Assessment of after-sales service behaviors of Ethiopia Telecom customers

African Journal of Economic and Management Studies

Volumn 1, Issue 1, 2010, Pages 75-90

  Mouly Potluri, Rajasekhara ^a   Hawariat, Hailemichael W ^b  

^a KAZAKH BRITISH TECHNICAL UNIVERSITY   (Kazakhstan)

^b Ethiopian Telecommunications Corporation   (Ethiopia)

Author keywords

After sales service; Customer satisfaction; Ethiopia; Service failures; Telecommunication services

Indexed keywords

EID: 84929364171     PISSN: 20400705     EISSN: 20400713     Source Type: Journal    
DOI: 10.1108/20400701011028176     Document Type: Article

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