An initial survey on the use of costs of quality programmes in telecommunications

TQM Journal

Volumn 21, Issue 1, 2009, Pages 59-71

  Arvaiova, Maria ^a   Aspinwall, Elaine M ^a   Walker, David S ^a  

^a UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

Costs; Quality programmes; Surveys; Telecommunications; United Kingdom

Indexed keywords

DESIGN/METHODOLOGY/APPROACH; POSTAL SURVEY; QUALITY COSTS; QUALITY PROGRAMMES; RESPONSE RATE; SERVICE PROVIDER; TELECOMMUNICATIONS INDUSTRY; TRAINING AND EDUCATION; UNITED KINGDOM;

COMPETITION; COST ACCOUNTING; COSTS; DATA PROCESSING; QUALITY MANAGEMENT; TELECOMMUNICATION;

SURVEYS;

EID: 67649403304     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730910924754     Document Type: Article

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