A fuzzy SERVAQUL model for evaluating service quality of service industry

2008 IEEE International Conference on Cybernetics and Intelligent Systems, CIS 2008

Volumn , Issue , 2008, Pages 1364-1367

  Chou, Chien Chang ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Evaluation; Fuzzy set theory; Service industry; Service quailty; Servqual method

Indexed keywords

FUZZY SET THEORY; INTELLIGENT SYSTEMS; QUALITY CONTROL; QUALITY OF SERVICE; TELECOMMUNICATION SERVICES;

ASSESSMENT MODELS; EVALUATION; SERVICE QUAILTY; SERVICE QUALITY; SERVQUAL;

SERVICE INDUSTRY;

EID: 57649216215     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICCIS.2008.4670847     Document Type: Conference Paper

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