-
1
-
-
79954556246
-
Cellular Operators Association of India's report 2009
-
COAI, accessed June 19, 2011
-
COAI. (2009). Cellular Operators Association of India's report 2009. Cellular Operators Association of India. http://www.coai.com/statistics.php (accessed June 19, 2011)
-
(2009)
Cellular Operators Association of India
-
-
-
2
-
-
0002138394
-
Customer Satisfaction during the Service Delivery Process
-
DANAHER, P.J, Mattsson, J. (1994). Customer Satisfaction during the Service Delivery Process. European Journal of Marketing, 28(5), 5-16.
-
(1994)
European Journal of Marketing
, vol.28
, Issue.5
, pp. 5-16
-
-
Danaher, P.J.1
Mattsson, J.2
-
3
-
-
0002643303
-
Indirect Financial Be-nefts from Service Quality
-
DANAHER, P.J, Rust, R.T. (1996). Indirect Financial Be-nefts from Service Quality. Quality Management Journal, 3(2), 63-75.
-
(1996)
Quality Management Journal
, vol.3
, Issue.2
, pp. 63-75
-
-
Danaher, P.J.1
Rust, R.T.2
-
4
-
-
0002469577
-
A National Customer Satisfaction Barometer: The Swedish Experience
-
FORNELL, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience. Journal of Marketing, 56, 36-44.
-
(1992)
Journal of Marketing
, vol.56
, pp. 36-44
-
-
Fornell, C.1
-
5
-
-
84869571048
-
A Se rvice Q u ality M o d e l an d its M ar-keting Implications
-
GRONROOS, C. (1984). A Se rvice Q u ality M o d e l an d its M ar-keting Implications. European Journal of Marketing, 18, 36-44.
-
(1984)
European Journal of Marketing
, vol.18
, pp. 36-44
-
-
Gronroos, C.1
-
6
-
-
79954545341
-
Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilink
-
HAFEEz, S., Hasnu, S. (2010). Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilink. Business and Economics Research Journal, 1(3), 35-44.
-
(2010)
Business and Economics Research Journal
, vol.1
, Issue.3
, pp. 35-44
-
-
Hafeez, S.1
Hasnu, S.2
-
7
-
-
79954455371
-
Factors Determinant s the Choice of Mobile Service Providers: Structural Equation Modeling Approach on Bangladeshi Consumers
-
HAQUE, A., Rahman, S., Rahman, M. (2010). Factors Determinant s the Choice of Mobile Service Providers: Structural Equation Modeling Approach on Bangladeshi Consumers. Business and Economics Research Journal, 1(3), 17-34.
-
(2010)
Business and Economics Research Journal
, vol.1
, Issue.3
, pp. 17-34
-
-
Haque, A.1
Rahman, S.2
Rahman, M.3
-
8
-
-
1042281169
-
The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services
-
KIM, M., Park, M., Jeong, D. (2004). The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services. Telecommunications Policy, 28,145-159.
-
(2004)
Telecommunications Policy
, vol.28
, pp. 145-159
-
-
Kim, M.1
Park, M.2
Jeong, D.3
-
9
-
-
84986038325
-
The impact of the switching costs on the customer satisfaction-loyalty link: Mobile phone service in France
-
LEE, J., Lee, J., Feick, F. (2001). The impact of the switching costs on the customer satisfaction-loyalty link: mobile phone service in France. Journal of Services Marketing, 15(1), 35-48.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.1
, pp. 35-48
-
-
Lee, J.1
Lee, J.2
Feick, F.3
-
10
-
-
0000943276
-
Two Approaches to Service Quality Dimensions
-
LEHTINEN, U., Lehtinen, J.R. (1991). Two Approaches to Service Quality Dimensions. The Service Industries Journal, 11(3), 287-305.
-
(1991)
The Service Industries Journal
, vol.11
, Issue.3
, pp. 287-305
-
-
Lehtinen, U.1
Lehtinen, J.R.2
-
11
-
-
0002408510
-
A Conceptual Model of Service Quality and its Implications for Future Research
-
PARASURAMAN, A., zeithaml, V.A., Berry, L. (1985). A Conceptual Model of Service Quality and its Implications for Future Research. Journal of Marketing, 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.3
-
12
-
-
0037289386
-
Some Moderating Effects on the Service Quality-customer Retention Link
-
RANAWEERA, C., Neely, A. (2003). Some Moderating Effects on the Service Quality-customer Retention Link. International Journal of Operations & Production Management, 23(2), 230-248.
-
(2003)
International Journal of Operations & Production Management
, vol.23
, Issue.2
, pp. 230-248
-
-
Ranaweera, C.1
Neely, A.2
-
13
-
-
84986145745
-
Service Quality as a Competitive Opportunity
-
R A PERT, M., Wern, B. (1998). Service Quality as a Competitive Opportunity. The Journal of services Marketing, 12(3), 223-235.
-
(1998)
The Journal of Services Marketing
, vol.12
, Issue.3
, pp. 223-235
-
-
Rapert, M.1
Wern, B.2
-
14
-
-
79954564192
-
E-Service Delivery in Cellular Mobile Communication: Some Challenges and Issues
-
SETH, A., Momaya, K., Gupta, H. (2005). E-Service Delivery in Cellular Mobile Communication: Some Challenges and Issues. Global Journal of e-Business and Knowledge Management, 2(2), 30-42.
-
(2005)
Global Journal of E-Business and Knowledge Management
, vol.2
, Issue.2
, pp. 30-42
-
-
Seth, A.1
Momaya, K.2
Gupta, H.3
-
15
-
-
70349316808
-
Study Paper on Financial Analysis of Telecom Industry of China and India June 2006
-
TROI, New Delhi, India
-
TROI. (2006). Study Paper on Financial Analysis of Telecom Industry of China and India - June 2006. Telecom Regulatory Authority of India, New Delhi, India.
-
(2006)
-
-
|