Customer service expectations in retail banking in Africa

South African Journal of Business Management

Volumn 41, Issue 2, 2010, Pages 13-28

  Bick, G ^a   Abratt, R ^b   Moller D ^c  

^a UNIVERSITY OF THE WITWATERSRAND   (South Africa)

^b NOVA SOUTHEASTERN UNIVERSITY   (United States)

^c UNIVERSITY OF THE WITWATERSRAND   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79955860330     PISSN: 20785585     EISSN: 20785976     Source Type: Journal    
DOI: 10.4102/sajbm.v41i2.515     Document Type: Article

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