E-services as resources in customer value creation: A service logic approach

Managing Service Quality

Volumn 20, Issue 5, 2010, Pages 425-439

  Gummerus, Johanna ^a  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

Customers; Finland; Internet; Resources

Indexed keywords

EID: 77956496714     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011073722     Document Type: Article

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