
, vol.65
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.S.2
-
7
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J.J. and Taylor, S.A. (1992) 'Measuring service quality: a reexamination and extension', Journal of Marketing, Vol. 56, No. 3, pp.55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
8
-
-
0030527488
-
A measure of service quality for retailstores: Scale development and validation
-
Dabholkar, P.A., Thorpe, D.I. and Rentz, J.O. (1996) 'A measure of service quality for retailstores: scale development and validation', Journal of the Academy of Marketing Science, Vol. 24, No. 1, pp.3-16.
-
(1996)
Journal of the Academy of Marketing Science
, vol.24
, Issue.1
, pp. 3-16
-
-
Dabholkar, P.A.1
Thorpe, D.I.2
Rentz, J.O.3
-
9
-
-
58149515886
-
Modeling customer satisfaction in telecom New Zealand
-
Danaher, P.J. and Gallagher, R.W. (1997) 'Modeling customer satisfaction in telecom New Zealand', European Journal of Marketing, Vol. 31, No. 2, pp.122-133.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.2
, pp. 122-133
-
-
Danaher, P.J.1
Gallagher, R.W.2
-
10
-
-
33746628203
-
The interaction of market and technology in radical transformation: The case of Telecom New Zealand
-
Erakovic, L. and Wilson, M. (2006) 'The interaction of market and technology in radical transformation: the case of Telecom New Zealand', International Journal of Public Sector Management, Vol. 19, No. 5, pp.468-489.
-
(2006)
International Journal of Public Sector Management
, vol.19
, Issue.5
, pp. 468-489
-
-
Erakovic, L.1
Wilson, M.2
-
11
-
-
49349083001
-
Telecom's search for the ultimate customer loyalty platform
-
Ferguson, R. and Brohaugh, B. (2008) 'Telecom's search for the ultimate customer loyalty platform', Journal of Consumer Marketing, Vol. 25, No. 5, pp.314-318.
-
(2008)
Journal of Consumer Marketing
, vol.25
, Issue.5
, pp. 314-318
-
-
Ferguson, R.1
Brohaugh, B.2
-
12
-
-
84930461411
-
Analysis of churn behavior of consumers in Indian telecom sector
-
Geetha, M. and Kumari, J.A. (2012) 'Analysis of churn behavior of consumers in Indian telecom sector', Journal of Indian Business Research, Vol. 4, No. 1, pp.24-35.
-
(2012)
Journal of Indian Business Research
, vol.4
, Issue.1
, pp. 24-35
-
-
Geetha, M.1
Kumari, J.A.2
-
13
-
-
84930419108
-
Applying indexing method to railway risk assessment by using AHP and Mamdani fuzzy algorithm in MATLAB: A case study in Iran, Qazvin-Zanjan railway
-
Ghehi, N.K., Jafari, H. and Malekmohammadi, B. (2013) 'Applying indexing method to railway risk assessment by using AHP and Mamdani fuzzy algorithm in MATLAB: a case study in Iran, Qazvin-Zanjan railway', Global Journal of Biodiversity Science and Management, Vol. 3, No. 1, pp.26-33.
-
(2013)
Global Journal of Biodiversity Science and Management
, vol.3
, Issue.1
, pp. 26-33
-
-
Ghehi, N.K.1
Jafari, H.2
Malekmohammadi, B.3
-
14
-
-
77956496714
-
E-services as resources in customer value creation: A service logic approach
-
Gummerus, J. (2010) 'E-services as resources in customer value creation: a service logic approach', Managing Service Quality, Vol. 20, No. 5, pp.425-439.
-
(2010)
Managing Service Quality
, vol.20
, Issue.5
, pp. 425-439
-
-
Gummerus, J.1
-
15
-
-
1542267817
-
Cost-quality based consumer perception analysis of voice over internet protocol (VoIP) in India
-
Jaiswal, M.P. and Raghav, B. (2004) 'Cost-quality based consumer perception analysis of voice over internet protocol (VoIP) in India', Internet Research: Electronic Networking Applications and Policy, Vol. 14, No. 1, pp.95-102.
-
(2004)
Internet Research: Electronic Networking Applications and Policy
, vol.14
, Issue.1
, pp. 95-102
-
-
Jaiswal, M.P.1
Raghav, B.2
-
16
-
-
0001155560
-
Measuring information system service quality: SERVQUAL from the other side
-
Jiang, J.J., Klein, G. and Carr, C.L. (2002) 'Measuring information system service quality: SERVQUAL from the other side', MIS Quarterly, Vol. 26, No. 2, pp.145-166.
-
(2002)
MIS Quarterly
, vol.26
, Issue.2
, pp. 145-166
-
-
Jiang, J.J.1
Klein, G.2
Carr, C.L.3
-
17
-
-
67349247439
-
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
-
Kuo, Y-F., Wub, C-M. and Deng, W-J. (2009) 'The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services', Computers in Human Behavior, Vol. 25, No. 4, pp.887-896.
-
(2009)
Computers in Human Behavior
, vol.25
, Issue.4
, pp. 887-896
-
-
Kuo, Y.-F.1
Wub, C.-M.2
Deng, W.-J.3
-
18
-
-
67649684746
-
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
-
Lai, F., Griffin, M. and Babin, B.J. (2009) 'How quality, value, image, and satisfaction create loyalty at a Chinese telecom', Journal of Business Research, Vol. 62, No. 10, pp.980-986.
-
(2009)
Journal of Business Research
, vol.62
, Issue.10
, pp. 980-986
-
-
Lai, F.1
Griffin, M.2
Babin, B.J.3
-
19
-
-
1642618974
-
A service quality and success model for the information service industry
-
Landrum, H. and Prybutok, V.R. (2004) 'A service quality and success model for the information service industry', European Journal of Operational Research, Vol. 156, No. 3, pp.628-642.
-
(2004)
European Journal of Operational Research
, vol.156
, Issue.3
, pp. 628-642
-
-
Landrum, H.1
Prybutok, V.R.2
-
20
-
-
70349762708
-
A multidimensional and hierarchical model of mobile service quality
-
Lu, Y., Zhang, L. and Wang, B. (2009) 'A multidimensional and hierarchical model of mobile service quality', Electronic Commerce Research and Applications, Vol. 8, No. 5, pp.228-240.
-
(2009)
Electronic Commerce Research and Applications
, vol.8
, Issue.5
, pp. 228-240
-
-
Lu, Y.1
Zhang, L.2
Wang, B.3
-
21
-
-
41549162353
-
Developing a multidimensional and hierarchical service quality model for the travel agency industry
-
Martínez Caro, L. and Martínez García, J.A. (2007) 'Developing a multidimensional and hierarchical service quality model for the travel agency industry', Tourism Management, Vol. 29, No. 4, pp.1-15.
-
(2007)
Tourism Management
, vol.29
, Issue.4
, pp. 1-15
-
-
Martínez Caro, L.1
Martínez García, J.A.2
-
22
-
-
84930463527
-
Design of an intelligent system for evaluation of science parks
-
June
-
Nahavandi, N., Eslami Nosratabadi, H., Abbasian, M. and Pourdarab, S. (2012) 'Design of an intelligent system for evaluation of science parks', International Journal of Industrial Engineering & Production Research, June, Vol. 23, No. 2, pp.73-83.
-
(2012)
International Journal of Industrial Engineering & Production Research
, vol.23
, Issue.2
, pp. 73-83
-
-
Nahavandi, N.1
Eslami Nosratabadi, H.2
Abbasian, M.3
Pourdarab, S.4
-
23
-
-
79960744236
-
A measurement tool for customer relationship management processes
-
Öztaysi, B., Sezgin, S. and Özok, A.F. (2011) 'A measurement tool for customer relationship management processes, Industrial Management & Data Systems, Vol. 111,No. 6,pp. 943-960.
-
(2011)
Industrial Management & Data Systems
, vol.111
, Issue.6
, pp. 943-960
-
-
Öztaysi, B.1
Sezgin, S.2
Özok, A.F.3
-
24
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) 'SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality', Journal of Retailing, Vol. 64, No. 1, pp.12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
25
-
-
79954497941
-
Service quality and customers preference of cellular mobile service providers
-
Paulrajan, R. and Rajkumar, H. (2011) 'Service quality and customers preference of cellular mobile service providers', Journal of Technology Management & Innovation, Vol. 6, No. 1, pp.38-45.
-
(2011)
Journal of Technology Management & Innovation
, vol.6
, Issue.1
, pp. 38-45
-
-
Paulrajan, R.1
Rajkumar, H.2
-
26
-
-
84929364171
-
Assessment of after-sales service behaviors of Ethiopia telecom customers
-
Potluri, R.M. and Hawariat, H.W. (2010) 'Assessment of after-sales service behaviors of Ethiopia telecom customers', African Journal of Economic and Management Studies, Vol. 1, No. 1, pp.75-90.
-
(2010)
African Journal of Economic and Management Studies
, vol.1
, Issue.1
, pp. 75-90
-
-
Potluri, R.M.1
Hawariat, H.W.2
-
27
-
-
0002345345
-
Service quality: Insights and managerial implications from the frontier
-
Rust, R. and Oliver, R.L. (Eds.), Sage Publications Thousand Oaks, CA
-
Rust, R. and Oliver, R.L. (1994) 'Service quality: insights and managerial implications from the frontier', in Rust, R. and Oliver, R.L. (Eds.): Service Quality: New Directions in Theory and Practice, Sage Publications, Thousand Oaks, CA.
-
(1994)
Service Quality: New Directions in Theory and Practice
-
-
Rust, R.1
Oliver, R.L.2
-
29
-
-
0013126014
-
-
Kluwer Academic Publishers, Boston
-
Saaty, T.L. and Vargas, L.G. (2000) Models, Methods, Concepts and Applications of the Analytic Hierarchy Process, Kluwer Academic Publishers, Boston.
-
(2000)
Models, Methods, Concepts and Applications of the Analytic Hierarchy Process
-
-
Saaty, T.L.1
Vargas, L.G.2
-
31
-
-
70349626547
-
Customer relationships and the heterogeneity of firm performance
-
Storbacka, K. and Nenonen, S. (2009) 'Customer relationships and the heterogeneity of firm performance', Journal of Business & Industrial Marketing, Vol. 24, Nos. 5/6, pp.360-372.
-
(2009)
Journal of Business & Industrial Marketing
, vol.24
, Issue.5-6
, pp. 360-372
-
-
Storbacka, K.1
Nenonen, S.2
-
32
-
-
10244226751
-
AHP-based formal system for R&D project evaluation
-
November 2004
-
Suresh Kumar, S. (2004) 'AHP-based formal system for R&D project evaluation', Journal of Scientific & Industrial Research, November 2004, Vol. 63, pp.888-896.
-
(2004)
Journal of Scientific & Industrial Research
, vol.63
, pp. 888-896
-
-
Suresh Kumar, S.1
-
33
-
-
34248666540
-
Fuzzy sets
-
Zadeh, L.A. (1965) 'Fuzzy sets', Information and Control, Vol. 8, No. 3, pp.338-353.
-
(1965)
Information and Control
, vol.8
, Issue.3
, pp. 338-353
-
-
Zadeh, L.A.1
-
34
-
-
84856011656
-
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: A multidimensional mode
-
Zhao, L., Lu, Y., Zhang, L. and Chau, P.Y.K. (2012) 'Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: a multidimensional mode', Decision Support Systems, Vol. 52, No. 3, pp.645-656.
-
(2012)
Decision Support Systems
, vol.52
, Issue.3
, pp. 645-656
-
-
Zhao, L.1
Lu, Y.2
Zhang, L.3
Chau, P.Y.K.4
|