Service quality of travel agents in Turkey

Quality and Quantity

Volumn 44, Issue 4, 2010, Pages 793-805

  Filiz, Zeynep ^a  

^a ESKISEHIR OSMANGAZI UNIVERSITY   (Turkey)

Author keywords

Expectation; Factor analysis; Perception; Regression analysis; Satisfaction; Service quality; Servqual; Travel Agent

Indexed keywords

EID: 77952421110     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-009-9233-z     Document Type: Article

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