Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry

Applied Soft Computing Journal

Volumn 26, Issue , 2015, Pages 508-512

  Liu, Ru ^a   Cui, Lixin ^a   Zeng, Guangfeng ^a   Wu, Hongyan ^a   Wang, Chengjie ^a   Yan, Shan ^b   Yan, Bingyan ^a  

^a BEIJING INSTITUTE OF TECHNOLOGY   (China)

^b China Certification and Inspection Group   (China)

Author keywords

Certification inspection; Fuzzy set theory; SERVQUAL

Indexed keywords

FUZZY SETS; INSPECTION; QUALITY OF SERVICE;

INSPECTION SERVICES; SERVICE QUALITY; SERVQUAL; SERVQUAL MODELS;

FUZZY SET THEORY;

EID: 84912106016     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2014.10.014     Document Type: Article

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