Measuring service quality of public dental health care facilities in Kelantan, Malaysia

Asia-Pacific Journal of Public Health

Volumn 23, Issue 5, 2011, Pages 742-753

  John, Jacob ^a   Yatim, Fekriah Mohd ^b   Mani, Shani Ann ^c  

^a UNIVERSITY OF MALAYA   (Malaysia)

^b MINISTRY OF HEALTH   (Malaysia)

^c SCHOOL OF HEALTH SCIENCES   (Malaysia)

Author keywords

expectation; oral health care; patient satisfaction; perception; quality of life; SERVQUAL

Indexed keywords

ADOLESCENT; ADULT; AGED; AMBULATORY CARE; ARTICLE; CHILD; DENTAL FACILITY; DENTAL PROCEDURE; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; MALAYSIA; MALE; MIDDLE AGED; PATIENT SATISFACTION; PUBLIC HEALTH SERVICE; STANDARD; STATISTICS;

ADOLESCENT; ADULT; AGED; AMBULATORY CARE; CHILD; DENTAL CARE; DENTAL FACILITIES; DENTIST-PATIENT RELATIONS; FEMALE; HEALTH SERVICES RESEARCH; HUMANS; MALAYSIA; MALE; MIDDLE AGED; PATIENT SATISFACTION; PUBLIC HEALTH DENTISTRY; QUALITY OF HEALTH CARE; YOUNG ADULT;

EID: 79955993098     PISSN: 10105395     EISSN: None     Source Type: Journal    
DOI: 10.1177/1010539509357341     Document Type: Review

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