Measuring performance for building maintenance providers

Journal of Construction Engineering and Management

Volumn 136, Issue 8, 2010, Pages 864-876

  Lai, Anthony W Y ^a   Pang, Peggy S M ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Buildings; Contractor performance assessment; Contractors; Maintenance; Measurement; Service quality

Indexed keywords

BUILDING MAINTENANCE; CONTRACTOR PERFORMANCE; CONTRACTOR PERFORMANCE ASSESSMENT; FRONTLINE; HONG-KONG; INDUSTRIAL PRACTICES; MAINTENANCE MEASUREMENT; MEASURING PERFORMANCE; PUBLIC HOUSING; REPAIR WORKS; SERVICE QUALITY; SERVICE-QUALITY PERFORMANCE; SERVQUAL;

HOUSING; MAINTAINABILITY; QUALITY OF SERVICE; REPAIR;

CONTRACTORS;

EID: 77955327661     PISSN: 07339364     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)CO.1943-7862.0000191     Document Type: Article

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