An assessment of information systems service quality using servqual+

Data Base for Advances in Information Systems

Volumn 42, Issue 3, 2011, Pages 46-70

  Gorla, Narasimhaiah ^a  

^a AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

Instrument validation; Management information systems; Service quality; Survey; Unidimensionality

Indexed keywords

INFORMATION MANAGEMENT; INFORMATION USE; MANAGEMENT INFORMATION SYSTEMS; QUALITY OF SERVICE; SURVEYING; SURVEYS;

COMPOSITE RELIABILITY; DISCRIMINATION CRITERIA; INSTRUMENT VALIDATION; PSYCHOMETRIC PROPERTIES; SERVICE QUALITY; SERVICE QUALITY EVALUATION; SINGLE EXPECTATION; UNIDIMENSIONALITY;

QUALITY CONTROL;

EID: 80053963334     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/2038056.2038060     Document Type: Article

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